We didnt renew ours after the first year, and I didnt have to call at all the 2nd year, so I dont think there's any way I could have justified the contract for that 2nd year..
I even had to set up the platesetter for a new size plate when we put in a new press, but worked it all out myself.. the only thing I think I miss is the preventive maintenance that the tech would come in and do, like greasing and checking lasers and such.. but by already saving that 2nd yr fee for a contract when and if something goes down, it'll just cost us that amount(probably end up being less than the contract)..
I guess it depends on how much you are or have currently needed to call them.. I only had to call once the 1st yr, hardly worth the price of the contract.
I even had to set up the platesetter for a new size plate when we put in a new press, but worked it all out myself.. the only thing I think I miss is the preventive maintenance that the tech would come in and do, like greasing and checking lasers and such.. but by already saving that 2nd yr fee for a contract when and if something goes down, it'll just cost us that amount(probably end up being less than the contract)..
I guess it depends on how much you are or have currently needed to call them.. I only had to call once the 1st yr, hardly worth the price of the contract.