Downsaving Problems from v7 - to v6

MD · January 28, 2008, 02:33:01 PM

I was wondering if someone had an answer to my problem. I recently upgraded to quark 7 and am having problems with my printers who are still using quark 6.5. I export to a v6 project but the printer says it crashed quark upon opening the document. I have heard this from a few other venders as well. Is it something that I am doing wrong or is this a quark bug?

Other Info
Mac (intel) - 10.5
Quark 7.2x
Quark Xpert Tools Pro installed (Could this be the problem?)

Any help or suggestions you could give would be fantastic.
Thanks in advance.

Zimmy3 · January 28, 2008, 02:47:37 PM

Did you open the file in 6.5 on your machine?

MD · January 28, 2008, 02:56:37 PM

No - I don't have it installed. I just bought a new computer and prefer not to have more than one version on at a time. But I originally created the file in quark 6.5.

Zimmy3 · January 28, 2008, 03:00:25 PM

I don't really have an answer for you except to find another machine
to open it on to see if the file is indeed corrupt.
How did the printer recieve the file? Burnt to CD or if e-mailed was the file zipped?

MD · January 28, 2008, 03:21:05 PM

zipped.

hotmetal · January 28, 2008, 05:48:24 PM

Saving back and forth between Quark 6 and 7 has been a problem all along. It seems to get worse if the file began as 6, was brought into 7, then saved back to 6. Note that it doesn't always happen and that some people report never having problems.

As I've told my co-workers, sometimes it works, sometimes it doesn't. Do you feel lucky today?

Your client needs to upgrade to Quark 7 and/or you need to re-install your copy of 6.5. Don't be afraid to do this, it won't wreck anything, and Quark will allow you to re-activate it. (They didn't want to do this originally but have been forced to by all the problems people have had with 7.)

almaink · January 29, 2008, 01:04:49 PM

Remember anything that 7 has and 6 doesn't won't convert. Drop shadows are one thing and transparency is another. My few clients that didn't listen to my advice and updated to version 7, now send press ready PDF files, and that seems to be working pretty well.

MD · January 29, 2008, 04:14:42 PM

I realize that any of the new features would not convert backwards - like type on a path in version 4 but this document did not have any. It was a business card file that I was just changing the info on. I ended up sending pdf files, but the printer would prefer native files and I am baffled as to why exporting to a Q6 file would corrupt the file and crash quark 6 upon launching.

hotmetal · January 29, 2008, 07:17:08 PM

Quote from: MD on January 29, 2008, 04:14:42 PM...the printer would prefer native files and I am baffled as to why exporting to a Q6 file would corrupt the file and crash quark 6 upon launching.

Everyone is baffled, including the cognescenti at Quark. I used to say I'd been making my living with Quark since version 2 came out, but not anymore I don't. Out of 50 or 60 clients, we only have one, maybe two, still using Quark. And they're constantly baffled themselves.

It's a mystery...

jimking · January 30, 2008, 11:02:44 AM

Is your Quark version only 7? If so, update 7 to 7.02 and give it a go---you never know!

Joe · January 30, 2008, 11:16:27 AM

Quote from: jimking on January 30, 2008, 11:02:44 AMIs your Quark version only 7? If so, update 7 to 7.02 and give it a go---you never know!

The latest version is 7.31 Jim. Is there a reason to stay down at 7.02 that I'm not aware of?

jimking · January 30, 2008, 11:52:05 AM

Quote from: Joe link=topic=1065.msg11690#msg11690 date=1201713387
Quote from: jimking on January 30, 2008, 11:02:44 AMIs your Quark version only 7? If so, update 7 to 7.02 and give it a go---you never know!

The latest version is 7.31 Jim. Is there a reason to stay down at 7.02 that I'm not aware of?

Yes, it's possessed. No, just got my versions screwed up, I'm still on 7.1. What I met to say was 7.2 and didn't realize it went up to 7.31.

Joe · January 30, 2008, 12:22:40 PM

Quote from: jimking on January 30, 2008, 11:52:05 AM
Quote from: Joe link=topic=1065.msg11690#msg11690 date=1201713387
Quote from: jimking on January 30, 2008, 11:02:44 AMIs your Quark version only 7? If so, update 7 to 7.02 and give it a go---you never know!

The latest version is 7.31 Jim. Is there a reason to stay down at 7.02 that I'm not aware of?
Yes, it's possessed. No, just got my versions screwed up, I'm still on 7.1. What I met to say was 7.2 and didn't realize it went up to 7.31.

Oh, okay. I thought maybe you knew of a magical version that actually works. :grin:

orka81 · January 31, 2008, 07:34:31 AM

this just started happening to us after months of no problems.

our problem seems to be opening downsaved quark 7 files on a mac other than the one with quark 7. fortunately, we have quark 6.5 on the same mac as quark 7, so we simply open the downsaved file in 6.5 and resave it with a new name, then open it on another mac. so far, that works.

DigitalCrapShoveler · February 11, 2008, 12:22:39 PM

TIP: If you are printing from native files, do it from the app created. I myself have every version of every app I run. What?!? Why?!? I can hear it now. There are technological advances in every version, sometimes they are subtle, sometimes they are blatant. I have been bit more times than I can count opening a file in a newer version. Tracking Values, Transparencies, Layers... Damn, I have a job right now I am working on that was built in ID CS1. Since the newest icon appears on the file, I just usually double-click it and see what happens. This file would not open in CS3, or CS2. You know what? It opened in CS1. I am not above having a smaller porn folder on my machine to make room for apps, it is my job. I won't even upgrade to a Intel Mac because they don't support OS9. Troubleshooting is an art, like a painter you need all the tools of the trade, Prepress is no different.

If you don't take my word for it, ask any Prepress guy that's been around before CTP.

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Downsaving Problems from v7 - to v6