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#1
Kodak Systems / Prinergy 5.3 on VM (VirtualBox)
April 20, 2020, 11:06:06 PM
Hi Guys,
So initially I posted about my client having issues using the server with errors caused by the Database which we resolved by reverting the server to an older state (he didn't mind  the lose of data).

However, given that this software is the centre of his business, to be able to give him better support and minimise downtime. I decided to install a brand new instance for him.
New HDD (old ones remain as is) running Centos 8 with VirtualBox installed.

Installing Windows 2008 R2 using the WIM left by the vendor who did the setup for him initially. Going through the steps outlined in this forum (https://www.printroot.com/forum/f17/installation-prinergy-2220/) which it all went straight forward.

Until we needed to communicate with the achieve Platesetter, for the life of me I can't this thing to communicate to the server and I have tried ALOT of different things.

Setup -
Centos 8 - installed Natively
Virtual Box - Running WinServer 08R2 Kodak version
NIC - two NICs installed both pass through (bridge mode) Second NIC is the GMCE Master Connection with all the items disabled except for IPV4 (IP Config: 192.168.100.209/255.255.255.128) everything else left blank.

When starting the Prinergy Server it all works find and launching print console shows no activity to the platesetter.
Host config I'm unable to run as I dont have a service dongle (could this be?) I get a message when I reboot saying it doesn't have a config as it's newly installed...

The NIC has been setup with checksum disabled for IPV4 and UDP - Jumbo packet has been set to 9014 at both Guest OS and Host OS.

I've setup DHCP server to try and have the platesetter get an IP and it does... if I set reservation to .193 I get no pings back - every other IP does which is weird (I know I dont need DHCP server but I'm now desperate)

On top of all this I can barley FIND any guides/materials of sorts to help out... and thus im coming to you guys for help. Kodak refuse to work with him as he's out of support and calling a few 3rd party support don't seem to be interested given that he's a few major versions behind (btw his licence allows him to update to Ver. 6)

Please guys any help anyone can shed on this I'd really appreciate it. I can work with anyone offline and do a full post on what resolved the issue and hopefully help someone else like me out there.

Thanks in advanced.
#2
Kodak Systems / Prinergy 5.3
February 10, 2020, 09:34:12 PM
Hi Guys,
First time ever working with this Prinergy 5.3 and I have done research to understand the basics and how it all works (high level).

I have a client who's software has just "died" after some changes in the network (power surge) blew his modem and therefore no way for me to find what was setup to make this work... however upon further investigating and part of the software they all need "araxi" which is an Oracle designed DB.

That service refuses to start (stuck at "starting"), looking through the logs I was able to find this: (There are a few errors) but this one seems most related:

Quote(UTC 2/11/2020 5:54:41 AM) E 10Feb20 21:54:41.984 [964.5080] HW28653-03 ARAXI PJtpAgentD.main iDBIF_ThrowDBException.cpp(77): A database-related error occurred; [SERVERERROR] ORA-12170: TNS:Connect timeout occurred

Any help would really be appreciated as this client has been unable to use his machines for over 2 weeks now!
Thank you