Problems printing from Acrobat 8 Professional on and Intel Mac

[clahnen]

We have been experiencing problems printing out of Acrobat 8 Professional to our Xinet Rip. I can print to our ORIS rip fine and to the laserwriter in the hall just fine, but When we print to a Xinet spooler the job acts like it will print and just vanishes into thin air. Has anyone heard of any problems with Acrobat 8 and an Intel Mac? We can print just fine using Acrobat 8 on a non Intel Mac so it seems like there is some connection between an Intel Mac + Acrobat 8 + Xinet.

[DigitalCrapShoveler]

Have you checked your print Queue? They had to go somewhere.

[clahnen]

I just opened the print Que and watched it as soon as I hit print and nothing shows up at all. No error message or nothing. If it would at least error out, I could see the log.

[DigitalCrapShoveler]

I don't know man, when I see problems like this, it seems more software than hardware. So you are saying the exact same file prints on Non-Intels? If the file prints to all these other peripherals, than maybe you have some settings out of whack. Have you tried a different version of Acrobat? Have you tried placing the PDF in say, InDesign and tried that? Let's try to eliminate all the possibilities before blaming the Intel, even though it very well could be the problem.

[clahnen]

I just tried, and I am able to place the PDF into Indesign and print that way. I don't have an older version of Acrobat on my MAC, but I can get one installed in a day or so. I know we have had this same problem on multiple Intel MAC's within our area, so it's not localized to one machine.

[ninjaPB_43]

what version of Acrobat 8 are you at..  are you up to date?

[ninjaPB_43]

different problem, though similar symptoms is why I ask..

http://www.acrobatusers.com/forums/aucbb/viewtopic.php?id=4506

"Acrobat 8.1 does not have full support for Mac OSX10.5. You'll need the update to Acrobat (8.1.2) for full support, which is currently due out in late January 2008."

[clahnen]

I'm running Acrobat 8.1.2 and Mac OS 10.5.2.

[DigitalCrapShoveler]

Joe, I think runs an Intel with Leopard. He would definitely be the guy to talk to... Joe?

[ninjaPB_43]

try to run the Acrobat, "Repair Acrobat Installation," under the Help menu..

[Joe]

Joe, I think runs an Intel with Leopard. He would definitely be the guy to talk to... Joe?

Yeah, I am running Leapard and Acrobat 8 and I don't have any problem printing from Acrobat 8 but I don't have a Xinet Rip. Have you checked with Xinet for an Intel based Leopard compatible driver. Although if it prints from InDesign you would not think that was it but I've seen stranger things than that in my day. The next thing I'd try is to delete that printer and then re-install it. If that doesn't work I think my next step would be to uninstall Acrobat and Re-install it. If you try all of that and none of it works let us know and we'll try to come up with something else.

[DigitalCrapShoveler]

Joe, I think runs an Intel with Leopard. He would definitely be the guy to talk to... Joe?

Yeah, I am running Leapard and Acrobat 8 and I don't have any problem printing from Acrobat 8 but I don't have a Xinet Rip. Have you checked with Xinet for an Intel based Leopard compatible driver. Although if it prints from InDesign you would not think that was it but I've seen stranger things than that in my day. The next thing I'd try is to delete that printer and then re-install it. If that doesn't work I think my next step would be to uninstall Acrobat and Re-install it. If you try all of that and none of it works let us know and we'll try to come up with something else.

Told ya!

[ninjaPB_43]

The next thing I'd try is to delete that printer and then re-install it.

I thought about mentioning that but he said it would print from Indesign..  but like you said, seen stranger things..   I think it boils down to either Xinet's Intel based driver(which like you said, print from Indesign), or Acrobat.  Think trashing the Acro 8 prefs might help?  What about running a fix permissions in disk utility?

[DigitalCrapShoveler]

It does sound like a driver issue.

[Joe]

The next thing I'd try is to delete that printer and then re-install it.

I thought about mentioning that but he said it would print from Indesign..  but like you said, seen stranger things..   I think it boils down to either Xinet's Intel based driver(which like you said, print from Indesign), or Acrobat.  Think trashing the Acro 8 prefs might help?  What about running a fix permissions in disk utility?

Can't hurt. (famous last words) :grin: