Checking UPC codes

[G_Town]

what type of file is embedded or linked in the .ai file?
eps or?

are the fonts outlined in the linked files?

do the bars in the linked files look clean and not jaggy?

.eps file with a generic icon, I assume that came out of barcode pro.

no

clean but not consistant with ours.

The other thing is when I open the eps the lines are paths that are stroked to create the thickness of the bar and not a rectangular path like the ones we produce.

[G_Town]

What exactly are they scanning? a B&W print of a printer? if so its probaly distorted.

We are scanning them here usually on a laser or a fuji final proof. Ours read A's theres read C-F.

Scanning with a stratix bar code scanner.

[Zimmy3]

Are they scanning the SAME proof that you are,or a print off a shitty printer?

[David]

sounds like someone has gone and messed the barcode up big time.
tell them to generate the code at the correct size and rotation and not, repeat not, open the file and stroke or change the bars or type.
If they do, they will assume liability, if and when the barcodes can't be read at the retail level.

[G_Town]

Are they scanning the SAME proof that you are,or a print off a shitty printer?

No it's We who are doing the scanning as we are the printer and there placed UPC codes are failing our QA scans that's the whole issue.

If we replace them with our generated codes they are fine (on press as well).

[Zimmy3]

The other thing is when I open the eps the lines are paths that are stroked to create the thickness of the bar and not a rectangular path like the ones we produce.

This sounds like a PDF thing,I recall PDFs doing this.