9.5.3

DigiCorn · January 29, 2013, 01:48:24 PM

I updated my Acro on Mac to 9.5.3 last week. Since then, I have had multiple files get stuck in the RIP with no explanation, and PSP crashes all the time. This is even true in Acro X, which was not updated.

Am I just going through a really bad patch of .pdf files from multiple people, or did the update hose me?

David · January 29, 2013, 01:55:47 PM

you got both on one mac?
what OS?

t-pat · January 29, 2013, 02:25:40 PM

Quote from: david on January 29, 2013, 01:55:47 PMyou got both on one mac?
what OS?

I do too, 10.6.8

Farabomb · January 29, 2013, 02:36:37 PM

Same here and no issues.

gnubler · January 29, 2013, 02:38:14 PM

I'm running 9.5.2 and have been ignoring the update requests for the past few days.

David · January 29, 2013, 02:40:17 PM

I have 8, 9 and 10 all on one Mac, fully updated, no issues or crashing

DigiCorn · January 29, 2013, 02:41:58 PM

yeah - both 9 and 10 on one Mac. 10.6.8 like t-pat.

Rampage has been giving me fits with not RIPping stuff and being non-specific as to why. Looks like it might have something to do with font handling, but I outlined the files and still no good. I then .ps'd the files and redistilled and no good either. Then I tried opening in Illy and re-saving as a .pdf and no good.

These files are two-color (2 Pantones); a letterhead and three envelopes with a few lines of type and a vector logo. Nothing fancy. Barely even a trap in one spot.

Had it do this to other customer supplied .pdfs also - different customers. Eventually got the other ones to RIP by re-distilling the .pdfs, but the letterhead and envelopes won't go at all.

Just been the last couple of days.

gnubler · January 29, 2013, 02:43:43 PM

Quote from: DigiCorn on January 29, 2013, 02:41:58 PMThen I tried opening in Illy and re-saving as a .pdf and no good.

Uh oh! You bet your bottom that's no good!

DigiCorn · January 29, 2013, 02:56:59 PM

Shit.

If I look at the Rampage unit during the erroring stage, it says something about eps to ps.

Just saved the file as a .ps and redistilled as Acro 5 compatible. That works.

Dropped the .pdf into ID and exported as .eps. That works too.

There's definitely a problem with "new" .pdfs.

[edit] Also opened the pdfs in Illy and saved as .eps - those RIP just fine too. But they won't RIP as .pdfs from Acro 9 or 10.

David · January 29, 2013, 03:04:19 PM

sounds like you need to be using pdf 1.3, which is the closest thing to an .eps file

DigiCorn · January 29, 2013, 03:44:27 PM

I had been using 1.7 with no issues.

gnubler · January 29, 2013, 03:56:28 PM

So it's the same but different? Just like exact repeats with changes.

David · January 29, 2013, 04:05:00 PM

well, if an eps works, (which is an "encapsulated postscript" file which doesn't support transparency), I would assume that you would be using a pdf of the same "flavor".
So, if you were using 1.7, what happened to make it not work?

Did you push any buttons before you "didn't do anything? :laugh:

Joe · January 29, 2013, 04:07:32 PM

No machines running Acro 9 here but we keep X updated. No new issues with latest updates here.

DigiCorn · January 30, 2013, 11:14:55 AM

Quote from: david on January 29, 2013, 04:05:00 PMwhat happened to make it not work?

I applied an update late last week.

I started saving stuff down to 1.4, 1.5 and 1.6 and it all works fine. It's only 1.7 that doesn't work. I'm thinking about uninstalling Acrobat 9 and X and reinstalling them. But that's a bitch because then I have to deactivate and then reinstall PSP, FP and PDFLib Blocks. And then I have to redo (or make backups of) my preferences.

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9.5.3