B4Print.com

Workflows => Kodak Systems => Topic started by: david on July 15, 2021, 09:32:43 AM

Title: Prinergy Server Hard Drive Died
Post by: david on July 15, 2021, 09:32:43 AM
anyone know the best way to replace a failed hard drive on a prinergy server?

Was in the server room yesterday and noticed a warning on the screen for the prinergy server. Looks like Drive 0 is toast.
I pulled the drive and hooked it up to my external drive kit and it won't spin up, not even make a clicking noise or anything.

Question:
can I get a similar drive, plug it in, let it rebuild itself, good to go or does this need a Kodak service call?

TIA



 :hangme:
Title: Re: Prinergy Server Hard Drive Died
Post by: Joe on July 15, 2021, 09:52:38 AM
anyone know the best way to replace a failed hard drive on a prinergy server?

Was in the server room yesterday and noticed a warning on the screen for the prinergy server. Looks like Drive 0 is toast.
I pulled the drive and hooked it up to my external drive kit and it won't spin up, not even make a clicking noise or anything.

Question:
can I get a similar drive, plug it in, let it rebuild itself, good to go or does this need a Kodak service call?

TIA



 :hangme:

Yes. Try to get the exact same drive, ie...manufacture, model and size. If you have a service plan that covers the server Kodak will send you a new drive for free. Well really nothing is free with Kodak but you get the gist.
Title: Re: Prinergy Server Hard Drive Died
Post by: born2print on July 15, 2021, 11:19:21 AM
I agree, the Kodak / Dell stuff is hot-swappable.
Not sure about my current "virtualized" stuff, IT took it over from us at that point so it is "supposedly" not my problem.
Title: Re: Prinergy Server Hard Drive Died
Post by: david on July 15, 2021, 12:14:51 PM
mine is not a virtual server, don't think it could handle it.

 :lmao:


waiting on a reply from my Kodak guy to see if our service contract covers the replacement drive.


 :popcorn:
Title: Re: Prinergy Server Hard Drive Died
Post by: born2print on July 15, 2021, 12:22:13 PM
If not, I saved a bunch when the Dell hardware went away ;)

Title: Re: Prinergy Server Hard Drive Died
Post by: david on July 16, 2021, 10:11:29 AM
ordered a new drive today.

our Kodak service contract does not cover parts and the Dell warranty expired in 2017, so no free drive.

41 bucks, free shipping, be here next week.

 :banana: :banana:
Title: Re: Prinergy Server Hard Drive Died
Post by: Joe on July 16, 2021, 10:24:51 AM
ordered a new drive today.

our Kodak service contract does not cover parts and the Dell warranty expired in 2017, so no free drive.

41 bucks, free shipping, be here next week.

 :banana: :banana:

Pray to the prepress Gods that the other one doesn't fail in the next week.  :o
Title: Re: Prinergy Server Hard Drive Died
Post by: david on July 16, 2021, 10:58:28 AM
now you gone and jinxed me...


 :facepalm:
Title: Re: Prinergy Server Hard Drive Died
Post by: Joe on July 16, 2021, 11:00:58 AM
Just turn it off until the new drive gets there next week. Problem solved. You are welcome.
Title: Re: Prinergy Server Hard Drive Died
Post by: scottrsimons on July 19, 2021, 09:04:44 AM
41 bucks, free shipping, be here next week.
I would have ordered 2, so I would have a spare for the next time it happens. Especially at that price! Then there wouldn't be any waiting or worrying about the second drive dying why you are waiting. The simple piece of mind goes a long way.
But of course you can always call back now, and order another one. Never know when you won't be able to get them anymore.