Hello all,
First off I must state that I am very green when it comes to this software. I am an IT consultant with no prior experience with Kodak Systems or any workflow systems for that matter. That said I have been asked to solve a problem for a client and I am 95% there but need a bit of help to complete the project.
The shop that I am working with is setting up a refurbished box they picked up. They have no knowledge of usernames and password for the system (if anyone knows the default database username/password, Dashboard Admin user/pass, that would also be of great use as it may be needed in the future)
The box is running Windows Server 2008 R2, Kodak Premium Workflow Server, and Prinergy 6.1.2.0. Initially had a broken database which I was able to resolve and most things appear to be good now except for one issue that has been found. In Prinergy Administrator the "System Monitor Daemon" is continually crashing with the status "Terminated Abnormally". I dont think this has an effect on how the other applications run however from the investigating that I have done we will not be notified of any issues without this application working properly. I have checked the server's event log and it is showing the following .NET Runtume error
The Prinergy log found at C:\Prinergy\CreoAraxi\system\log\xxxx.log shows the following
I have logged in as user ARAXI and I am able to run "C:\Prinergy\CreoAraxi\bin\MeasureDiskUsage.exe" on both the J and C drives and I get a correct result so I have both permissions to access/run the file as well as permisisons to view the disk info also so that is not the issue.
Can anyone suggest where I might look next?
Thanks in advance.
First off I must state that I am very green when it comes to this software. I am an IT consultant with no prior experience with Kodak Systems or any workflow systems for that matter. That said I have been asked to solve a problem for a client and I am 95% there but need a bit of help to complete the project.
The shop that I am working with is setting up a refurbished box they picked up. They have no knowledge of usernames and password for the system (if anyone knows the default database username/password, Dashboard Admin user/pass, that would also be of great use as it may be needed in the future)
The box is running Windows Server 2008 R2, Kodak Premium Workflow Server, and Prinergy 6.1.2.0. Initially had a broken database which I was able to resolve and most things appear to be good now except for one issue that has been found. In Prinergy Administrator the "System Monitor Daemon" is continually crashing with the status "Terminated Abnormally". I dont think this has an effect on how the other applications run however from the investigating that I have done we will not be notified of any issues without this application working properly. I have checked the server's event log and it is showing the following .NET Runtume error
Code Select
Application: MeasureDiskUsage.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.IOException
Stack:
at System.IO.__Error.WinIOError(Int32, System.String)
at System.IO.__Error.WinIODriveError(System.String, Int32)
at System.IO.DriveInfo.get_TotalSize()
at MeasureDiskUsage.Program.PrintDiskSpaceInMB(System.String)
at MeasureDiskUsage.Program.Main(System.String[])The Prinergy log found at C:\Prinergy\CreoAraxi\system\log\xxxx.log shows the following
Code Select
W 24Oct18 18:38:54.936 [4368.544] HW25099-38 ARAXI araxi DMGR_BaseDaemon.cpp(1624): DMGR_BaseDaemon::handleProcessSignalled-9: Daemon PSystemMonD failed and will be restarted. Retry #149I have logged in as user ARAXI and I am able to run "C:\Prinergy\CreoAraxi\bin\MeasureDiskUsage.exe" on both the J and C drives and I get a correct result so I have both permissions to access/run the file as well as permisisons to view the disk info also so that is not the issue.
Can anyone suggest where I might look next?
Thanks in advance.