We have been frozen in time here... 10.6.8, have not updated CC apps for some time, partly through fear, partly laziness/old age.
We are, so the rumours suggest, about to be thrust into the current era. We both here tried launching Adobe Applications Manager; really just to say "Hi Adobe, we're still here, gonna be calling in some stuff soon on new machines...".
After a long progress interval, we get to an Admin prompt, and we then get to Error A12E1. Now on the Adobe forums, the only thing that seemingly provides an answer is to launch Activity Monitor, look for AAM Updates Notifier.app, cancel it there, then Quit Activity Monitor.
People on the adobe forums have tried this with varying success. Sometimes multiple times before it worked.
I suspect it's just trying to gather too much non-updated info, and is choking. So maybe self-inflicted to a degree.
Our licenses, which I assume the Adobe Secret Police have been monitoring on a daily basis, are valid.
Anyone have any thoughts on this, or experience of same?
Try going here and downloading the Adobe Creative Cloud app: https://www.adobe.com/creativecloud/desktop-app.html
See if you can install it. That is the app CC now uses. It may not run on 10.6.8 though. In fact I would be surprised if it does.
Adobe has a page dedicated to that error:
https://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html
Step 3 is basically what I said above.
Might be best to wait until you get a Mac that can run 10.11 or 10.12 though. How old are the Macs you are using?
One of those 'troubled' 27" ones. They of the dodgy video cards, freezes, and dodgy logic boards. Y'know, like the ones you had. :rotf:
Yeah, I think you're right, we've stood still and the train has disappeared into the distance. Trying to find our license code info; thought I had it. But we're 'bundled' with head office dezingers in the CC licensing, so renewal is managed from there.
Thanks for the links; I'll look.
Quote from: frailer on May 09, 2017, 09:11:30 PMOne of those 'troubled' 27" ones. They of the dodgy video cards, freezes, and dodgy logic boards. Y'know, like the ones you had. :rotf:
Yeah, I think you're right, we've stood still and the train has disappeared into the distance. Trying to find our license code info; thought I had it. But we're 'bundled' with head office dezingers in the CC licensing, so renewal is managed from there.
Thanks for the links; I'll look.
Ahhhhhh...it has an i7 CPU so you should be able to install El Capitan (10.11) or Sierra (10.12). Might want to take the RAM up to 16 GB too (or 32 GB if it and your budget can take it). And if you can finagle getting an SSD in them it would really make them fly.
You really can't update to the latest CC 2017 while you are running 10.6.8 so you might want to update the OS before you mess with CC.
I'm willing to bet Joe is right about the OS. I can't get any programs anymore. Chrome is locked out, opera, safari, the last pitstop update, ect because of the ancient OS. We're stuck as we need preps 5 and that needs SL. I mean, it can be fixed like normal by throwing money at it but that's not gonna happen here.
"throwing money at it" ... :lmao: :lmao: :lmao:
Does money get thrown at stuff you don't need and won't use like at our place?
That's the printer's M.O.
Do you need it to improve production? Sorry, can't have it.
It is useless and will gather dust? Sure, we'll even tip the salesman.
"How come you're not using the new XXX we got for you?" Because it's useless and only causes a bottleneck. Well, be suer to mark every little thing down on your time sheet so we can give it away later because we're jackasses.
Don't worry, we'll lay you off later after the busy season and screwing you out of all your OT.
Then call you back again the next time we get swamped with work.
All your Adobe CS licenses should be stored on Adobes website if you have an account (not a CC account). I can go back and look at all the licenses back to CS4 when I log in to the Adobe website. It was a feature I liked because it was a pain to keep track of licenses as you really only looked at it once when you installed and once when you did an update and it wanted to previous licenses.
Things are afoot re the across-the-board upgrade. Given the work we do, it's verging on negligent to be this far behind, and it's a minor miracle we're still running/proofing/plating.
Thought my luck had run out this morning though. This upgrade, (including 'setter), is a few weeks away, AFAICT, but this morning my Gen_1 27" iMac just went blank/dead, rather than screen-freeze, which is 'normal'.
I pulled the power lead out, and waited about 20 minutes until I could touch the back of it without burning my hand :sarcasm: and it's now going again.
I shall forthwith no longer run *any* video on it. Seems to over-tax the dodgy graphics card. It was in the middle of a GooMaps streetview click'n'leap. :embarrassed:
crikey
On the plus side you can flip it face down and cook breakfast on the back of it.
Sunny side up.
Truly, I thought my time had come, about 2 hours ago.
I have a late-2010 iMac toaster as well. The optical drive burnt out after two years use so I use an external when needed, and I have replaced the HDD already probably due to heat as well. I now have Macs Fan Control installed and keep the fans running at a steady 2500 rpm to try and keep this toaster a little cooler.
Quote from: andyfest on May 11, 2017, 05:38:19 AMI have a late-2010 iMac toaster as well. The optical drive burnt out after two years use so I use an external when needed, and I have replaced the HDD already probably due to heat as well. I now have Macs Fan Control installed and keep the fans running at a steady 2500 rpm to try and keep this toaster a little cooler.
I did that on my 2012 iMac toaster before Apple replaced it. Burnt the fans right up in no time.
:facepalm:
Quote from: frailer on May 10, 2017, 10:05:39 PMSunny side up.
Truly, I thought my time had come, about 2 hours ago.
I made a comment a couple of days ago about those having an i7 CPU so they should be good to go with your upgrades. I forgot about the heat issues. I'd try to get new ones. There is almost no heat at all on the back of them. Then sell those used iMacs to some
sucker designer that doesn't know any better before they go tits up.
I just had a PDF open, going over changes with a client when it disappeared. I thought it crashed, for a moment, but instead, the damn Adobe Software License Agreement shit kid pops up. WHAT THE SHIT!!! Inconvenient and embarrassing. I "agreed" but had to go re-open my document and start over. SUPER LAME. Especially since I am on a full-year subscription, paid up front... to exactly avoid this scenario!!!
I said to myself: Self, how did I get here... I paid on cyber monday, so I would not be interrupted with payment and license problems on a regular basis. So, what the fuck just went wrong. Oh yeah, then I opened InDesign and was greeted with the same thing. Do I need to go launch all of my Adobe apps, so I don't get kicked off a project to hit the Accept button? /rant
You didn't buy anything, you rented it. It's getting all too common and if it breaks or stops working you get to fight with the company that already has your money so they have little interest in fixing your problem.
If you log in under the little icon in your menu it should keep you logged in for all apps.
Quote from: Joe on May 22, 2017, 12:22:55 PMIf you log in under the little icon in your menu it should keep you logged in for all apps.
...and i have found that occasionally you just seem to get logged out... logging back in fixes that. No idea why but it just seems to happen.
Quote from: DPSprint on May 22, 2017, 01:24:55 PMQuote from: Joe on May 22, 2017, 12:22:55 PMIf you log in under the little icon in your menu it should keep you logged in for all apps.
...and i have found that occasionally you just seem to get logged out... logging back in fixes that. No idea why but it just seems to happen.
Same here. Just Adobe making sure we are still alive I think.
Quote from: Joe on May 22, 2017, 01:29:28 PMQuote from: DPSprint on May 22, 2017, 01:24:55 PMQuote from: Joe on May 22, 2017, 12:22:55 PMIf you log in under the little icon in your menu it should keep you logged in for all apps.
...and i have found that occasionally you just seem to get logged out... logging back in fixes that. No idea why but it just seems to happen.
Same here. Just Adobe making sure we are still alive I think.
LOL probably!
Though i guess if we are still paying the bill each month we probably are
We pay ours by the year.
oh actually for CC ours is yearly as well, its pitstop that is monthly
Quote from: Joe on May 22, 2017, 12:22:55 PMIf you log in under the little icon in your menu it should keep you logged in for all apps.
Should. Key word.
It usually keeps me logged in but kicked me off and started bugging me, for reasons unknown. And I know I rent it, but I rented it in November, for an entire year, which means I do own it, temporarily. I did pay the full price up front.
Quote from: Ear on May 23, 2017, 04:35:12 PMQuote from: Joe on May 22, 2017, 12:22:55 PMIf you log in under the little icon in your menu it should keep you logged in for all apps.
Should. Key word.
It usually keeps me logged in but kicked me off and started bugging me, for reasons unknown. And I know I rent it, but I rented it in November, for an entire year, which means I do own it, temporarily. I did pay the full price up front.
One of my co-workers got logged out of that every night when she shut down the mac. The fix. Wiped out hard drive and fresh installed everything. :death:
We have 4 iMacs, 2 running 10.6.8, 2 running Sierra. The old ones we're using purely for Adobe apps while we 'transition'.
We're just now trying to download Acrobat Pro DC on my compadre's new one, based on the fact that 2 devices are allowed, therefore it shouldn't argue about the already installed-and-monitored applications running on the older Macs.
So, successfully logged in, and compadre started the download process. It's been sitting showing this for around 30 mins.
I guess wait and see overnight. I suspect Adobe doesn't like something, but being the monopoly they are now, can't be bothered telling us what the issue is. :shrug:
A further question... on the old ones, running 10.6.8, we're having trouble launching Adobe Application Manager. Been a while sice we ever had to bother.
But, if we can't launch it, how do we De-activate the one(s) we're currently using?
Well I'm not sure what to make of your situation because #1 you can't run the latest version of Creative Cloud including Acrobat DC on OS X 10.6.8 and #2 a current CC subscription will only allow you to use the latest version plus one version before that which is Creative Cloud CC 2015 I think. So I'm not sure how Adobe's servers will try to handle the very old version on one Mac and the latest version on the new Mac.
Yeah it's all a bit of a soup. I've sent queries to our IT guy.
After showing nothing for 90 minutes, the downloader has started; showing 7%, and 24.5 hours to go...
Definitely a S-L-O-W connection.
After around 18 hours, I think we have a stall problem.
Quote from: frailer on September 20, 2017, 04:27:09 PMI think we have a stall problem.
At least that wasn't in the "planes," thread.
Quote from: frailer on September 20, 2017, 04:27:09 PMAfter around 18 hours, I think we have a stall problem.
But you aren't short on patience. :rotf:
I woulda been annoyed and got medieval on its ass an hour or so in. :deadhorse:
Adobe probably isn't making enough money so they cut their internet service back to dial up. :rotf:
Nup. Frozen at 12%.
Compadre has emailed me some links to show problems people have been having. I may get to look at them this arvo; awaiting incoming right now, like Radar.
Ultimate solution will be to book IT guy to come up here, though it's a trek for him. He's managing the whole thing now, incuding the head office dezingers, who are running Yosemite, it seems, and having no troubles with regular signalled updates.
Quote from: frailer on September 20, 2017, 07:22:18 PMNup. Frozen at 12%.
Compadre has emailed me some links to show problems people have been having. I may get to look at them this arvo; awaiting incoming right now, like Radar.
Ultimate solution will be to book IT guy to come up here, though it's a trek for him. He's managing the whole thing now, incuding the head office dezingers, who are running Yosemite, it seems, and having no troubles with regular signalled updates.
You should try killing that download and try starting it again. I've seen it do that many a time and just starting over and it works then. No guarantees but it could happen.
It happens on all platforms. I was updating my Nexus 7 yesterday and somehow the wires got crossed. I was trying to update amazon and for some reason it was trying to update a different app within it. Multiple reboots and it would still do it. Not until I cleared the cache did it sort itself and I was able to update.
I've had that before, I quit it after 12 hours (really let it run overnight) and restarted and it finished in about 3 hours the 2nd time.
:banghead:
I've had it happen too, on multiple machines, over the years. Had it happen on my iPhone, updating from my MBP a couple months ago. Killed it and started over... worked just fine.
Computers, like women, can be fickle at times. ;D
I haven't killed any women, but I have force-quit all processes and restarted a couple times. :rotf:
I'm assuming that Adobe is responding to shitty download experiences by rolling out these progressively.
I'll try the photoshop one. (it's actually downloading and may well be OK. But no InDes or Acrobat Pro, of course.
The linked page shows July 31, so not that long ago
Would I be uncharitable to suggest that Adobe only wait for shit-storms of disgruntlement before they acknowledge a real problem?
How is Adobe releasing bad code going to be changed by them rolling out bad updates progressively? We've come to expect software that doesn't work out of the box now. Buy a new game and want to run home and play it? Better expect an hour of patches and updates.
Quote from: frailer on September 27, 2017, 10:36:23 PMI'm assuming that Adobe is responding to shitty download experiences by rolling out these progressively.
I'll try the photoshop one. (it's actually downloading and may well be OK. But no InDes or Acrobat Pro, of course.
The linked page shows July 31, so not that long ago
Would I be uncharitable to suggest that Adobe only wait for shit-storms of disgruntlement before they acknowledge a real problem?
I don't know where you are downloading from but the place you should be downloading them from is through Creative Cloud Desktop app. It is a small download and once you download you should see this in your menu bar.
[attachimg=1 width=400]
Click the icon, sign in and then under apps click the install button.
Download Creative Cloud desktop app (https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-download.html)
Thanks Joe; I guess we were on the wrong track. I'm willing to factor in numpty, from my end, but Adobe and 'opaque' go well in the same sentence.
Downloaded the ACCC app on my compadre's iMac; once launched it's opened an 'Installing Update' pane, which is now sitting on 1%. And not moving. WhyITF would it want to install an update to itself as soon as it's downloaded. :shrug:
...am now trying the ACCC app download on mine, see if it does the same thing.
Probably because they are too lazy to put the updated app where it gets downloaded. Instead it just phones home after the install and gets the update. Or in your case tries to get the update. Do you have issues downloading from other places or just Adobe. Maybe it is all that water it has to go through to get to you. :rotf:
...just dragged the new download onto 'new' iMac Desktop. :popcorn:
...just when I thought we were going to get over the line, Adobe trips us up again.
And there we shall sit, like a toadstool.
LOL... I dont usually have any issues, but maybe there is not quite so much water to get to me?
Quote from: frailer on September 28, 2017, 05:18:21 PM...just dragged the new download onto 'new' iMac Desktop. :popcorn:
...just when I thought we were going to get over the line, Adobe trips us up again.
And there we shall sit, like a toadstool.
Wow...maybe Adobe has blackballed your IP. Take one of those iMacs to a different location and try it.
Quote from: DPSprint on September 28, 2017, 05:47:47 PMLOL... I dont usually have any issues, but maybe there is not quite so much water to get to me?
You're not stealing your neighbors bandwidth are you?
B-b-but if we can download the 251 MB app, why not the update?
We have a long weekend starting in a few hours. It's for next week...
Must be from a different server. I would try opening a support ticket with Adobe. You pay dearly for it so you might as well use it.
Some good news, I think. Download of the Update for ACCC app has reached 42% after 1.5 hours.
I think we call that 'progress', in Adobe terms.
---> long weekend.
Quote from: frailer on September 28, 2017, 08:57:32 PMSome good news, I think. Download of the Update for ACCC app has reached 42% after 1.5 hours.
I think we call that 'progress', in Adobe terms.
---> long weekend.
So maybe it will done by the time you get back. ;D
Maybe.
If it was here on our 15 mb slow ass pipe it would take a week to update.
Moving to DC apps is like a season of Breaking Bad. (I'm still waiting for Kristen Ritter to appear, for light relief).
In the ACCC app, does 'Install' mean 'I'm about to hook up to Adobe and download your app..we'll talk tomorrow' ? I.e., it's not on your Mac yet. So we re-define what Install means these days...
So, what's the diff between Open, and Launch? :undecided:
Yes, "Install" actually means "Download and Install".
No difference between 'Open' and 'Launch' as far as I know of.
PhSh 'Install' has this time reached 97% and looking as though it's stalled. The new term is 'Nonstall'. :rolleyes:
As Maxwell Smart would say, "Missed it by THIS MUCH!"... :rotf:
Quote from: frailer on October 04, 2017, 06:59:19 PMPhSh 'Install' has this time reached 97% and looking as though it's stalled. The new term is 'Nonstall'. :rolleyes:
I guess this is where it comes in handy having the "Team Account" with Creative Cloud. I don't have to download the apps to each of our 11 machines. I can make up a package file in the CC Team Admin account of all the apps and download it once and then install all of the apps locally to each machine. But you pay dearly for that option. Which might be reason to torpedo the single user license download. Sort of a 'make it as difficult as possible' scenario. Hah....ADOBE WOULD NEWVER DO THAT, right?
Have finally made some progress on the 2nd iMac for Adobe CC apps downloads.
Have Indy and Acrobat DC ready to install, PhShops at 6%. Illy Waiting.
An update...sorta. We now have 2 PitStop 2017 Maintenance licenses. We have not yet resolved the 2 vs 1 Adobe DC licenses issue.
This is yet to be addressed with IT guy, again.
Been a bit busy and we may be leaving it until January to resolve it, as The Silly Season has now commenced. :sigh:
HO HO HO...HAPPY HOLIDAYS!!!!
[attachimg=1]
Quote from: Joe on December 05, 2017, 09:28:34 PMHO HO HO...HAPPY HOLIDAYS!!!!
[attachimg=1]
...from an email forwarded to me yesterday.
QuoteOur designer hasn't created foil artwork before so I am hoping this has been prepared correctly.
She has put the foil areas in the magenta colour.
I noticed that the quote was for mono on the inside but we would like the little branch to be in colour.
:strangle:
You find this strange how? Looks like every job I get.
Quote from: Farabomb on December 07, 2017, 07:16:23 AMYou find this strange how? Looks like every job I get.
Yah... I knooow...
Quote from: frailer on December 06, 2017, 03:00:21 PMQuote from: Joe on December 05, 2017, 09:28:34 PMHO HO HO...HAPPY HOLIDAYS!!!!
[attachimg=1]
...from an email forwarded to me yesterday.
QuoteOur designer hasn't created foil artwork before so I am hoping this has been prepared correctly.
She has put the foil areas in the magenta colour.
I noticed that the quote was for mono on the inside but we would like the little branch to be in colour.
:strangle:
:ohno: