Enfocus announces PitStop 2017 (https://www.enfocus.com/en/news/enfocus-announces-pitstop-2017-the-most-powerful-and-technically-advanced-pdf-preflight-and)The most powerful and technically advanced PDF preflight and correction solution available on the market todayInteresting excerpt:
QuoteThe name change to PitStop 2017 signals a move to an annual release cycle and introduces changes to the upgrade, pricing and support policies.
Customers under maintenance will automatically receive the new PitStop 2017 license upon release.
Customers buying a new PitStop 13 license from now until the release of PitStop 2017, will automatically also receive a license for PitStop 2017 that they can use when it is available.
For PitStop 13 users without a maintenance contract, the most cost effective way to upgrade to PitStop 2017 is by taking out an annual maintenance contract now. This offer is only available until the release of PitStop 2017.
Customers on older versions also have the opportunity to take out a maintenance contract prior to release, but they must upgrade to the current PitStop 13 version first to be able to do so.
Purchasing a maintenance contract is the most cost effective way to automatically receive major PitStop upgrade versions. From the day PitStop 2017 is released, only maintenance contract customers and customers who obtained PitStop licenses through subscription may contact Enfocus directly for priority support through the Enfocus support portal. Priority support includes a response within 1 business day.
Customers without a maintenance contract can only look for answers to their questions by consulting the "Known issues and solutions" webpage, found on the Enfocus website, or seek help from fellow users on the Enfocus community forum.
We are on 12_U3. Better get my arse into gear and catch up to 13, so we're in the starting blocks.
I hope I don't have to dissect this Annual Licence $$ vs. a purchase. It seems implicit in that that a purchase is an option, though they don't say so.
A cost comparison would be nice... approximate costs/frequency of major upgrade purchases vs. ALs. Some reassurance that ALs may be a bit less expensive than awaiting purchases. (fly fishing here.... :D )
Having said that, how do you explain to people who don't use it that it'ds pretty much the best bang-for-buck such software around.
Thanks for posting, Joe.
Yes you can buy it without the maintenance contract. (Customers without a maintenance contract can only look for answers to their questions by consulting the "Known issues and solutions" webpage, found on the Enfocus website, or seek help from fellow users on the Enfocus community forum.)
Frequency of major upgrades is expected to be yearly. (The name change to PitStop 2017 signals a move to an annual release cycle)
If indeed it is a yearly cycle I expect they are going to make the yearly upgrade to the new version more expensive if you are without the maintenance contract than what the yearly maintenance contract would run you. At least that is what I take from that news release.
QuoteHaving said that, how do you explain to people who don't use it that it's pretty much the best bang-for-buck such software around?
Do without it for awhile and show them what you can no longer fix.
Yes, surely a carrot on a stick, as, admin-wise, Yearly Maint. is much easier for them.
Would love to know from ABC as to what sort of %age differential.... only for me selling it to the bosses/bean counters.
I'll get pricing and post it so you know the options.
If you are on 12u3, It will be cheaper to upgrade to the current version and take a maintenance contract now, than wait until after the release.
Same for version 13 users. If they take a maintenance contract now they get PitStop 2017 when it's released automatically.
If they wait until after the version is released, they are looking at an upgrade which will be more expensive, with maintenance as an option on top of the upgrade.
Thanks abc. What is the rough time frame before the door slams?
there is no pitstop here and while we use DC and can do many pitstop-like things without it, i miss it and want it... but it doesn't look like they want to spend the money to get it.
Heh Frailer
It's around mid-April.
Thanks abc... shall get onto it next week. Weekend looms...
Quote from: DigiCorn on March 09, 2017, 05:30:04 PMthere is no pitstop here and while we use DC and can do many pitstop-like things without it, i miss it and want it... but it doesn't look like they want to spend the money to get it.
Keriste, it pays for itself weekly; conservative estimate. But you knew that... :shrug: But they don't, and of course won't be convinced of it. :shrug:
.... got in here, (Monday morn). Upper-end customer who has a d/bag doing the dezinging, supplies a classy invitation with 2 named versions of (the same) Spot silver (foil). And a rogue custom Spot.
I know I could have fixed them in XMF, though it's not always the case, but fixing shit like this is like breathing.
Otherwise it's KIB. Wow, do you get 'the look' if *that's* ever suggested.
.... mocked up proof ready for Rep before 9AM.
So how do you add a maintenance contract. I have one version 13 license on subscription, and 3 version 13 on permanent license.
Logging into my account I don't see a way to change the permanent to the subscription.
My guess is to contact your reseller.
Quote from: abc on March 09, 2017, 06:15:37 AMI'll get pricing and post it so you know the options.
Any info out there you can share? Like to get it in front of The Man. Thanks!
Quote from: pabney on March 14, 2017, 08:33:57 AMSo how do you add a maintenance contract. I have one version 13 license on subscription, and 3 version 13 on permanent license.
Logging into my account I don't see a way to change the permanent to the subscription.
You can't convert a permanent to a subscription, to be honest you don't need to.
You can get a maintenance contract for your Perpetual PitStop 13, but you'll need to contact your Enfocus reseller to do so.
If you don't have one let me know and I can get someone to contact you.
Quote from: Slappy on March 14, 2017, 10:40:54 AMQuote from: abc on March 09, 2017, 06:15:37 AMI'll get pricing and post it so you know the options.
Any info out there you can share? Like to get it in front of The Man. Thanks!
Sorry guys, been out of the office in the UK on a family matter, I'll be back in the office tomorrow so will post the upgrade pricing tomorrow.
Since I bought them online through the Enfocus site, I would assume that Enfocus would be my reseller. Should I just put a support ticket in to get the maintenance contract added?
Time is getting short to get these maintenance contracts before the April release of the new version. Still waiting to hear back from Matt about it. I'm sure since I haven't heard from him is because he doesn't have the info yet either.
HI guys
Here's the pricing prior to release, if any of you need someone to contact you please let me know, and I will make it happen.
Maintenance and support contract for existing PitStop 13 customers up until release (includes 2017 version) = $186
PitStop Pro Software upgrade to 13 from 12 - NO UPGRADES, NO SUPPORT = $229
PitStop Pro Software upgrade to 13 from 12 + maintenance and support (includes 2017 version) = $286
PitStop Pro Software upgrade to 13 from 11 + maintenance and support (includes 2017 version) = $396
PitStop Pro Software upgrade to 13 from 11 - NO UPGRADES, NO SUPPORT = $339
Andrew, doesn't the support contract have a monthly or yearly fee in addition to the $186.00 per user initial price?
Hi Joe.
No, if you have a current version 13, and you want to add a one year maintenance and support including upgrades (2017 version), that's it $186.
After the release you would have to buy the upgrade, and maintenance would be optional.
If compare to the upgrade for 12 to 13, that's a good price comparison.
OK I thought the maintenance plan was the same as the subscription. So what happens at the end of that one year? You just pay for another year of the maintenance plan. If so I assume the price would be in that $186 per user neighborhood?
Also if we did want to move to the subscription plan...does that monthly/yearly fee also cover as a support agreement or do you have to get that separately along with the monthly/yearly subscription?
At the end of the year, you can then renew your maintenance and get the 2018 release etc.
that would be around the same price.
Subscription is a lot more per year, plus if you stop paying you can't use it anymore. With the Perpetual license/maintenance you get the license, so if you decide not to renew, then you can still use that version.
There is no official upgrade/downgrade from perpetual to subscription or the other way.
OK. Thanks for that info.
Quote from: abc on March 16, 2017, 05:59:23 AMHI guys
Here's the pricing prior to release, if any of you need someone to contact you please let me know, and I will make it happen.
Maintenance and support contract for existing PitStop 13 customers up until release (includes 2017 version) = $186
PitStop Pro Software upgrade to 13 from 12 - NO UPGRADES, NO SUPPORT = $229
PitStop Pro Software upgrade to 13 from 12 + maintenance and support (includes 2017 version) = $286
PitStop Pro Software upgrade to 13 from 11 + maintenance and support (includes 2017 version) = $396
PitStop Pro Software upgrade to 13 from 11 - NO UPGRADES, NO SUPPORT = $339
One more question...the cost of the maintenance contract for ver. 13 is $186.00 which also gives us ver. 2017. What is the cost to upgrade from ver. 13 to ver. 2017 without a maintenance and support upgrade?
Also when you say "NO UPGRADES, NO SUPPORT" does the "NO UPGRADES" part mean major version upgrades or no upgrades at all...say from ver. 2017 to ver. 2017 update 1 etc...?
I would be interested in the upgrade price as well!
Quote from: Tracy on March 16, 2017, 12:13:42 PMI would be interested in the upgrade price as well!
Just got off the phone with Matt and while he doesn't know the exact price of the upgrade he believes it is about 20% higher than the cost of getting the SMA (Support and Maintenance Agreement).
Hi Joe
PitStop 13 to PitStop 2017 would $229, that would be available after the release.
But does not include support or upgrades.
No upgrades means you would get update 1, but that update will be a bug fix version only.
If you need an upgrade or maintenance agreement, let me know.
Quote from: mattbeals on March 16, 2017, 02:28:37 PMIf you need an upgrade or maintenance agreement, let me know.
Just waiting on the OK from up above Matt. Hopefully early next week at the latest. We will definitely be doing the maintenance agreement. Not the upgrade. I just had to have confirmation that the upgrade is more expensive than the SMA. Bean counters had inquiring minds.
I'm told that we purchased our licenses (3 total) directly from Enfocus, one of them is a standalone license for some reason. Do we go back to Enfocus to talk updates, or should we throw in with a reseller at this point?
@Slappy I would go through a reseller, especially if you want to take the maintenance option.
Gotcha. Are there specific benefits to that route? Just anticipating the "Well, we never did that BEFORE!" response.
No difference to be honest.
One difference I guess is that with a reseller you can actually call them, Enfocus support is via email.
Pricing and info if anyone needs it.
https://www.enfocus.com/en
ABC could you elaborate on the Ink Density Management I saw on the list?
I don't think it was Ink Density I think it was Ink Coverage-Nevermind :laugh:
Another question tho, I may only want to update to 2017 without the maintenance
How will that work out?
If anyone else knows, let me know
Thanks!
Hi Tracy
Just wait until after the release and then buy an upgrade, then you can buy just the upgrade.
Which version are you on currently?
If it's 13, it will cost you more to do that, than taking maintenance now before the release, if you take maintenance you get the upgrade and support as well.
$186 maintenance vs $229 upgrade.
That's the message I am trying to get across to everyone, I want everyone to be able to make an informed decision.
This might help. https://www.enfocus.com/en/pitstop-2017#prereleasepricing
The ink coverage check is what's changed, it used to be based on all separations in the file, now with restrictions you can chose which ones, so for instance you could chose to ignore varnishes, or white.
I just want to add that if you choose to just do the upgrade and then skip a version or two without upgrading, that when you do decide to do the next upgrade, I think it will cost more to do that than if you had kept the maintenance going yearly. Plus using the maintenance agreement you would not have to skip any versions. Plus you be entitled to support if you need it. I'm not really seeing a downside to the maintenance agreement.
The only downside I've seen is when you are running an old OSX version and can't use the latest update. :undecided:
Which OSX are you on?
10.6.8
Since we run preps 5, we're stuck. :(
That's the problem with Apple, a new OS every year. It's just not practical to commit to support for all of them, because they all need to be tested by our QA department.
Of course there will be another new one again in the fall!
I'm on 13 so the maintenance is cheaper and yearly
ABC, I totally understand and yes, I blame Apple too. ;D
Quote from: Farabomb on March 23, 2017, 01:05:16 PMABC, I totally understand and yes, I blame Apple too. ;D
Apple doesn't care. :tongue:
:lmao:
Quote from: Farabomb on March 23, 2017, 12:17:05 PM10.6.8
Since we run preps 5, we're stuck. :(
Similar situation here. Hoping for a resolution in coming months. Waiting for Godot, TBH...
Oh, and just emailed the reseller ABC told me about; got straight back... WIP already.
If any Australian users are looking for a local reseller, just send me a message.
Oh where oh where are my license keys. Would really like to trying using the new software... >:(
Is there a deadline for the price?
also why go thru a reseller and not online?
more benefits?
We have a Volume license (8 users) which is only available through a reseller...or so I'm told.
I think ABC had said you had to buy the maintenance contract before this new version was released. Once the new version was released (last Thursday) you would have to pay for the upgrade and the maintenance contract separately
Can I upgrade without a contract?
never mind I went and reread from the beginning !!
I'm in the process of getting it :banana:
My reseller said they are swamped so it may take awhile.
That's fine with me, let Joe iron it out :laugh:
I was hesitating getting it cause were moving in June and I didn't want to ask for money :laugh:
It's costing a small fortune to move us.
Never worry about money issues of your employer. They sure as heck don't worry about yours! ;D
I'm still waiting on my product license keys. Enfocus tells me it takes about a week. It has been a week. Luckily I'm running full steam ahead with the new version. I still have 29 days to go on the trial. I hope I have my keys before it expires.
I haven't ran into any issues with the new version other than it has the same problem with Adobe's silent but deadly update. But I haven't needed to use any of the new features yet. Looking forward to trying out the Geomapper thing but haven't needed it yet.
Thanks Joe! I should of said something earlier :laugh:
Joe did you get anything yet, I have the understanding the keys were sent to all our resellers at the beginning of this week.
Let me know and I will chase it down if necessary.
Quote from: abc on April 28, 2017, 08:17:01 AMJoe did you get anything yet, I have the understanding the keys were sent to all our resellers at the beginning of this week.
Let me know and I will chase it down if necessary.
No and my reseller (Matt Beals) told me just yesterday that "Waiting on Enfocus. I have a call into the distributor". I know it isn't Matt's fault as he always sends them out as soon as he gets it. The problem is somewhere up the line from resellers.
I just upgraded. The Inspector has been tossed about and now has masks and drama face icons... snazzy.
I just tested it and yep, closing and re-opening Output Preview still does as expected and crashes unexpectedly.
Actually it crashes expectedly. I always expect it.
:facepalm:
I haven't gotten into the new features much yet. Hopefully I get some time next week to play.
I was just banging around in a document. It's pretty slick. So long as everything works and they didn't hide anything, I'm good with it. LOL
I have been very happy with Pitstop 13, this past year, so I am excited to try to find ways to crash the new version.
arrrrggghhhhhh acrobat and pitstop are driving me to the nuthouse today.
I think i have restarted the software 20 times now, cannot get the selection tool to show me it has selected stuff... ie it shows in the inspector as being selected but no green handles to manipulate. and no pitstop tools will show up, i.e. click on pitstop edit and it does nothing, it will not bring up the toolbar to move objects etc
Was halfway through working on some files with images need bleed added and now it just WILL NOT LET ME DO ANYTHING.
Think I'm gonna have to restart machine, and hope that that sorts it out.
It really is crap that the software designers cannot get this to run right, the sticky notes thing really annoys me!
As well as Click on output preview and the whole page just goes grey, unclick it and everything is back again.
Seriously why is it so hard to have stuff at least as good as it used to be? why destroy stuff that used to work fine?
grrrrr...
rant over, for now
Quote from: DPSprint on July 16, 2017, 05:52:06 PMarrrrggghhhhhh acrobat and pitstop are driving me to the nuthouse today.
I think i have restarted the software 20 times now, cannot get the selection tool to show me it has selected stuff... ie it shows in the inspector as being selected but no green handles to manipulate. and no pitstop tools will show up, i.e. click on pitstop edit and it does nothing, it will not bring up the toolbar to move objects etc
Was halfway through working on some files with images need bleed added and now it just WILL NOT LET ME DO ANYTHING.
Think I'm gonna have to restart machine, and hope that that sorts it out.
It really is crap that the software designers cannot get this to run right, the sticky notes thing really annoys me!
As well as Click on output preview and the whole page just goes grey, unclick it and everything is back again.
Seriously why is it so hard to have stuff at least as good as it used to be? why destroy stuff that used to work fine?
grrrrr...
rant over, for now
Adobe just did the stealth update to you. The fix for all of those issues is to start Acrobat and open the 'About Pitstop' window (OPTION+COMMAND+J if you are on a mac). Everything should work fine after you close that window. Except for the stickie note issue. That isn't a bug. It is a feature that Adobe is quite proud of it.
yeap, I do know that 'about pitstop' fix, its part of the ritual of starting up acrobat but it still doesnt often work... Usually this drives me nuts on monday after the computer has been shut down over the weekend, but it was left on this weekend so it worked fine until I had to restart, then I've had several hours of getting annoyed with it.. again.
Now suddenly everything is back to normal and working again... no idea why... shrugs... after 20 or so software restarts and one more computer restart.
That is odd. I've never seen that fix not work.
Crazy question: How do I know if my current License allows for the latest Update?
I received an auto-billing Notification (a group email tied to the billing of our Enfocus purchase ended up in my Inbox recently) but I'm not sure which plan we renewed. I don't want to screw up a working Pitstop install, I can provide the License # to somebody in the know if it helps.
The Pitstop 2017 upgrade is not free. If you running Pitstop 13 it is paid upgrade. The latest version of Pitstop 13 is update 2. If you have an earlier version than update 2 you can upgrade to update 2 for free.
So odds are, that was just the Yearly Payment for Ver 13. I wasn't sure if that was still a SaaS kinda thing. I'll go back to my cave now. :(
If you've got auto-billing you probably have a subscription license which means you can install the latest version, ie 2017.
To double check this go to About PitStop Pro and click on 'license', that will tell you the status and what license you have.
Quote from: Slappy on October 02, 2017, 10:55:57 PMSo odds are, that was just the Yearly Payment for Ver 13. I wasn't sure if that was still a SaaS kinda thing. I'll go back to my cave now. :(
Oh yeah, as abc said, if you already have the maintenance plan you get ALL upgrades (minor and major) as long as you keep paying.
For realz?? Awesome!! I'm going in Sunday to (try) and catch up and prep for the XMF install Mondat, I'll check the License Status. Thanks guys!
Quote from: abc on October 03, 2017, 05:54:29 AMIf you've got auto-billing you probably have a subscription license which means you can install the latest version, ie 2017.
To double check this go to About PitStop Pro and click on 'license', that will tell you the status and what license you have.
The Local License Manager shows it as a Subscription "Permanent License" and it's managed by another person here whose account I can't sign into unfortunately. I guess if I do the upgrade it will either work or prompt me for a new License eh? So long as it doesn't blow out the current install I'm fine.
Oh, and will bring in all the custom Actions and settings from the previous version or do I need o export them or recreate?
So what email address are you currently logged in with? Go to the Enfocus website and log in with that email address. You should be able to get your account details once you are logged in.
We have a maintenance agreement with 8 licenses. Everyone has to sign in with the same Enfocus account email address. When we upgraded from ver. 13 to 2017 I had to deactivate the current ver. 13 product key. Then install 2017 and then enter the new product key. Once that was done I still had all of the custom Actions and settings from the previous version.
I logged in under MY email address since that's how it's activate don my Workstation, but the main account is under a co-worker's email address and I don't know their Enfocus login. I'd even venture to guess THEY don't know or never created one on the site. (I looked in their Keychain on their Mac too.)
I'll unravel it this week.
QuoteWhen we upgraded from ver. 13 to 2017 I had to deactivate the current ver. 13 product key. Then install 2017 and then enter the new product key.
So I'll need access to
their Enfocus account to get that new Product Key, most likely. At least it's not convoluted or anything. :hangme:
Quote from: Slappy on October 15, 2017, 03:14:32 PMSo I'll need access to their Enfocus account to get that new Product Key, most likely. At least it's not convoluted or anything. :hangme:
Unless you have multiple single license product keys.
We're in the process of getting a second licence upgrade for a second iMac, from v13 to 2017 Maintenance.
We've got Adobe CC established on one new iMac, (we have 2 old, 2 new, in the interim). We've not put CC on the other new one as yet.
Although we have one licence for a new PitStop 2017, the agent here has not yet been able to tell us which of the v13s that it has been upgraded *from*.
My questions are (forgetting the other 2 old+new imacs for the moment):
-can I run 2017 on a new iMac, AND run v13 at the same time on an old iMac...until it's de-commissioned?
-if so, it sounds as though it wouldn't matter which v13 the current one is 'attached' to...
Hope this makes some sense. PitStop's hardware-tethering makes it a little trickier, but may in fact be a good thing, in this case.
It'll come down to whether Enfocus allow simultaneous running of old/new. We have that luxury until we de-commission the old iMacs.
Maybe. You can run one ver. 13 and one ver. 2017 with their individual product keys but if you upgraded the ver. 13 to ver. 2017 with the product key from that ver. 2013 then that ver. 13 product key may no longer work. (because you upgraded that product key to the new version). I know it previously worked that way from ver. 9 to 10, ver. 10 to 11, ver. 11 to 12, and ver. 12 to 13 so I am assuming it still works that way.
Quote from: Joe on October 15, 2017, 05:03:02 PMQuote from: Slappy on October 15, 2017, 03:14:32 PMSo I'll need access to their Enfocus account to get that new Product Key, most likely. At least it's not convoluted or anything. :hangme:
Unless you have multiple single license product keys.
I'd suspect that's exactly what's happened, based on how other licenses that should have been consolidated haven't yet. I'll poke at when I get a chance, thanks man!
Am very wary until we get the second licence. A bit of an 'ain't broke, don't...' until then.
@Slappy As you have a subscription license on that machine you already have a license for PitStop 2017, it's automatically updated as part of the subscription. You just have to install the new software, but it might ask you for the EnfocusID, Login (email)/Password after installation.
To get the installer just go to 'help' check for updates, and that should allow you to download it.
Quote from: abc on October 16, 2017, 12:21:32 PM@Slappy
As you have a subscription license on that machine you already have a license for PitStop 2017, it's automatically updated as part of the subscription. You just have to install the new software, but it might ask you for the EnfocusID, Login (email)/Password after installation.
To get the installer just go to 'help' check for updates, and that should allow you to download it.
Does that mean when you have the maintenance plan the product key won't change from version to version like I am used to?
Hi Joe
No, the maintenance is based on a perpetual license, so when you renew you get a new license.
the subscription is a 'rolling' license.
Big difference is that with a subscription if you stop paying it stops working.
Quote from: abc on October 16, 2017, 01:37:12 PMHi Joe
No, the maintenance is based on a perpetual license, so when you renew you get a new license.
the subscription is a 'rolling' license.
Big difference is that with a subscription if you stop paying it stops working.
ABC, is there a way to confirm from the serial No. and Lic. code I have for the first one, as to whether it's Maintenance or Sub?
Am 99% sure it's Maintenance. The agents here are very sweet, but can't readily answer that level of question. I remain wary of plugging either of them (Maint. 2017) in until we have the second one. We have perfectly adequate v 12s going on Acrobat XI until then; will only be a week or so.
Hi Frailer
If you have a license key then it's a perpetual, the subscription ones are kinda in the background, so you can't see them.
Quote from: abc on October 17, 2017, 02:32:29 PMHi Frailer
If you have a license key then it's a perpetual, the subscription ones are kinda in the background, so you can't see them.
Thanks abc; I get it now. They're achieving similar things, but different oversight methods, I guess.My ex-compadra here just SMS'd me as she has a new iMac at her new place, and she's needing upgrade info. PitStop.I've given her as much info as I can, and the name of the agent here in Sydney.