Quark 7.3 won't launch

Started by PR Treefrog, January 28, 2011, 06:21:52 PM

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PR Treefrog

January 28, 2011, 06:21:52 PM
No matter what I've tried my Quark won't launch anymore...  :wtf: (I don't like Quark at the best of times but now it's really giving me the shits!!)

Any suggestions? I'm on 10.5.8. :banghead: I've copied the crash report if that helps...

Process:         QuarkXPress [23567]
Path:            /Applications/QuarkXPress 7.3/QuarkXPress.app/Contents/MacOS/QuarkXPress
Identifier:      com.quark.QuarkXPress
Version:         7.3.0 (7.3.0)
Code Type:       X86 (Native)
Parent Process:  launchd [116]

Interval Since Last Report:          2762 sec
Crashes Since Last Report:           7
Per-App Interval Since Last Report:  64 sec
Per-App Crashes Since Last Report:   7

Date/Time:       2011-01-29 10:18:06.737 +1000
OS Version:      Mac OS X 10.5.8 (9L30)
Report Version:  6
Anonymous UUID:  F137B4A2-8C7D-4E85-94FE-BF96DF1DBBA6

Exception Type:  EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000006000000
Crashed Thread:  0

Thread 0 Crashed:
0   com.quark.QuarkXPress            0x009456e4 XF::XFontUtilMac::SwapResourceFOND(FamRec*, unsigned char, unsigned long) + 1070
1   com.quark.QuarkXPress            0x00946af1 XF::XFontUtilMac::GetFamilyFondResource(long, unsigned long&) + 367
2   com.quark.QuarkXPress            0x00946f53 XF::XFontManagerMacImp::ResetFonts() + 159
3   com.quark.QuarkXPress            0x0094763a XF::XFontManagerMacImp::Init() + 18
4   com.quark.QuarkXPress            0x0030661e QFontManager::InitializeQFontMgr() + 22
5   com.quark.QuarkXPress            0x000a84af FontManager::InitQFontManager() + 57
6   com.quark.QuarkXPress            0x0049aa9a initialize() + 8400
7   com.quark.QuarkXPress            0x0018a548 main + 144
8   com.quark.QuarkXPress            0x000025ce _start + 216
9   com.quark.QuarkXPress            0x000024f5 start + 41

Thread 0 crashed with X86 Thread State (32-bit):
  eax: 0x00008000  ebx: 0x00946993  ecx: 0x00000058  edx: 0x000000df
  edi: 0x0000002b  esi: 0x05fffffe  ebp: 0xbffff1d8  esp: 0xbffff160
   ss: 0x0000001f  efl: 0x00010286  eip: 0x009456e4   cs: 0x00000017
   ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
  cr2: 0x06000000

Binary Images:
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 0x338e000 -  0x339dfc7 +libXUnicode.XC.r.dylib ??? (???) /Applications/QuarkXPress 7.3/libXUnicode.XC.r.dylib
 0x33b5000 -  0x33c406f +libQXString.XC.r.dylib ??? (???) /Applications/QuarkXPress 7.3/libQXString.XC.r.dylib
 0x33db000 -  0x36b6fff +Xalan-c-xc ??? (???) /Library/Frameworks/Xalan-c-xc.framework/Versions/1.5/Xalan-c-xc
 0x3bf4000 -  0x3df3fe6 +Xerces-c-xc ??? (???) /Library/Frameworks/Xerces-c-xc.framework/Versions/2.1/Xerces-c-xc
 0x3f8c000 -  0x3fbcff7 +libTrueTypeToType1.XC.r.dylib ??? (???) <95a944b2467843098ea8445e17312026> /Applications/QuarkXPress 7.3/libTrueTypeToType1.XC.r.dylib
 0x43d9000 -  0x4576ffb +libOmniCore.XC.dylib ??? (???) <5a903d2e604140ec904e80d3c7209550> /Applications/QuarkXPress 7.3/libOmniCore.XC.dylib
 0x47ed000 -  0x510dfff +libicudata.dylib.32.0 ??? (???) /Applications/QuarkXPress 7.3/libicudata.dylib.32.0
 0x5110000 -  0x51cdfc3 +libicui18n.dylib.32.0 ??? (???) /Applications/QuarkXPress 7.3/libicui18n.dylib.32.0
 0x5262000 -  0x52f1fef +libicuuc.dylib.32.0 ??? (???) /Applications/QuarkXPress 7.3/libicuuc.dylib.32.0
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0xba300000 - 0xba301fff  libCyrillicConverter.dylib ??? (???) <374901b25e8f57052f4bf1505d069ff2> /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
0xba500000 - 0xba501ffb  libGreekConverter.dylib ??? (???) <3f97cb41828997a97f430e9c71636c44> /System/Library/CoreServices/Encodings/libGreekConverter.dylib
0xba900000 - 0xba916fff  libJapaneseConverter.dylib ??? (???) <b9aea83b1cd97f3230999ebfcbf63e7c> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21fe2  libKoreanConverter.dylib ??? (???) <bc0bb2eed0f4558f07bbaa812d79371b> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xbb500000 - 0xbb500fe3  libThaiConverter.dylib ??? (???) <69cd2de2a67c5224ac2ab373e47ee84b> /System/Library/CoreServices/Encodings/libThaiConverter.dylib
0xfffe8000 - 0xfffebfff  libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff0000 - 0xffff1780  libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib

Joe

#1
January 28, 2011, 06:31:23 PM
Did you by chance recently have your logic board replaced? (shot in the dark)
Mac OS Sonoma 14.2.1 (c) | (retired)

The seven ages of man: spills, drills, thrills, bills, ills, pills and wills.

gnubler

#2
January 28, 2011, 07:08:50 PM
Won't launch? Consider yourself lucky and just kick back the job, ask for a PDF.
Hicks • Cross • Carlin • Kinison • Parker • Stone •  Colbert • Hedberg • Stanhope • Burr

"As much as I'd like your guns I prefer your buns." - The G

Quote from: pspdfppdfx on December 06, 2012, 05:03:51 PM
So,  :drunk3: i send the job to the rip with live transparecy (v 1.7 or whatever) and it craps out with a memory error.

Member #14 • Size 5 • PH8 Unit 7 • Paranoid Misanthropic Doomsayer • Printing & Drinking Since 1998 • doomed ©2011 david

frailer

#3
January 28, 2011, 07:14:24 PM
Quote from: Joe on January 28, 2011, 06:31:23 PMDid you by chance recently have your logic board replaced? (shot in the dark)

You looking at this, Joe?

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Exception Type:  EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000006000000
Crashed Thread:  0

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Forgotten good guys: Dennis Ritchie, Burrell Smith, Bill Atkinson, Richard Stallman
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Now just an honorary member.

Joe

#4
January 28, 2011, 07:17:04 PM
Quote from: frailer on January 28, 2011, 07:14:24 PM
Quote from: Joe on January 28, 2011, 06:31:23 PMDid you by chance recently have your logic board replaced? (shot in the dark)

You looking at this, Joe?

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Exception Type:  EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000006000000
Crashed Thread:  0

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Not really. I checked the Quark forum and that is a known problem over there for those running Quark 7.x and have had their logic board replaced.
Mac OS Sonoma 14.2.1 (c) | (retired)

The seven ages of man: spills, drills, thrills, bills, ills, pills and wills.

PR Treefrog

#5
January 28, 2011, 07:23:22 PM
No, no logic board replaced... nothing has changed... One day it was working, the next it wasn't. No hardware or software changes.

Joe

#6
January 28, 2011, 07:56:10 PM
Quote from: PR Treefrog on January 28, 2011, 07:23:22 PMNo, no logic board replaced... nothing has changed... One day it was working, the next it wasn't. No hardware or software changes.

In that case, if you have a folder in your Quark Application folder named "Preferences", move it to the desktop. If you don't have it, create it and make sure the "P" is capitalized. Then open the "Users/~/Library/Preferences/Quark" folder and move the "QuarkXPress 7.0" folder inside of it to the desktop. Now try re-launching Quark again. If it helped, trash the folders you put on the desktop. If it didn't help, move those folders back to where they came from.
Mac OS Sonoma 14.2.1 (c) | (retired)

The seven ages of man: spills, drills, thrills, bills, ills, pills and wills.

PR Treefrog

#7
January 30, 2011, 04:27:36 PM
I'm afraid to say that didn't work Joe  :banghead:
Any other suggestions?

frailer

#8
January 30, 2011, 04:36:25 PM Last Edit: January 30, 2011, 04:50:21 PM by frailer
Hmmm...4PM Sunday over there, PR.    :sleepy:  :shovelsnow:

I notice your crash log says v7.3  Am I right in thinking there's an update here ?

Just thinking of possibilities, is all. But you may have a reason for not updating.   :undecided:  Have you run applejack?  Should I think of other straws, I'll take a clutch at them for you. They'll get bored, or frozen, and show up soon. 

...here's another straw to clutch at. There's mention of fonts on despatches from the front line, here:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Thread 0 Crashed:
0   com.quark.QuarkXPress            0x009456e4 XF::XFontUtilMac::SwapResourceFOND(FamRec*, unsigned char, unsigned long) + 1070
1   com.quark.QuarkXPress            0x00946af1 XF::XFontUtilMac::GetFamilyFondResource(long, unsigned long&) + 367
2   com.quark.QuarkXPress            0x00946f53 XF::XFontManagerMacImp::ResetFonts() + 159
3   com.quark.QuarkXPress            0x0094763a XF::XFontManagerMacImp::Init() + 18
4   com.quark.QuarkXPress            0x0030661e QFontManager::InitializeQFontMgr() + 22
5   com.quark.QuarkXPress            0x000a84af FontManager::InitQFontManager() + 57
6   com.quark.QuarkXPress            0x0049aa9a initialize() + 8400
7   com.quark.QuarkXPress            0x0018a548 main + 144
8   com.quark.QuarkXPress            0x000025ce _start + 216
9   com.quark.QuarkXPress            0x000024f5 start + 41

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

If you have Font Explorer, run all cleanup utilities, (involves 2 mandatory restarts). See if that helps. If you don't have FEX, the freebie is still available for download. Just yell, we'll point...
Or, if you have something like Cocktail, run all Cache cleaners, including fonts. Similar result...
Forgotten good guys: Dennis Ritchie, Burrell Smith, Bill Atkinson, Richard Stallman
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Now just an honorary member.

Joe

#9
January 30, 2011, 05:13:44 PM
Quote from: PR Treefrog on January 30, 2011, 04:27:36 PMI'm afraid to say that didn't work Joe  :banghead:
Any other suggestions?

In addition to frailer's suggestions, shut the Mac down. Start back up, after the bong, hld down the shift key so boot into safe mode. This clears out all kinds of junk and takes a long time to boot. Be patient, it will boot. Once it boots up shut down and then start the Mac back up. Try Quark again. If that doesn't work or if the things frailer suggested doesn't work it may be time for fresh re-install.
Mac OS Sonoma 14.2.1 (c) | (retired)

The seven ages of man: spills, drills, thrills, bills, ills, pills and wills.

frailer

#10
January 30, 2011, 05:29:45 PM
And not forgetting Joe's recent reminder, actually shut the Mac down. Wait a few minutes...for capacitors to discharge a bit, (I think)...then fire it back up.

Good luck.
Forgotten good guys: Dennis Ritchie, Burrell Smith, Bill Atkinson, Richard Stallman
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Now just an honorary member.
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