In the last month we've had two jobs now "go bad". In both cases there is text that was originally there that is now not. In the first it is page numbers on three different pages. Text box is still there, but the text is now gone. It was originally there as the first round or two of proofs had them. Second was a postcard where a line of copy at the end of a paragraph as well as the return between paragraphs is gone. There is also two lines of text at the end of the "story" that are just gone.

Both files were previous versions and updated to CS6, but when I try to recreate the problem, it never happens again.

White overprint text on a colored box?

Text box selected to "nonprinting?"

Missing font ignored in RIP?

Any font errors in your "preflight" panel?

No Font errors. Black text in both files. Text is missing in our copy of the Indesign file but is in the original version the customer sent.

It's like at some point when saving the program hiccuped and deleted randomish copy. Odd thing is, at lest on the second job, it deleted full sentences. The first file there are three page numbers missing, 12, 14 & 16.

I would say it's operator error, but it would have to be to purposeful to be accidental. There just seems to be no way I could have accidentally deleted copy in this fashion without knowing.

Our working file on the left, customers original on the right.

any font substitutions?
does the text box have a text overset icon?
Is the text that is missing the same font as the text that is still there?
What version of Indesign was the original created in?

after viewing the attachment, was the missing text set with a fake italic or bold (ie, not using a bold font face, but using a regular font and fake bolding it)?

please repost screenshot with invisibles showing, that can tell a lot.

Quote from: Lammy on May 23, 2013, 07:35:45 AM...when I try to recreate the problem, it never happens again.

Guess until it happens again, showing Invisibles won't be an option.

The way Adobe changes the type engine from version to version frightens me, I'm sure they'll have it all straightened out once we're all in The Cloud™ however.

The file name is different. does that mean customer submitted new art and said, "it was the same text," (cough BS cough) or is it truly a situation where you opened the file, got one result, opened the file a second time and got a different result? In the second case, I'd have to agree and go with the faux italic/unloaded font issue. Turning on invisibles would be a good step.

Perhaps a sausage "accidentally," deleted the text, saved over the original and lied. Wouldn't be the first time...

I did have to change the fonts from what the client supplied. But after doing that, saving the file, reopening it, those screen shots are what you see. The other job where the page numbers were gone, no fonts were ever substituted. All fonts for both jobs are being loaded from the "Document fonts" folder in the job. I have the minimum required fonts loaded in my system. This is Indesign, as far as I know there is no way to do a faux anything with type. Either the face is loaded or not.

The files names are different because we open when the client gives us, then save a copy as a working file for us. This is so we can always go back to what was given us in case something just like this happens.

Screen shot showing invisibles, and one showing the fonts panel.

Are you only having issues with fonts from the Helvetica family disappearing?

Perhaps that's where your problems lie.

I know that on my machine, I never use the Helvetica fonts supplied by Apple.  I always change them to the OpenType versions (Helvetica LT Std).  That way, I avoid any issues with multiple versions of True Type and/or PostScript Helvetica that might be lurking around in some folder or other...

Cheers, John the Fontaholic

Disappearing page numbers were Gotham.

Sounds like a PEBCAC or i.d.10t error

I GOT IT!!!! Looks like it's a bug in Indesign CS6 when using the "Replace All" function for fonts. Attached are two screen shots. One is before replace ITC Franklin Gothic Demi (Green Headers), the other is after setting the font and clicking the "Change All" button in the Find Font Pallet.  The caveat seems to be it does not always do it. Not sure which stars have to align but out of 10 times doing the same thing it happened only once.