I am having a problem with my 5500 printer. We are using a HP Universal High Gloss paper. We are getting scratches on the paper when we run it through. Even if we don't print we are getting scratches that are not running the direction of the printheads so it's not the printheads. I suspect it's the rollers that are putting too much pressure on the paper. Anyone ever run into something like this? on this paper or other paper using an Designjet 5500? Thanks in advance!!!!