Prinergy Server Hard Drive Died

Started by David, July 15, 2021, 07:32:43 AM

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David

anyone know the best way to replace a failed hard drive on a prinergy server?

Was in the server room yesterday and noticed a warning on the screen for the prinergy server. Looks like Drive 0 is toast.
I pulled the drive and hooked it up to my external drive kit and it won't spin up, not even make a clicking noise or anything.

Question:
can I get a similar drive, plug it in, let it rebuild itself, good to go or does this need a Kodak service call?

TIA



:hangme:
Prepress guy - doin' jobs one at a time
www.texasgraphics.com

Joe

Quote from: david on July 15, 2021, 07:32:43 AM
anyone know the best way to replace a failed hard drive on a prinergy server?

Was in the server room yesterday and noticed a warning on the screen for the prinergy server. Looks like Drive 0 is toast.
I pulled the drive and hooked it up to my external drive kit and it won't spin up, not even make a clicking noise or anything.

Question:
can I get a similar drive, plug it in, let it rebuild itself, good to go or does this need a Kodak service call?

TIA



:hangme:

Yes. Try to get the exact same drive, ie...manufacture, model and size. If you have a service plan that covers the server Kodak will send you a new drive for free. Well really nothing is free with Kodak but you get the gist.
Mac OS Monterey 12.4 | (retired)

The seven ages of man: spills, drills, thrills, bills, ills, pills and wills.

born2print

I agree, the Kodak / Dell stuff is hot-swappable.
Not sure about my current "virtualized" stuff, IT took it over from us at that point so it is "supposedly" not my problem.
Take me to your ladder.
I'll see your leader later.

David

mine is not a virtual server, don't think it could handle it.

:lmao:


waiting on a reply from my Kodak guy to see if our service contract covers the replacement drive.


:popcorn:
Prepress guy - doin' jobs one at a time
www.texasgraphics.com

born2print

If not, I saved a bunch when the Dell hardware went away ;)

Take me to your ladder.
I'll see your leader later.

David

ordered a new drive today.

our Kodak service contract does not cover parts and the Dell warranty expired in 2017, so no free drive.

41 bucks, free shipping, be here next week.

:banana: :banana:
Prepress guy - doin' jobs one at a time
www.texasgraphics.com

Joe

Quote from: david on July 16, 2021, 08:11:29 AM
ordered a new drive today.

our Kodak service contract does not cover parts and the Dell warranty expired in 2017, so no free drive.

41 bucks, free shipping, be here next week.

:banana: :banana:

Pray to the prepress Gods that the other one doesn't fail in the next week.  :o
Mac OS Monterey 12.4 | (retired)

The seven ages of man: spills, drills, thrills, bills, ills, pills and wills.

David

Prepress guy - doin' jobs one at a time
www.texasgraphics.com

Joe

Just turn it off until the new drive gets there next week. Problem solved. You are welcome.
Mac OS Monterey 12.4 | (retired)

The seven ages of man: spills, drills, thrills, bills, ills, pills and wills.

scottrsimons

Quote from: david on July 16, 2021, 08:11:29 AM
41 bucks, free shipping, be here next week.
I would have ordered 2, so I would have a spare for the next time it happens. Especially at that price! Then there wouldn't be any waiting or worrying about the second drive dying why you are waiting. The simple piece of mind goes a long way.
But of course you can always call back now, and order another one. Never know when you won't be able to get them anymore.
"Your superior intellect is no match for our puny weapons!" - Homer J. Simpson