do you put verbiage anywhere on your proof approval sheet regarding color drift or holding color over long runs?
I think that certain customers have too great of an expectation of holding a color over a long run, or when the job is reprinted and the color doesn't match exactly.
I'm thinking of putting that into the proof and having the customer sign off on it.
Quote from: Stiv on January 28, 2011, 09:10:57 AMdo you put verbiage anywhere on your proof approval sheet regarding color drift or holding color over long runs?
I think that certain customers have too great of an expectation of holding a color over a long run, or when the job is reprinted and the color doesn't match exactly.
I'm thinking of putting that into the proof and having the customer sign off on it.
Part of our TACOS document (Terms and Conditions of Sale) - boilerplate page that follows all Proof and Spec approvals....though nobody looks at it...
11. Color Proofing - Because of differences in equipment, paper, inks and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and the completed job is to be expected. When a variation of this kind occurs, it will be considered acceptable performance.
Quote from: Stiv on January 28, 2011, 09:10:57 AMdo you put verbiage anywhere on your proof approval sheet regarding color drift or holding color over long runs?
I think that certain customers have too great of an expectation of holding a color over a long run, or when the job is reprinted and the color doesn't match exactly.
I'm thinking of putting that into the proof and having the customer sign off on it.
Nope. If the customer bitches, or returns some with color variation (even minute variations), we'll send the Sales Puke out to settle them down, credit their account, depending on how big the customer is.
We've had customers send back 5 or 10 samples out of a 100,000 carton run, demanding their account be credited for those cartons...OK, here's 37 cents off your bill. :wtf:
beck
I'd really think long and hard about adding language that could feed a fire, make excuses etc. It could open a can of worms.
Quote from: mwc on January 28, 2011, 10:15:02 AMPart of our TACOS document...
Mmmmm. Tacos! :banana:
Here's ours:
All the verbage and forms in the world still don't mean anything. There will always be customers that expect something for nothing and the bossmen keep kissing their... :kissass:
True that
Another reason why I hate this country's society. The whole "customer is always right" BS. What I'd love to see are more customers getting permanently fired for the cheap-ass bullshit and possibly even punched in the face (if needed).
Quote from: gnubler on January 28, 2011, 11:03:25 AMAll the verbage and forms in the world still don't mean anything. There will always be customers that expect something for nothing and the bossmen keep kissing their... :kissass:
AMEN, Sister!
Quote from: beck on January 28, 2011, 11:08:47 AMQuote from: gnubler on January 28, 2011, 11:03:25 AMAll the verbage and forms in the world still don't mean anything. There will always be customers that expect something for nothing and the bossmen keep kissing their... :kissass:
AMEN, Sister!
Like the laws of the land, it's just crap that someone wrote on a piece of paper. In the end only one thing talks: MONEY.
Quote from: gnubler on January 28, 2011, 11:06:06 AMAnother reason why I hate this country's society. The whole "customer is always right" BS. What I'd love to see are more customers getting permanently fired for the cheap-ass bullshit and possibly even punched in the face (if needed).
There is some corporate bigwig that wrote a big article on that and the fallacies of the "customer is always right" policy. One of my sayings when someone throws that up is "Bullshit, OUR customers are NEVER right!"
Quote from: Joe on January 28, 2011, 11:37:45 AMQuote from: gnubler on January 28, 2011, 11:06:06 AMAnother reason why I hate this country's society. The whole "customer is always right" BS. What I'd love to see are more customers getting permanently fired for the cheap-ass bullshit and possibly even punched in the face (if needed).
There is some corporate bigwig that wrote a big article on that and the fallacies of the "customer is always right" policy. One of my sayings when someone throws that up is "Bullshit, OUR customers are NEVER right!"
It's ridiculous. Another reason this is a nation of pussies. I've traveled to other cultures/countries and have definitely experienced the "get the fcuk out of here" feeling from businesses when I complain about something (so I tend to keep my mouth shut)
Quote from: gnubler on January 28, 2011, 11:46:19 AMQuote from: Joe on January 28, 2011, 11:37:45 AMQuote from: gnubler on January 28, 2011, 11:06:06 AMAnother reason why I hate this country's society. The whole "customer is always right" BS. What I'd love to see are more customers getting permanently fired for the cheap-ass bullshit and possibly even punched in the face (if needed).
There is some corporate bigwig that wrote a big article on that and the fallacies of the "customer is always right" policy. One of my sayings when someone throws that up is "Bullshit, OUR customers are NEVER right!"
It's ridiculous. Another reason this is a nation of pussies. I've traveled to other cultures/countries and have definitely experienced the "get the fcuk out of here" feeling from businesses when I complain about something (so I tend to keep my mouth shut)
You could say we've become a nation of whores. We are bought and sold. I will say there are two industries where customer service takes a back seat or where a CSR is told to be rude to the client and that is Banking and insurance. The both of them can kiss my Italian, Irish, Greek, English, Scottish, American Indian ass. :kissass:
I've always found collections agents to be quite pleasant.
You sound multi-cultural, sir! I'm just native, of the motherland.
Not all collections. Health insurance just plain out ripping people off. Wells Fargo are pathetic schumbag thieves who took welfare from the American taxpayer and are now putting the big squeeze on millions of Americans in ways most people would be shocked if they knew exactly what they are doing at the behest of foreign investors.