Spotwhite and Variable data on Indigo 5500

[deedee]

I have a variable data job that also has spotwhite and I can't get it to print correctly! Have done other spotwhite jobs before and have tried several different things to no avail.

This is an advertising piece for our company for which we received the files from HP. Previous versions worked but did not have actual variable data.

The text blocks are set on the diagonal, but I am sending them over "rich" because the list is very short, so I wouldn't think that is the problem. Plus I'm not getting any messages about that in preflight.

I have a block of black type (diagonal) containing variable data. It's on top of a photo with a 40% paper-colored (white) screen over it. It won't show up.

Then I have the customer's name over and over again in spotwhite by itself. This block of type a) is on the diagonal and b) has overset text because some customers have shorter names than others. However, the flyout menu on the "channels" menu has "ignore overset text" selected.

I have tried multiplying the text fields, not multiplying them, changing the layers they're on, changing the order of the layers. Nothing works. Ideas?

[deedee]

sent from InDesign CS6 via SmartStream BTW

[Tracy]

Does it work if you change the color?
Just to see if it's the color having an issue, I'm not familiar with indigo at all tho