ok, we've been having issues with our email.
Some outgoing emails either get sent to spam folders or don't get delivered.
For the most part, we are able to receive emails, until now. Now we don't get any emails since Host Gator "fixed" it.
Our ISP is Spectrum
email address come from Host Gator
named servers are with Network Solutions
and then we throw in the Google g-suite / workspace.
Who do you think would be the one to call to fix the outgoing/incoming mail issue?
did I mention this was a cluster?
Golden rocket pony to who comes up with a winnnah!
And,
any recommendations on how to get rid of this cluster and do it with someone else?
TIA
Not sure if this helps, but when something like that happens here it invariably turns out that corporate IT did something without asking or telling us. In fact, if it wasn't for our own IT... we would really have almost no problems at all.
So, do you have an IT contact / help desk / similar corporate team of buffoons that shoot themselves in the foot?
That would be my "one call"
... you know, like Sentinel 1 blocking/deleting the crucial software that runs on a certain PC because they don't know who Kodak is...
crap like that.
Functionality be damned! We have security commitments!
:ohno:
Quote from: born2print on April 21, 2021, 02:50:49 PM
So, do you have an IT contact
yeah, it's me
sad thing is I didn't do this, it was Host Gator/Network Solutions/Google
they all made changes to the setup
OMG....Hostgator and Network Solutions. :whip:
Assuming you are on shared hosting with about 400 other accounts it is very possible your IP is blacklisted on one or more spam lists because you and those other 400 accounts all have the same IP address so when one bad egg misbehaves all of the eggs are then rotten.
Go here and see if your IP/Domain is blacklisted. (I promise this link is not a rickroll :rotf: )
https://mxtoolbox.com/blacklists.aspx
Joe, everything comes back with green checks.
so no to the black list.
lucky me...
:rotf: Hostgator needs to be shot into the sun.
:facepalm:
It is really hard telling what is going on with those clowns.
(https://emojipedia-us.s3.dualstack.us-west-1.amazonaws.com/thumbs/320/whatsapp/160/clown-face_1f921.png)
host gator says it's network solutions, cause we use their named servers,
network solutions says it's google cause we have their MX records,
google says it's host gator...
thank you sir, can I have another?
:shoots_self: :drunk3: :hangme:
I'm pretty sure it isn't Network Solutions as all they are doing is being the registrar for your domain and from there the DNS servers at Network Solutions will be pointing to your Hostgator account. Then from there is sounds like the MX records created at Hostgator have been changed to point to Google's email servers. If those MX records are not correct it is a PITA. So my guess is the problem lies with the MX records in your Hostgator email section in cPanel.
yeah, been on the line with them since yesterday.
They broke it trying to fix it, then they broke it some more...
got them to correct the mx records again this morning, now we are getting a few emails, but not a flood like I was expecting.
we'll see
I hate this shit
:death:
Even if they do get it correct now, it could still take 24 hours or more for it to make its way all across the internet. So that all the major hubs have the new records correct so they will filter mail to the correct location. The web is exactly that, one massive spider web of computers constantly communicating. Some more regularly than others.
Quote from: david on April 22, 2021, 09:28:42 AM
yeah, been on the line with them since yesterday.
They broke it trying to fix it, then they broke it some more...
got them to correct the mx records again this morning, now we are getting a few emails, but not a flood like I was expecting.
we'll see
I hate this shit
:death:
You would be much better off never asking Hostgator to touch anything. Just do it yourself and you will be happier.
Quote from: Joe on April 22, 2021, 12:41:50 PM
Quote from: david on April 22, 2021, 09:28:42 AM
yeah, been on the line with them since yesterday.
They broke it trying to fix it, then they broke it some more...
got them to correct the mx records again this morning, now we are getting a few emails, but not a flood like I was expecting.
we'll see
I hate this shit
:death:
You would be much better off never asking Hostgator to touch anything. Just do it yourself and you will be happier.
yeah, as you get older, you learn valuable life lessons along the way
don't cross the street without looking both ways
don't stick your finger in the electrical outlet
don't let host gator fix you inter webs
pretty much sums it up
:old: :death:
Another one....
Don't install the first version of a new system upgrade or app.
(Wait until they get the bugs out in the .2 version.)
Aye, we call that being on the cutting edge... not the bleeding edge.
Quote from: Possum on April 22, 2021, 02:27:22 PM
Another one....
Don't install the first version of a new system upgrade or app.
(Wait until they get the bugs out in the .2 version.)
Well that is no fun. I'm having a blast right now with the newly installed Windows Server 2019, Prinergy 9, Preps 9, and Insite 9.2.
:facepalm:
Quote from: Joe on April 22, 2021, 02:45:18 PM
Well that is no fun. I'm having a blast right now with the newly installed Windows Server 2019, Prinergy 9, Preps 9, and Insite 9.2.
:facepalm:
Uh oh... I hear that is on our radar soon-ish and I am a little queezy seeing :ohno:
They promised a major speed boost with Prinergy. Not seeing it myself. Getting a message in Workshop that the update mechanism has failed you have to either restart workshop or manually refresh it to see new jobs or files come in.
VPS+ is a major disaster. Luckily we are still on Mojave and VPS+ won't run on it so we're still using the legacy version of VPS. I did install workshop on a Catalina Mac which can't run the legacy version. If you try to open all of your VPS fronts and back at the same time it loads all 8 separations, 4 from front and 4 from back, into the same viewing window so you are seeing a mess. You have to turn off the back CMYK to view the front. Then turn off the frontCMYK and turn the back CMYK on again to view the back. Or just open the front and then open the back. The regular VPS is almost identical in features to the legacy VBS. When you turn on the packaging mode though you have a LOT of extra features. We don't do packaging here so of no use to me.
Preps works. Looks as the same Preps 8 to me.
We've had some issues with Insite. Just had to restart the Insite server because Smart Review just died. More failed uploads than we had previously too. Seems like if customers have a slow connection Insite likes kill their uploads.
Windows Server 2019 looks exactly like Windows 10. I would swear it was just Windows 10 if I didn't know it was a server product. Fails when you try to do security updates. Kodak had to manually apply what was there last week.
And now throw my NAS woes into the mix and it is more fun than a barrel of monkeys around here. David is not the only one around here that is "Not an IT guy".
:puke:
So another painful downgrade with no real upside. Great. FW to the boss FWIW - thanks for the intel Joe 8)
Quote from: david on April 21, 2021, 03:37:23 PM
host gator says it's network solutions, cause we use their named servers,
network solutions says it's google cause we have their MX records,
google says it's host gator...
thank you sir, can I have another?
:shoots_self: :drunk3: :hangme:
Sounds like the IT version of Human Centipede
Hi Everyone,
My name is Michael Bialko and I'm the product manager for Prinergy. In reading this post and hearing your feedback I believe there is information you did not receive when upgrading to Prinergy 9.
So Prinergy 9 uses the latest Adobe APPE technology but a user needs to upgrade their JTP's in Prinergy UADM and turn on a setting in the render section of the process template to take advantage of the new technology. Prinergy 9 support Mac 10.15 and 11 Big Sur also. M1 Silicone support is coming soon too.
VPS+ is a multi year roll out for this product. We now support Front and Back like the legacy VPS in Prinergy 9.0.1 in beta as we speak. Windows performance upgrades are also happening. More improvements are happening as this was a total re-write of VPS. We also added a significant amount of new features. to VPS+ Big Sur is supported.
Preps 9 also support BigSur and contains performance improvements to make Preps faster.
We support Windows Server 2019 to give end users the security enhancements to keep you data safe.
Please email me and we can talk about all of these features and more to come.
Michael Bialko
michael.bialko@kodak.com
You don't need to be an IT guy. The bosses just need somebody to toss this stuff at with "make it work," and somebody to point the finger at when it doesn't work, usually the same person.
Quote from: michael.bialko on May 20, 2021, 12:58:12 PM
Hi Everyone,
My name is Michael Bialko and I'm the product manager for Prinergy. In reading this post and hearing your feedback I believe there is information you did not receive when upgrading to Prinergy 9.
So Prinergy 9 uses the latest Adobe APPE technology but a user needs to upgrade their JTP's in Prinergy UADM and turn on a setting in the render section of the process template to take advantage of the new technology. Prinergy 9 support Mac 10.15 and 11 Big Sur also. M1 Silicone support is coming soon too.
VPS+ is a multi year roll out for this product. We now support Front and Back like the legacy VPS in Prinergy 9.0.1 in beta as we speak. Windows performance upgrades are also happening. More improvements are happening as this was a total re-write of VPS. We also added a significant amount of new features. to VPS+ Big Sur is supported.
Preps 9 also support BigSur and contains performance improvements to make Preps faster.
We support Windows Server 2019 to give end users the security enhancements to keep you data safe.
Please email me and we can talk about all of these features and more to come.
Michael Bialko
michael.bialko@kodak.com
Hi Michael....obviously I don't have the version of VPS+ that shows the front/backs. But just comparing the view of the legacy VPS to the new VPS+ the rosette pattern of the VPS+ sticks out like a sore thumb? Why is that? See attached screen grabs.
Also as far as "a user needs to upgrade their JTP's in Prinergy UADM and turn on a setting in the render section of the process template"....the person that came in and did our install of Windows 2019 Server and Prinergy 9 he did convert the JTP's to 64 bit. Not sure about changing a setting in the render section of the PT. What is that setting called and what should it be since my JTP were upgraded?