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Workflows => Enfocus => Topic started by: Tracy on October 19, 2020, 11:51:35 AM

Title: Pitstop 2020
Post by: Tracy on October 19, 2020, 11:51:35 AM
I had not installed Pitstop 2020 before I went on Disability
I have the license but not the DMG file, I cannot find it on the Enfocus website
can anyone give me a link to the DMG?

I'm sure I will have questions about 2020!!
Title: Re: Pitstop 2020
Post by: Joe on October 19, 2020, 12:46:36 PM
Try this: https://www.enfocus.com/en/latest-installer/pprmac
Title: Re: Pitstop 2020
Post by: Tracy on October 20, 2020, 11:57:50 AM
Thanks Joey!!  ;D
Title: Re: Pitstop 2020
Post by: Tracy on October 21, 2020, 10:44:12 AM
Installed 2020 I had to select Trial
when I go to copy paste my license in there Acrobat Crashes
does anyone know how to make the HTML file from the license?
I guess I could put it on my other computer and export license
actually I will try that first
Title: Re: Pitstop 2020
Post by: Joe on October 21, 2020, 11:19:51 AM
Did you remove your old license key before adding the new one? If not do that. Then try pasting the new license key in there.

I don't think the HTML file is going to do anything for you.
Title: Re: Pitstop 2020
Post by: Tracy on October 21, 2020, 11:50:30 AM
I was doing something wrong I think and now it thinks my license is an old license #
I will contact the seller to make sure my number is still good
I did see the manage licenses window cool!
Thanks Joe!
Title: Re: Pitstop 2020
Post by: Joe on October 21, 2020, 02:19:11 PM
I would remove all licenses from there and then quit Acrobat. Then start Acrobat up and try to enter the new product key.
Title: Re: Pitstop 2020
Post by: Tracy on October 22, 2020, 08:33:34 AM
Thanks Joe! sheesh didn't realize how important deactivating 1st was.
I forgot that bit of info, I guess I usually read the instructions first
The number they gave me didn't work so they gave me another number
not sure If I missed something in March, but all straightened out!
Thanks Joe, I should setup a time card for you over here!  :laugh: