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General Category => CMS - Proofing - Printers => Topic started by: kermit on May 01, 2008, 10:44:35 AM

Title: Epson 9800 cannot be cleaned
Post by: kermit on May 01, 2008, 10:44:35 AM
I have 9800 that no matter what I do it has a clogged nozzles. Even after power cleaning and I even turned it off overnight. Out of warranty. How do you keep it nozzle clean?
Title: Re: Epson 9800 cannot be cleaned
Post by: DigitalCrapShoveler on May 01, 2008, 10:48:49 AM
I ran into this once. It is a mess. You basically have to disassemble the print head and it's connecting ink tubes, and manually wash them. Then reconnect everything back up and pray it works.

You can also do an Ink Flush first, to hopefully dillute any ink build-up or air bubbles, but it is costly considering you have to use good ink to flush the bad out.

I would call a professional if I had to do it again... it is a nightmare.
Title: Re: Epson 9800 cannot be cleaned
Post by: kermit on May 01, 2008, 10:51:41 AM
Quote from: DigitalCrapShoveler on May 01, 2008, 10:48:49 AMI ran into this once. It is a mess. You basically have to disassemble the print head and it's connecting ink tubes, and manually wash them. Then reconnect everything back up and pray it works.

You can also do an Ink Flush first, to hopefully dillute any ink build-up or air bubbles, but it is costly considering you have to use good ink to flush the bad out.

I would call a professional if I had to do it again... it is a nightmare.
Have instructions?
At this moment I am thinking about throwing it out and buying 9880...
Title: Re: Epson 9800 cannot be cleaned
Post by: DigitalCrapShoveler on May 01, 2008, 10:53:43 AM
Yeah, let me go dig them up, so I can explain it step by step...

As far as your comment about the 9880, guess what we did? Not a bad idea.

I'll get back to you.
Title: Re: Epson 9800 cannot be cleaned
Post by: DigitalCrapShoveler on May 01, 2008, 11:56:38 AM
I can't find the manuals in their usual hiding place... still looking. Sorry.
Title: Re: Epson 9800 cannot be cleaned
Post by: Tracy on May 01, 2008, 12:06:38 PM
i just had my 9600, pump cap assembly and squeegee changed ( those two parts come together) the squegee wipes printheads during cleaning. i did hear something about those tube things too tho.
Title: Re: Epson 9800 cannot be cleaned
Post by: jimking on May 01, 2008, 12:12:52 PM
A man in the know told me the other day that it is the fast drying ink that causes this on the 9800 and he gets complaints about it all the time. He says you need to clean the heads or make proofs everyday so that the ink keeps moving.
Title: Re: Epson 9800 cannot be cleaned
Post by: DigitalCrapShoveler on May 01, 2008, 01:26:02 PM
Go here... it has a lot of good tips. I am still looking for the GD manual, hopefully this will get you through... until I can find it.

http://www.piezography.com/support/printhead_cleaning_tips.htm
Title: Re: Epson 9800 cannot be cleaned
Post by: born2print on May 05, 2008, 12:58:59 PM
You don't mention NozzleCheck (as opposed to head clean), have you tried it?
Title: Re: Epson 9800 cannot be cleaned
Post by: Stiv on May 05, 2008, 09:16:00 PM
I have a 9800. I had the heads replaced for this issue when it was under warranty. It did not solve the problem.

I run a nozzle check at the beginning of my shift, then I run a nozzle check every two proofs.

I can run a nozzle check and it will come out clean and turn around and run another and it takes three sheets of nozzle checks for a good result.
Title: Re: Epson 9800 cannot be cleaned
Post by: kermit on May 07, 2008, 07:46:47 PM
Quote from: born2print on May 05, 2008, 12:58:59 PMYou don't mention NozzleCheck (as opposed to head clean), have you tried it?
Sure. I tried everything. After 3 days of constant cleaning, saturating the ink resting pads (or whatever they are called) and turning off every night it is better. Decision one charges $375 just to show up, not counting any parts or labor. I hate 9800. 4800 is so much better. I even calibrated and profiled my hp Z2100 to replace 9800. It came out really good. I am really surprised that I have a match between Fuji FinalProof, Epson 4800 and HP Z2100.

I would still need the service manual if anyone can find it. I have service manual for 10000 if anyone wants it?
Title: Re: Epson 9800 cannot be cleaned
Post by: DigitalCrapShoveler on May 07, 2008, 09:22:42 PM
Sorry man, I have been buried at work and could not find the manual, but I did find them online.

Linky: http://esupport.epson-europe.com/ProductHome.aspx?lng=en-GB&data=W2xaPCnO8W0vpzU002FIzU002FCTa3RD20FCQtX3&tc=5#10

I downloaded a couple to make sure they were legit, and they are, so good luck. Let me know how it goes, and/or if you need further assistance.
Title: Re: Epson 9800 cannot be cleaned
Post by: kermit on May 08, 2008, 09:15:01 AM
I have all of them. What I need is "service" manual not user guide but thanks for your effort.
Title: Re: Epson 9800 cannot be cleaned
Post by: DigitalCrapShoveler on May 08, 2008, 09:59:17 AM
Okay man, I have looked around and apparently the Service Manual is longer available online, Epson pulled them. What I did find was a Field Service Manual, that would definitely be something to have. However, it is NOT free. $12.99 ain't bad though.

http://www.2manuals.com/advanced_search_result.php?keywords=epson+9800&x=0&y=0
Title: Re: Epson 9800 cannot be cleaned
Post by: jimking on May 08, 2008, 11:19:18 AM
Ebay my have them.
Title: Re: Epson 9800 cannot be cleaned
Post by: tuff_gong on May 08, 2008, 06:30:42 PM
I have a pdf of the 7600/9600 service manual, if that helps.
Title: Re: Epson 9800 cannot be cleaned
Post by: kermit on May 09, 2008, 07:20:10 AM
Sure, send me pm I will try 9600 service manual. Anyway, After all my hard work for 3 days it was OK for 3 days. That's it - I had it! I am throwing it out and buying new 9880. Not that I love Epson 98x0 or even 78x0 series but I don't have much choice. If HP Z would have 17" wide printer I would buy it and use it as I have already Z2100 44". Canon IPF series is not bad but gmg doesn't like them. So I am stuck with Epson again.  :blowup:
Title: Re: Epson 9800 cannot be cleaned
Post by: jimking on May 09, 2008, 07:24:41 AM
Like I said earlier, the inks used on the 9800 apparently are very fast drying, causing the problem. If I were you I'd bring the issue up with a rep and make sure the 9880 uses a different ink.
Title: Re: Epson 9800 cannot be cleaned
Post by: kermit on May 09, 2008, 09:09:19 AM
Jim, I agree but at the moment there is not much choice. Epson inks are the best inks out there as much as I don't like Epson large format printers. I am hoping that 9880 new AMC printhead is better than 9800? I like bigger gamut with new magentas also. Anyone has experience with both running on the same rip? How do the compare?