Password is all setup with no issues and was during the setup of Prinergy Server (ARAXI user was created by the wizard and password was set as ARAXI as well) This was working fine a week ago.

Anything else to try before we go down the route of re-installing again...

Hi Joe,
Any ideas on my last reply please?

Thank you

In the time I put in my last response.. I now can't even start the server anymore...

getting this error:

E 23May20 15:05:26.765-GMT+11 [4440.1992] BLW2K8 ARAXI PChangeJobShare DBIF_DBConnection.cpp(102): Hung connection detected, exiting process

Any ideas?
Also thank you so much for your help so far!!!

Ok - we have made a lot of progress over the last couple of weeks.

I'm now to the point where the server starts with no problems and it even detects the Platesetter...

However, when I launch "Print Console" ver 4.44 - it says initialising and the messasge shows "the device is attempting to connect to the licence server. Please wait."

However this will eventually time out and say that it couldn't contact the licence server. I'm so close! any ideas?

Yes Ethernet on both ends
This cable worked previously and I've checked and can confirm its a crossover eth cable.

Ok here goes;

Server NIC 1 <> Router (Ethernet)
Server NIC 2 <> PlateSetter (Ethernet)

PC/Server has Centos installed which within I've installed Windows running VirtualBox

I think I may have confused you when I said GMCE... There is a Ethernet Cable that comes out of the Platesetter and plugs directly into the Network Card of the server as described earlier.
In one of the guides I found it said to name that LAN connection to GMCE Master Connection hence why I called it that earlier.

Hopefully this clarifies it. haha

I'm not sure what the recommended setup is... this is how it was setup previously.
If you are saying I can use router/switch then I can try that as well.

As for the network cards, they are both on the server:
gmce - that plugs directly into the platesetter - No config on Centos and on VirtualBox it's passing it through as a NIC
Primary is plugged into an ISP network for Internet on Centos and also on Guest OS (both passing through, thus they get dhcp LAN addresses from the ISP router)

Therefore the platesetter and Server are on the same subnet.

Thank you for providing those documents. Though they do shed some light and some further things to try out.

Would you happen to have anything relating to the GMCE Master Connection and best way to have the platesetter plugged into the network (either it be directly attached to the server or via a network switch)?
Or a document outlining new installs from start to finish - that would be helpful too

Keep in mind I'm still learning about this system and quickly finding out how finicky it is!

Worst case scenario I re-install Windows Server 2008 R2 back natively and go from there

All good questions and to give you some context here is a short version of the story:

Owner of the printing company has had his install for over 10+ years and suddenly database has issues starting and the whole thing comes down.
The client has made the mistake of NOT renewing his support with Kodak and thus when asked for help/support it was refused.

Then I came into the picture as their adhoc Tech guy.

Centos: it's very stable platform and known to be compatible with most Dell Server hardware
VirtualBox: Best free option on the market right now and the ability to passthrough a lot of devices directly into the guest. i.e USB dongle

I should have outlined as well, their previous Native installed Windows 2008 R2 is having the exact same issue! and thus right now I'm stuck for options on what to look at.

Hopefully this gives you a clearer picture.

192.168.100.209 255.255.255.128 - gmce
10.1.1.15 255.255.255.254 - primary NIC

Yes it does, was setup during the installation process.

I can start the server no issues with all the modules and applications but it can't see the platesetter at all... Looking at the firmware folder the. ini file shows what up the pc has to be 192.168.100.209 255.255.255.128... Is any of this sound right to you?

Does the platesetter need a dhcp assigned iP?

Platesetter and Server are plugged in directly to each other. Server has 3 NICs:
1- Network (10.1.1.0/24)
2- GMCE Master Connection directly into the platesetter
3- Disabled in Centos

Centos Firewall is turned off and Guest Server 08R2.

When I launch Printer Console, the platesetter is never detected.
Does the platesetter have a static IP or does it look for DHCP?
At one stage I was able to get it to show an IP when I installed a DHCP role on the server but even then Print Console couldn't pick up the platesetter...

Hi Guys,
So initially I posted about my client having issues using the server with errors caused by the Database which we resolved by reverting the server to an older state (he didn't mind  the lose of data).

However, given that this software is the centre of his business, to be able to give him better support and minimise downtime. I decided to install a brand new instance for him.
New HDD (old ones remain as is) running Centos 8 with VirtualBox installed.

Installing Windows 2008 R2 using the WIM left by the vendor who did the setup for him initially. Going through the steps outlined in this forum (https://www.printroot.com/forum/f17/installation-prinergy-2220/) which it all went straight forward.

Until we needed to communicate with the achieve Platesetter, for the life of me I can't this thing to communicate to the server and I have tried ALOT of different things.

Setup -
Centos 8 - installed Natively
Virtual Box - Running WinServer 08R2 Kodak version
NIC - two NICs installed both pass through (bridge mode) Second NIC is the GMCE Master Connection with all the items disabled except for IPV4 (IP Config: 192.168.100.209/255.255.255.128) everything else left blank.

When starting the Prinergy Server it all works find and launching print console shows no activity to the platesetter.
Host config I'm unable to run as I dont have a service dongle (could this be?) I get a message when I reboot saying it doesn't have a config as it's newly installed...

The NIC has been setup with checksum disabled for IPV4 and UDP - Jumbo packet has been set to 9014 at both Guest OS and Host OS.

I've setup DHCP server to try and have the platesetter get an IP and it does... if I set reservation to .193 I get no pings back - every other IP does which is weird (I know I dont need DHCP server but I'm now desperate)

On top of all this I can barley FIND any guides/materials of sorts to help out... and thus im coming to you guys for help. Kodak refuse to work with him as he's out of support and calling a few 3rd party support don't seem to be interested given that he's a few major versions behind (btw his licence allows him to update to Ver. 6)

Please guys any help anyone can shed on this I'd really appreciate it. I can work with anyone offline and do a full post on what resolved the issue and hopefully help someone else like me out there.

Thanks in advanced.

I hate to leave forums without end results. For this case we ended up restoring the server to using a backup that we had in play. This resolved the issue.
However we are now trying to move the server to VM.

Thanks for all your help! We can have this closed out.