Delta = POS?

The Stevinator · February 07, 2008, 05:07:49 PM

Maybe it's just me, and if someone can explain this to me and put me in my place PLEASE DO. But, I think the Delta 7.0 is a POS. Everytime I send a graphically intensive file to the RIP I strange lines through it. IE picture below. Everytime it will do it in a different spot when I rip. I even tried rasterizing the entire document and sending that. No such luck. I want to pick this RIP up and toss it in the garbage!!

Marktonk · February 07, 2008, 08:34:13 PM

Steve,

There are many Delta user that love it and are still going strong. Have you contacted Technical Assistant Center on your problem, send them a file or had a Heidelberg Apps Specialist out to help train/troubleshoot? Another consideration is the latest release is 8.5. TAC can rip on this and see if the results are the same or not. This could also be symptoms of hardware problems.

Regards,

Mark

Joe · February 07, 2008, 11:36:24 PM

I've seen that happen on RIPs before if people try to go on the cheap and use non-SCSI drives.

LoganBlade · February 08, 2008, 01:35:24 AM

steve i do you have the updates? I will find mine and send them to you Friday morning. is it plating that way as well. it may be a scdreen display????

mike

The Stevinator · February 08, 2008, 01:01:21 PM

That first post was partially my anger with the situation. More so the fact of having a bad day.

UPDATE - I sent the file to mike to see what results he gets. He also sent me the 7.5 update (you rock mike). I'm going to try installing the update and see what it does. I contacted our Heidelberg person and this was the response I got:

"
Sorry I have not. Call Tech Support at 1-800-437-7388.

Good Luck,

Michele"

Big help.....

Anyhow, funny you mention using non-SCSI drives....This box is something some IT company here in town built. Waiting to hear back from them on how the drives are set up. I don't think it's set up as a SCSI system like the original box was.

Marktonk · February 09, 2008, 04:37:58 PM

Steve,

We spend allot of time specing hardware and testing with our software. The problem may be your new PC, no SCSI could be just one of the problems. There are many that can cause conflicts. Was your previous PC from Heidelberg? If you still have it, try it and see if the problem goes away. What OS are you running on the new PC? This may also be a conflict. Michele has not seen this problem and therefore directed you to our Technical Assistance Center, which is a higher level of support. However, they may not be able to help either because they can not test the the PC you have with Delta but would be able to run your file on Delta with our certified PC. It looks like Mike is kind enough to do this for you.

I look forward to Mikes feedback.

Regards,

Mark

LoganBlade · February 09, 2008, 10:02:56 PM

I didn't have a problem running other than taking almost 50 minutes to rip. mine is a heidelberg pc but a 134 mb file shouldn't take that long. I hope the update worked. but hiedelberg will tell himn you don't really support 7 that he has. I have a software contract and they were pnly a little helpful. I have to install update once in a while if we have a power outage. the rasterman file never stops and wont screen. I like it but i like playing with shit. i only run a 1 shift operation. i dont think steve is one shift. i hope patch worked or re-pdfed file i sent worked for him.

The Stevinator · February 10, 2008, 06:56:41 PM

Quote from: Marktonk on February 09, 2008, 04:37:58 PMSteve,

We spend allot of time specing hardware and testing with our software. The problem may be your new PC, no SCSI could be just one of the problems. There are many that can cause conflicts. Was your previous PC from Heidelberg? If you still have it, try it and see if the problem goes away. What OS are you running on the new PC? This may also be a conflict. Michele has not seen this problem and therefore directed you to our Technical Assistance Center, which is a higher level of support. However, they may not be able to help either because they can not test the the PC you have with Delta but would be able to run your file on Delta with our certified PC. It looks like Mike is kind enough to do this for you.

I look forward to Mikes feedback.

Regards,

Mark

Hope your not taking any of this personally Mark. You've always been very helpful. Here are the answers to your questions.

Was your previous PC from Heidelberg?

Yes, but never booted up when received. Therefore, I can not try the old computer.

What OS are you running on the new PC?

Windows Server 2000 (same as Mikes)

Michele has not seen this problem and therefore directed you to our Technical Assistance Center, which is a higher level of support.

This is just something indicative of the support we've received from Heidelberg over the past few months. It seems that if you don't buy it from Heidelberg, they don't want to help you when there are problems. This is something that's surprised me a great deal as I've always held Heidelberg in high regard. That being said, I'll say this again. You've been very helpful and receptive Mark. I'm glad some good people do work for Heidelberg!

Marktonk · February 12, 2008, 06:41:49 PM

Steve,

Were the drives SCSI? I asked a few people today in TAC and they agreed that could be part of the problem. They wanted to know if you viewed the image with another viewer for high res, would you see the line? Does it print?

By the way, you do not seem happy with the support you have received. Did you purchase the DI from Heidelberg? If you did, there should be a warranty to help solve these problems. Let me know and I will follow up. If you did not, then the services are available but would need to be purchased.

Regards,

Mark

The Stevinator · February 13, 2008, 10:04:31 AM

• Still waiting to hear back from our IT people on how they built the drives on this box. But it's starting to sound like this is the culprit.

• I don't have another viewer to see the image, but it DOES print, if it was some viewing anomaly I wouldn't make a fuss over it.

• No, the DI was a 3rd party purchase. But we HAVE paid Heidelberg to come out and configure the RIP, and the DI laser heads. The laser head on the 3rd unit still isn't even working properly, and I could go on and list our stories, but my fingers would be sore from all the typing. The impression I have from the people I've dealt with at Heidelberg (excluding you, and Tim Dettman, I forgot to mention how helpful he is) that if you don't buy it from them and have a warranty, you get put on the back burner until they feel like helping you. Even when we can get someone to come in on schedule, the service is very poor, they come in late/leave early, and the job isn't done properly.

DigitalCrapShoveler · February 13, 2008, 10:21:09 AM

Stevinator, when I worked on Heidelberg equipment, Jack Casper was our sales rep, and Pete McBee was our tech, ring any bells?

The Stevinator · February 13, 2008, 10:25:18 AM

Nope, no bells rung.

The Stevinator · February 13, 2008, 10:40:22 AM

OK, just got off the line with our IT man. Here is how it's set up. It's a Raid 5 setup. There are 4 drives set up as 1 Raid array, and part of it is partitioned off for the Bitmap drive required for transfer of images to the press.

Now for the golden question. Does anyone know how Heidelberg recommends setting up these drives for the system?

DigitalCrapShoveler · February 13, 2008, 10:45:21 AM

Well, I noticed your out of Texas, Pete I know lives in Ft. Worth. He is a short little cowboy dude with a handlebar mustache. I still talk to him today. I was just wondering. Sorry to interrupt.

LoganBlade · February 13, 2008, 11:33:53 AM

This is haow I use the drives. The technical setting of the raid and scsi no idea

News:

Delta = POS?