Just a report:
This morning updated pitstop 13 to update 1 and whenever using on Acrobat DC (not the most recent I guess) but anyway, whenever I used pitstop after the update 1, Acrobat crashed constantly and I could not use it. DC has not been very stable on this machine to say the least but we've been getting by.
After multiple googe sessions I decided to uninstall Acrobat DC then reinstall the latest. (Acrobat DC whatever).
After reinstalling the original pitstop 13, it is back up and running.
It's hard to say where the problem lies but I would definitely be hesitant to try and upgrade again.
Just a report.
I'm running that combination without any issues. I feel so lucky I may install El Capitan just for the thrill. :D
Good luck and God bless
Quote from: Joe on January 27, 2016, 08:02:41 AMI'm running that combination without any issues. I feel so lucky I may install El Capitan just for the thrill. :D
livin' on the edge there Joe?
damn thrill seekers
Yeah, Evel Knievel and I are the same. Other than the broken bones. :rotf:
We don't have any known problems with the DC/PitStop 13.1 combination.
If you do have any issues please contact support@enfocus.com
We'd love to take a look.
Thanks, I am going to try the update again with the latest DC I have installed. When I had the problem it was with the previous DC. BUT NOT IN THE MORNING, LAST THING IN THE DAY.
I had deactivated my pitstop 13 in DC, but I noticed I have pitstop
in Acro 10 and DC, is this normal?
also the output preview problem I was having in DC may have cleared up.
still investigating tho.
not liking DC yet tho.
I think if you have it activated in any version it is activated in all versions. I also think it is licensed per machine meaning if you have Acro 9, 10, 11, and DC installed you are good to use it in all of them.
coolio! thanks
Quote from: Joe on February 01, 2016, 05:18:10 PMI think if you have it activated in any version it is activated in all versions. I also think it is licensed per machine meaning if you have Acro 9, 10, 11, and DC installed you are good to use it in all of them.
I wish that were true. Not here anyway.
It is with a volume license here (8 users). It was that way also when we just had single licenses.
Edited to add: You still have to install it separately into each version that you want it to show up in though.
Joe is correct, the license is linked to the machine, not the PitStop version.
Not sure if this crash report means anything to you ABC (could only copy and paste part of it, too many characters to paste all of it).
This is running the latest Acrobat DC with pitstop 13, we can't install the update 1 without it crashing constantly.
Process: AdobeAcrobat [55815]
Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 15.010.20056 (15.010.20056)
Code Type: X86-64 (Native)
Parent Process: launchd [172]
Responsible: AdobeAcrobat [55815]
User ID: 501
Date/Time: 2016-02-25 07:41:15.491 -0500
OS Version: Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: F289D601-AA4A-F59D-8F22-925E60294646
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.Enfocus.PitStopPro 0x0000000109d5c4c6 0x108a89000 + 19739846
1 com.Enfocus.PitStopPro 0x0000000109d1cf92 0x108a89000 + 19480466
2 com.Enfocus.PitStopPro 0x0000000109c055b9 0x108a89000 + 18335161
3 com.Enfocus.PitStopPro 0x0000000109b779bd 0x108a89000 + 17754557
4 com.Enfocus.PitStopPro 0x0000000109b7c92f 0x108a89000 + 17774895
5 com.Enfocus.PitStopPro 0x0000000109b7d0c9 0x108a89000 + 17776841
6 com.Enfocus.PitStopPro 0x0000000109c3223e 0x108a89000 + 18518590
7 com.Enfocus.PitStopPro 0x0000000109c322bb 0x108a89000 + 18518715
8 com.Enfocus.PitStopPro 0x0000000109b8070d 0x108a89000 + 17790733
9 com.Enfocus.PitStopPro 0x0000000109bcd6fb 0x108a89000 + 18106107
10 com.Enfocus.PitStopPro 0x0000000109bca1b2 0x108a89000 + 18092466
11 com.Enfocus.PitStopPro 0x0000000109bca69b 0x108a89000 + 18093723
12 com.Enfocus.PitStopPro 0x0000000108bed988 0x108a89000 + 1460616
13 com.Enfocus.PitStopPro 0x0000000108bedbbc 0x108a89000 + 1461180
14 libQt5CoreEnfocus532.5.3.2.dylib 0x000000010c2ae5e3 Enfocus532::QObject::event(Enfocus532::QEvent*) + 51
15 libQt5WidgetsEnfocus532.5.3.2.dylib 0x000000010b4841ac Enfocus532::QApplicationPrivate::notify_helper(Enfocus532::QObject*, Enfocus532::QEvent*) + 252
16 libQt5WidgetsEnfocus532.5.3.2.dylib 0x000000010b48587a Enfocus532::QApplication::notify(Enfocus532::QObject*, Enfocus532::QEvent*) + 1050
17 libQt5CoreEnfocus532.5.3.2.dylib 0x000000010c284233 Enfocus532::QCoreApplication::notifyInternal(Enfocus532::QObject*, Enfocus532::QEvent*) + 115
18 libQt5CoreEnfocus532.5.3.2.dylib 0x000000010c2d6586 Enfocus532::QTimerInfoList::activateTimers() + 1286
19 libqcocoa.dylib 0x0000000111731522 Enfocus532::QCocoaEventDispatcherPrivate::activateTimersSourceCallback(void*) + 18
20 com.apple.CoreFoundation 0x00007fff92cf25b1 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
21 com.apple.CoreFoundation 0x00007fff92ce3c62 __CFRunLoopDoSources0 + 242
22 com.apple.CoreFoundation 0x00007fff92ce33ef __CFRunLoopRun + 831
23 com.apple.CoreFoundation 0x00007fff92ce2e75 CFRunLoopRunSpecific + 309
24 com.apple.HIToolbox 0x00007fff87c28a0d RunCurrentEventLoopInMode + 226
25 com.apple.HIToolbox 0x00007fff87c28685 ReceiveNextEventCommon + 173
26 com.apple.HIToolbox 0x00007fff87c285bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
27 com.apple.AppKit 0x00007fff91eb524e _DPSNextEvent + 1434
28 com.apple.AppKit 0x00007fff91eb489b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
29 com.apple.AppKit 0x00007fff91ea899c -[NSApplication run] + 553
30 com.adobe.Acrobat.framework 0x000000010196b49d 0x101962000 + 38045
31 com.adobe.Acrobat.framework 0x0000000101969ca5 RunAcrobat + 241
32 com.adobe.Acrobat.Pro 0x0000000101958cb2 main + 86
33 com.adobe.Acrobat.Pro 0x0000000101958c54 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8c334662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8b474421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8b474136 _dispatch_mgr_thread + 52
Thread 2:: Dispatch queue: NSOperationQueue 0x618000038540
0 libsystem_kernel.dylib 0x00007fff8c333a3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff93316dc0 nanosleep + 200
2 com.apple.Foundation 0x00007fff9422866d +[NSThread sleepForTimeInterval:] + 156
3 com.adobe.Acrobat.framework 0x000000010292e4fc 0x101962000 + 16565500
4 com.apple.Foundation 0x00007fff9419f8a1 -[__NSOperationInternal _start:] + 631
5 com.apple.Foundation 0x00007fff9419f54b __NSOQSchedule_f + 64
6 libdispatch.dylib 0x00007fff8b47228d _dispatch_client_callout + 8
7 libdispatch.dylib 0x00007fff8b4767e3 _dispatch_async_redirect_invoke + 154
8 libdispatch.dylib 0x00007fff8b47228d _dispatch_client_callout + 8
9 libdispatch.dylib 0x00007fff8b474082 _dispatch_root_queue_drain + 326
10 libdispatch.dylib 0x00007fff8b475177 _dispatch_worker_thread2 + 40
11 libsystem_pthread.dylib 0x00007fff8f865ef8 _pthread_wqthread + 314
12 libsystem_pthread.dylib 0x00007fff8f868fb9 start_wqthread + 13
Probably would be a good time to open a support case with Enfocus and send them the complete log. Not that it helps I am running that combination. Do you have any other 3rd part plug-ins installed?
Just Quite imposing but we've had the problem ever since updating to the first version of DC.
Not having any other major problems with any programs (and we have a lot of programs on this Mac) so it seems to be Acrobat and/or pitstop related. I'm blaming Acrobat because of that annoying green sticky thing that happens.
Can you remove Quite Imposing and try installing Pitstop and see if the problem goes away?
I could on the weekend, other than that WE ARE functioning, busy and there is no time to lose. (if you know what I mean).
I would definitely recommend contacting our support guys and logging it.
This knowledgebase might give some answers.
https://supportportal.enfocus.com/SupportPortalSolution?id=501D0000000jfc4IAA
Thanks ABC, I had already tried those suggestions.
I will try the enfocus support then.
:drunk3:
I just had my first experience with the green sticky note come up with DC
anyone else having this problem with DC?
Is there a solution?
It does it in Acrobat XI also and the only solution is to close Output Preview if you need to SHIFT+CLICK anything. But if you do that the next time you try to use it and turn a separation off it will probably cause Acrobat to crash.
I'm not happy with DC :angry:
It will grow on you Tracy...like a fungus! ;D
So they should name the version Acrobat Umami :rotf:
Me HATE green sticky note
C'mon, Corn... you're a fun guy, get on board!
Quote from: Ear on March 23, 2016, 04:53:00 PMC'mon, Corn... you're a fun guy, get on board!
Well, I do enjoy green and sticky... but not in Acrobat
Well, Enfocus did a remote investigation on the problem and determined it was something with Acrobat.
I think its something to do with the display... some times the color goes weird and the display goes low res or the zoom tool doesnt work. Then if you turn off a color on the separations view it does not work. Maybe its not compatible with my Mac. I dunno, I give up or ask for a new Mac. Its in its 7th year of service.
I am not saying this happens all the time, it crashes about 7 times a day with heavy use.
If I even think about using output preview acrobat crashes. Easily 10+ times a day.
Well, when I have work. Now is not one of those times.
Quote from: pspdfppdfx on March 24, 2016, 05:20:51 AMWell, Enfocus did a remote investigation on the problem and determined it was something with Acrobat.
I think its something to do with the display... some times the color goes weird and the display goes low res or the zoom tool doesnt work. Then if you turn off a color on the separations view it does not work. Maybe its not compatible with my Mac. I dunno, I give up or ask for a new Mac. Its in its 7th year of service.
That is a known issue with Acrobat XI and DC. Except Adobe says it is not.
Quote from: Farabomb on March 24, 2016, 06:54:00 AMIf I even think about using output preview acrobat crashes. Easily 10+ times a day.
Well, when I have work. Now is not one of those times.
I have found when Acrobat crashes frequently while using output preview it helps to delete the Acrobat preferences and start fresh again. Of course that means you have to re-create your toolbars. You can delete your preference file, open Acrobat, set everything up the way you want it. Quit Acrobat. Save a copy of the preference file. Then when it starts crashing frequently again replace the preference file with the copy you saved previously.
Should you have to go through this with a product you paid big bucks for? No but it is Adobe we are talking about.
Since I have little to do today I may give that a crack. Probably will fire up Onyx as well.
If you don't hear from me in a while, it went really bad. ;D
Also Adobe fixed the problem where if you turn off a separation with no PDF open it will crash but only in Acrobat DC. If you do that in Acrobat XI you will still get an immediate crash. Fresh preference file or not.
We'll keep a vigilante eye out for your return. ;D
Quote from: Joe on March 24, 2016, 07:38:33 AMAlso Adobe fixed the problem where if you turn off a separation with no PDF open it will crash but only in Acrobat DC. If you do that in Acrobat XI you will still get an immediate crash. Fresh preference file or not.
We'll keep a vigilante eye out for your return. ;D
Umm, have you've been watching Daredevil?
No need to shoot me. :rotf:
Quotevig·i·lan·te
ˌvijəˈlan(t)ē/
noun
a member of a self-appointed group of citizens who undertake law enforcement in their community without legal authority, typically because the legal agencies are thought to be inadequate.
Quotevig·i·lant
ˈvijələnt/Submit
adjective
keeping careful watch for possible danger or difficulties.
"the burglar was spotted by vigilant neighbors"
synonyms: watchful, observant, attentive, alert, eagle-eyed, hawk-eyed, on the lookout, on one's toes.
Damn auto-correct! (that's my story and I'm sticking to it)
Joe's my vigilante, He saves the day :laugh:
He's pulled my arse out of the fire many a time as well.
Thanks you guys. Your check is in the mail! :rotf:
Quote from: Farabomb on March 24, 2016, 06:54:00 AMIf I even think about using output preview acrobat crashes. Easily 10+ times a day.
Well, when I have work. Now is not one of those times.
I am not alone. Was beginning to think there was a black cloud over my head.
The cloud is named prepress.
Unrelated, but has anyone used the free pitstop plugin "Fix Missing Fonts".?
I am finding this extremely useful for the type of work we do here.
:drunk3: Long weekend coming....outta here in 45 minutes! Yahoo! :drunk3:
Quote from: pspdfppdfx on March 24, 2016, 10:13:55 AMUnrelated, but has anyone used the free pitstop plugin "Fix Missing Fonts".?
I am finding this extremely useful for the type of work we do here.
:drunk3: Long weekend coming....outta here in 45 minutes! Yahoo! :drunk3:
Is that part of Pitstop where you create a Monotype account and buy the fonts to fix them. It is against my customers religion to pay for anything prepress related because 1) It looks good on their screen and 2) Their last printer never had any problems with their files.
yes but you dont have to pay for the monotype thing unless you want to, it still works. At least it shows you if the font is actually esential to the job. sometimes i am finding the missing font is in the background behind a picture box or something and not an issue. One of our clients is very fond of pasting new stuff over old crap and when imposing we get the dreaded font missing warning. We need to know where that might be.
I love those files. You click on wireframe and it's like tripping without the colors.
Quote from: pspdfppdfx on March 24, 2016, 10:13:55 AMUnrelated, but has anyone used the free pitstop plugin "Fix Missing Fonts".?
I am finding this extremely useful for the type of work we do here.
:drunk3: Long weekend coming....outta here in 45 minutes! Yahoo! :drunk3:
It works great if you have the fonts on your system and you can fix them for free!
which is the case for the crappy pdfs that don't have Times and Arial embedded
Wait, you get good PDF's?
no that's why I need so many fix-it tools :laugh:
Is there a way to keep the navigation panes open?
I keep having to open my page thumbnails, argh!
I don't think so though you can add the navigation buttons to your toolbar like first, previous, next, and last page buttons. Or do you need to actually see the thumbnails? I don't like to see the thumbnails as it slows down everything you do as it has to constantly redraw the thumbnails.
sometimes I need the thumbnails.
I think what I need is shortcut to open them. I will try and see if I can add it to my toolbar.
Thanks Joe!
You can add the thumbnails button to your toolbar using 'Customize Quick Tools...'. It is under 'Organize Pages'===>'Page Thumbnails'..
Quote from: Farabomb on March 25, 2016, 06:28:58 AMI love those files. You click on wireframe and it's like tripping without the colors.
Can only assume that the renderer still has to render/store all that hidden crap. On nasty looking ones I try and slect all the 'required' stuff, Hide that, go to WireFrame, marquee/select>Delete... leave WireFrame>Show All. Gotta be careful though.
Bear in mind we're in suspended animation here, re upgrades. :rolleyes:
I feel your pain, the hardware is 10 years old and the software is 7 here.
Quote from: Joe on March 29, 2016, 12:51:09 PMYou can add the thumbnails button to your toolbar using 'Customize Quick Tools...'. It is under 'Organize Pages'===>'Page Thumbnails'..
yay Joe! :kiss: