The scanning function stopped working on the Xerox 700. Anyone have this problem, if so what was the solution?
1. Xerox contract ran out on software to use it?
2. A jam (paper) in the system that is hiding.
3. it is broken call your tech.
Good luck and post if it is something simple.
As it turns out it wasn't a simple solution but I will post it anyway. Xerox techs tried reloading software then it stopped scanning 2 weeks later. Then they ended up replacing all of the fiery rip parts but the hard drive. Our district service manager was very responsive and helpful in getting the problem resolved asap! :cool:
Bet you had a big fat job that just had to go out on it that day, too. :cheesy:
I've had a Xerox 700 with a FreeFlow server for 2 months. I'm having two major problems with it. It gives me a lot of false color clicks. I am primarily printing from Microsoft Word documents. It counts all my grayscale photos as color, as well as other pages without artwork or photos...can't figure out what is triggering the color click. I think it is related to the FreeFlow server. Also, I'm experiencing lots of plate shift...about 1 out of every hundred pages is affected. A real problem when I'm printing 200 page cookbooks and I have to check every single page of output. Has anyone else experienced these problems? How often should you expect a plate shift on a machine like this?
Quote from: cookbooklady on August 25, 2010, 06:57:53 PMI've had a Xerox 700 with a FreeFlow server for 2 months. I'm having two major problems with it. It gives me a lot of false color clicks. I am primarily printing from Microsoft Word documents. It counts all my grayscale photos as color, as well as other pages without artwork or photos...can't figure out what is triggering the color click. I think it is related to the FreeFlow server. Also, I'm experiencing lots of plate shift...about 1 out of every hundred pages is affected. A real problem when I'm printing 200 page cookbooks and I have to check every single page of output. Has anyone else experienced these problems? How often should you expect a plate shift on a machine like this?
As far as the click charges I would guess it is because everything that comes out of Microsoft Word is RGB and the RIP is seeing it as color. A couple of things to try, 1) see if Microsoft Word will let you print as grayscale/black & white mode and/or 2) see if the RIP has an option to convert pages to grayscale/black & white before they hit the Xerox click charge.
No idea about the plate shift. How much are we talking about?
Oh...and welcome to the forum.
Make PDFs out of the Word docs and convert them to grayscale. I wouldn't print out of MS Word for all the nuts in the world.
Thanks for the reply! Actually, it doesn't seem to matter whether the file is converted to PDF or not. My cookbooks contain both color and grayscale pictures, so I can't do a general fix. The work-around is to send the document as grayscale and then make the color pages "exceptions" on the FreeFlow. A bunch of technicians are looking at the problem. I think I saw a blog somewhere that said there was a patch for the problem for the Fiery...but as far as I know, there is no solution yet for the FreeFlow. I don't think this problem is limited to Word documents. Just beware if you have the FreeFlow server...you may be paying for extra color clicks.
As far as the plate shift goes, it's pretty dramatic on the page...often the photo is broken into three distinct images...yellow,cyan and majenta. Very colorful...but not great look on Grandma in an heirloom cookbook! Is a problem like a plate shift related in any way to the server? Or is it a machine issue? Is there anyone out there with a Xerox 700 that has experienced this on a regular basis?
Does the 700 have "plates" or are you just using that term loosely? It's toner based, isn't it?
Def sounds like an engine problem, something mechanical in the machine itself.
Quote from: cookbooklady on August 25, 2010, 09:38:25 PMThanks for the reply! Actually, it doesn't seem to matter whether the file is converted to PDF or not. My cookbooks contain both color and grayscale pictures, so I can't do a general fix. The work-around is to send the document as grayscale and then make the color pages "exceptions" on the FreeFlow. A bunch of technicians are looking at the problem. I think I saw a blog somewhere that said there was a patch for the problem for the Fiery...but as far as I know, there is no solution yet for the FreeFlow. I don't think this problem is limited to Word documents. Just beware if you have the FreeFlow server...you may be paying for extra color clicks.
As far as the plate shift goes, it's pretty dramatic on the page...often the photo is broken into three distinct images...yellow,cyan and majenta. Very colorful...but not great look on Grandma in an heirloom cookbook! Is a problem like a plate shift related in any way to the server? Or is it a machine issue? Is there anyone out there with a Xerox 700 that has experienced this on a regular basis?
I would guess the shifting is the Xerox and not the RIP but I'm not familiar with either of those. Edited to add: Agree with gnubler here.
On the pages that you are getting a color charge that you shouldn't be...are the images and text on the pages all grayscale to start with? I agree with gnubler (yet again) though, don't print from Word because everything out of Word is RGB. Make a PDF and you can then convert the pages that need to be B & W with Acrobat Pro.
The joys of Xerox. I could make a list of all the "problems" we've had with ours, but I don't have 2 hours to type right now. (same reason I can never find the time to listen to one Phish song)
I just heard some explosions and screaming. Could be related to someone agreeing with me twice in a row - and announcing it publicly.
Quote from: gnubler on August 25, 2010, 10:02:09 PMThe joys of Xerox. I could make a list of all the "problems" we've had with ours, but I don't have 2 hours to type right now. (same reason I can never find the time to listen to one Phish song)
I just heard some explosions and screaming. Could be related to someone agreeing with me twice in a row - and announcing it publicly.
The beginning of the end?
Could be, especially with that post count. 12222..............222222222222222
Creepy, eh? It's been fun. You were always my fave admin.
See ya on the other side.
Ah, I didn't realize I could use Acrobat to change individual pages to grayscale. That would be certainly better than keying in 90 exceptions every time I send the job over to the FreeFlow. At least the changes would stick with the file. I was extremely careful in preparing the Word file...absolutely no color on the page...and the technician even prepared a color picture totally stripped of color in Photoshop and it came through as a color click. Why have I never had problems on my RICOH 3260's? I don't like to change my files to PDF because I think the quality of the photos goes down a notch...at least in some cases.
You are right about the color plate thing...the "press" is toner based and I don't know why they refer to it as a plate shift...maybe it just looks like the plate shift of a real press. I'm worried. Xerox was nice enough to swap printers last week, hoping to solve another issue. The plate shift is happening with the new replacement Xerox 700 too. That's why I'm hoping it is server-related... I think that is next to go!
Print Planet? :laugh:
Ohhhh...you mean the other Other Side. I'll bring my stash of nuts - what you got?
Quote from: cookbooklady on August 25, 2010, 10:47:18 PMAh, I didn't realize I could use Acrobat to change individual pages to grayscale. That would be certainly better than keying in 90 exceptions every time I send the job over to the FreeFlow. At least the changes would stick with the file. I was extremely careful in preparing the Word file...absolutely no color on the page...and the technician even prepared a color picture totally stripped of color in Photoshop and it came through as a color click. Why have I never had problems on my RICOH 3260's? I don't like to change my files to PDF because I think the quality of the photos goes down a notch...at least in some cases.
You are right about the color plate thing...the "press" is toner based and I don't know why they refer to it as a plate shift...maybe it just looks like the plate shift of a real press. I'm worried. Xerox was nice enough to swap printers last week, hoping to solve another issue. The plate shift is happening with the new replacement Xerox 700 too. That's why I'm hoping it is server-related... I think that is next to go!
I think the problem could be Word converting to RGB when you print from it. I'm no Word expert other than I know to avoid it at all costs if possible. If you have Acrobat 8 or 9 Pro check out the Print Production Tools. You change a whole page, the whole document, or a range of pages to grayscale. If you go the PDF route just make sure when you print from Acrobat you have color management turned off. Also you should see no degradation of images when making PDF's unless you are letting Distiller, or whatever app that is making the pdf, down sample the images. You should be able to create a PDF with the same quality of images that you started with. There should be zero degradation.
Quote from: gnubler on August 25, 2010, 10:48:27 PMPrint Planet? :laugh:
Ohhhh...you mean the other Other Side. I'll bring my stash of nuts - what you got?
Potatoes.
Quote from: cookbooklady on August 25, 2010, 10:47:18 PMI don't like to change my files to PDF because I think the quality of the photos goes down a notch...at least in some cases.
You've been taught some bad information. Welcome to B4print! We are here to help.
Quote from: cookbooklady on August 25, 2010, 10:47:18 PMI'm worried. Xerox was nice enough to swap printers last week, hoping to solve another issue. The plate shift is happening with the new replacement Xerox 700 too.
Huh. They're prepared to swap ours out also...after 3 1/2 years of chronic problems. Lease is ending soon and the big X is scrambling for bribes to keep us in their books. Too late! My worries will end when we take our Xerox out in the parking lot and introduce it to a sledgehammer.
Joe, thanks for the insight! I'll look into the way I make the PDF's. I use Acrobat 9 Standard right now. The difference in the PDF file output is very slight...not obvious unless you compare the pictures side by side...and even then, I notice it only on a few photos where there are very tiny details that appear a bit better on the original Word document. I'm sure my customers would never guess...but photo quality is really important in my cookbooks and I want it to be the best possible since these things will be handed down for generations. I wish I understood more about the PDF process...um...I'm going to have to look up what a distiller is. Thanks for pointing me in the right direction. Up to now, it hasn't been much of an issue because these books are usually printed in Microsoft Word and Ricoh printers are Word-friendly.
On the PDF note....I found that if I leave the files in Microsoft Word, the font color is not quite right on my cookbook covers. I often create frames around pictures with the same RGB numbers as the font on the page. The frames look right, but the font is more vivid and the color is off when I print on the Xerox 700. By converting the files to PDF, everything matches as it should. Question...is this problem related to the PS driver? I use Ricoh's proprietary version of a PCL driver (RPCS) when I print to my RICOH 3260's and the color match is not an issue. I wonder if a PCL driver for my Xerox might make a difference on the color match issue. (The Xerox came with a Post Script driver) I realize this is not relevant if I start converting everything to PDF's, but just wondering.
Distiller is the application bundled with Acrobat Pro for creating PDF's from postscript files. I assume Word is using something by Microsoft for making the PDF's. Somewhere there should be settings for making a high quality PDF from Word but I have no idea where.
The driver can make all the difference in the world. I would try the postscript driver over the PCL driver if at all possible and see if that helps. Even after making a PDF you will have to print it from Acrobat unless your RIP can take a PDF via hotfolder so the driver will matter if you make PDF's. Just remember when you print from Acrobat to click the "Advanced" button in the print dialog and make sure color handling is set as shown below.
We have a Xerox 700 and have had our issues with it such as tray alignment not working. One issue I have had is when printing a book, for some crazy reason it would start to gradually print the pages off the sheet. Have had almost every part replaced it seems and had software reinstalled. Add to that, we had shipping issues in the first year. Inks and other things were always in short supply or on back order for weeks.
Thanks for the help, Joe! When I print PDF files, it is always from Acrobat. I think I'll need to upgrade my Acrobat 9 Standard version. I could not find any option to designate some pages as color and others as grayscale. My advanced print setup screen did not look quite like yours...but it has a checkbox that says "let printer determine colors", and it is checked as the default. So if I were able to designate which pages to print as color vs. grayscale, I guess I'd uncheck that box.
I am not using the distiller feature of Acrobat 9...so not sure whether my pdf is getting dumbed down or not, and if it is, I'm not sure where it is happenening.
Syphon, I have had problems with tray alignment too... Seems the plastic tray guides don't always catch. I also had problems with little hatch marks all the way down the short edge of the 8 1/2 x 11 page. The other short side of the page was printed too close to the edge. Totally frustrating. The excuse from Xerox was that the trays were jostled in shipment.
The color photos that come off the machine are fantastic though...the 2400 dpi really makes a difference and that is why I'm willing to put up with some problems...for a while anyway!
Yeah I think you need Acrobat Pro to be able to change the pages to grayscale. It doesn't do it when printing. You actually convert the pages to grayscale in the document. It does have a print as grayscale feature but don't use it. It will screen 100% black text to about 86% and you will see the screen at output instead of the text being solid black.
Quote from: cookbooklady on August 26, 2010, 09:54:52 PMThe excuse from Xerox...
...is always blamed on the consumer (us). I roll my eyes when I hear the stories and finger pointing regarding faulty issues with the machine. On a corporate level, their service smells like pungent cow dung. The down & dirty service techs are pretty good. I enjoy hearing the inside dirt when I get two or more techs in the shop at one time.
Gnubler...have you had any problems with the color fading out during a run? That is the issue that made Xerox swap machines...their idea. The printer kept losing its toner levels...after pretty light use. Happened in the first week I got the printer and I couldn't believe it. The whole idea of getting the 700 was that it could print consistently over long runs. They were not able to fix the problem and at 7 weeks, they replaced the printer. I am hoping to keep this printer til I retire from cookbooking...might have to take early retirement.
Quote from: cookbooklady on August 26, 2010, 10:25:28 PM...might have to take early retirement.
We all have that dream. Realistically, it'll never happen.
I haven't had color fading as you mentioned. Actually my biggest problem right now is extreme saturation, especially with magenta. I usually end up making color adjustments at the RIP until it looks "good enough".
I've only been working with my current Xerox for about 3 months. I already know all of my region's service techs by name, where they live, their hobbies, whether or not they smoke, fave foods, etc. My shop has had the X in house since 2006 and it's been nonstop problems. Now with only a few months left on the lease they've been sending in various sales slime to "fix the glitch" thinking we'll buy a new machine and commit to another contract. Not gonna happen!
I had trouble with over saturation in the first week also. There are some color settings on the FreeFlow and lo and behold the "Saturated" option was checked. Not sure what option the technician chose to switch it to...but it seemed to solve the problem. I haven't really played with that part of the FreeFlow yet because I don't want to add any more variables into the mix...and for the moment I have my hands full checking each page of each cookbook for page shift. Eventually I'll learn the ins and outs of the Freeflow....once I'm sure we're keeping it! We're going to replace it temporarily with a Fiery to see if the color click problem goes away.
We just got the Xerox 700 and are running the Freeflow. It has been non stop problems since the day we got it. Just about three weeks and we have had tech after tech, application tech support and still no solutions to 99% of our problems. OH they fixed a the finisher door that the magnet had become loose causing the the door to register open sporadically and then crashing the printer. That is about it.
Here are list of problems. Curious to see if anyone else has had them.
1.Our new printer came with out of date rip software, drivers etc. Even the techs had a hard time getting Xerox to send us updated software.
2.Printer Driver gives us 6 tray options but we only have 5 actual trays. The bypass is listed at 5 but shows as 4 through the print dialog box.
3. Faint lines, scratches, indentations? On the end of paper on 11x17 100lb stock.(Just about everything has been replaced and looked at on this and still no solution) Keeps getting bounced from tech to tech.
4. When printing from Photoshop, image is not centered on page even though it shows centered through print dialog box?
5. Printing a linked eps block of solid color does not match the same color created in Illustrator as a vector square. Funny thing is, if I take the same illustrator file with linked eps and vector square, save the file as a Print ready PDF and then print, the color comes out better but still not exactly the same.
6. When we create a custom paper size on the rip, it does not show up with the dimensions on the local computer stations print dialog. It is listed as custom, but does not show dimension. Okay if you are only running one custom size, but we will not be.
Thanks ahead.
Quote from: mcfingers33 on October 11, 2010, 12:29:12 PM1.Our new printer came with out of date rip software, drivers etc. Even the techs had a hard time getting Xerox to send us updated software.
Ours is also outdated. Due to numerous issues we've had we've been offered a newer model engine and upgraded RIP...it's been 6 weeks now and it seems like they "forgot" again.
Quote from: mcfingers33 on October 11, 2010, 12:29:12 PM2.Printer Driver gives us 6 tray options but we only have 5 actual trays. The bypass is listed at 5 but shows as 4 through the print dialog box.
This has to do with the PPD. Do you have others you can load? Are they on Xerox's website? I'm using a Fiery PPD for my DocuSP RIP because the original PPD was lacking.
Quote from: mcfingers33 on October 11, 2010, 12:29:12 PM3. Faint lines, scratches, indentations? On the end of paper on 11x17 100lb stock.(Just about everything has been replaced and looked at on this and still no solution) Keeps getting bounced from tech to tech.
Bad drum? Though when I get the faint lines they are running across the sheet, landscape.
Quote from: mcfingers33 on October 11, 2010, 12:29:12 PM4. When printing from Photoshop, image is not centered on page even though it shows centered through print dialog box?
My Xerox is incapable of centering from any app. Printing duplex is always a treat and I usually do one pass at a time because side 2 always needs an image shift.
Quote from: mcfingers33 on October 11, 2010, 12:29:12 PM5. Printing a linked eps block of solid color does not match the same color created in Illustrator as a vector square. Funny thing is, if I take the same illustrator file with linked eps and vector square, save the file as a Print ready PDF and then print, the color comes out better but still not exactly the same.
Prolly has to do with color management settings from whichever app you are printing from.
Quote from: mcfingers33 on October 11, 2010, 12:29:12 PM6. When we create a custom paper size on the rip, it does not show up with the dimensions on the local computer stations print dialog. It is listed as custom, but does not show dimension. Okay if you are only running one custom size, but we will not be.
In which app? When I'm sending a custom page size from InDesign I choose Custom and usually have to manually enter the dimensions. If it's not letting you enter dimensions it's an issue with the driver/PPD.
Our lease with X ends in a few months and I've heard rumors that we're taking it out in the parking lot with a couple crowbars and a sledgehammer.
:offtopic:
J have more problems in my x700 with rip Creo.
-when the press is over remains of the ghost files. It seems that the machine is printing. You can not change the paper trays and print again.
- Optional HCS does not see what you're printing.
-While molds, the machine crashes and system stops. You need to restart the machine and rip
-When printing imposition, prints out the reverse of 90 °, re processing the files are straightened.
-blacks background do not print good. We must activate the system 740-043
-error connection to rip while printing
...and more
Xerox's response to the problems: the machine prints too.
why do not we open a internationally class action?
Sounds about as much fun as my Xerox. Bossman is entertaining the thought of buying out the lease because he's so sick of dealing with the lackadaisical service.
I've seen a lot of complaints about the 700 on another board. The 700 and 7002 seem to be the worst in terms of color shifting, etc. during a run. Ours hardly gets used at all. Once we got it, all the bus. card jobs we used to run got too expensive. Now ordering out full color cards is cheaper than running them on the Xerox. We would have been a lot better off with a 242.
Considering the fact that it's in a corner with absolutely no climate control, and it hardly gets used, which isn't good for it, the poor thing does pretty well. I actually feel sorry for it.
Quote from: Possum on November 25, 2010, 01:15:54 PMI've seen a lot of complaints about the 700 on another board. The 700 and 7002 seem to be the worst in terms of color shifting, etc. during a run. Ours hardly gets used at all. Once we got it, all the bus. card jobs we used to run got too expensive. Now ordering out full color cards is cheaper than running them on the Xerox. We would have been a lot better off with a 242.
Considering the fact that it's in a corner with absolutely no climate control, and it hardly gets used, which isn't good for it, the poor thing does pretty well. I actually feel sorry for it.
The Xerox 8000 has had the same issues (at least the one we had). Color shifting was the worse, and don't let me talk about registration haha.
The Canon ImagePress7000 is really one machine that has impressed me. Practically eliminated the use of the QMDI at the old shop I was at.