Acrobat DC (latest) and Pitstop 13 update 1

Started by pspdfppdfxhd, January 27, 2016, 07:39:38 AM

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pspdfppdfxhd

Just a report:

This morning updated pitstop 13 to update 1 and whenever using on Acrobat DC (not the most recent I guess) but anyway, whenever I used pitstop after the update 1,  Acrobat crashed constantly and I could not use it. DC has not been very stable on this machine to say the least but we've been getting by.

After multiple googe sessions I decided to uninstall Acrobat DC then reinstall the latest. (Acrobat DC whatever).

After reinstalling the original pitstop 13, it is back up and running.

It's hard to say where the problem lies but I would definitely be hesitant to try and upgrade again.

Just a report.




Joe

I'm running that combination without any issues. I feel so lucky I may install El Capitan just for the thrill. :D
Mac OS Sonoma 14.2.1 (c) | (retired)

The seven ages of man: spills, drills, thrills, bills, ills, pills and wills.

pspdfppdfxhd


David

Quote from: Joe on January 27, 2016, 08:02:41 AMI'm running that combination without any issues. I feel so lucky I may install El Capitan just for the thrill. :D

livin' on the edge there Joe?

damn thrill seekers
Prepress guy - Retired - Working from home
Livin' la Vida Loca

Joe

Yeah, Evel Knievel and I are the same. Other than the broken bones. :rotf:
Mac OS Sonoma 14.2.1 (c) | (retired)

The seven ages of man: spills, drills, thrills, bills, ills, pills and wills.

abc

We don't have any known problems with the DC/PitStop 13.1 combination.
If you do have any issues please contact support@enfocus.com
We'd love to take a look.

pspdfppdfxhd

Thanks, I am going to try the update again with the latest DC I have installed. When I had the problem it was with the previous DC. BUT NOT IN THE MORNING, LAST THING IN THE DAY.

Tracy

I had deactivated my pitstop 13 in DC, but I noticed I have pitstop 
in Acro 10 and DC, is this normal?

also the output preview problem I was having in DC may have cleared up.
still investigating tho.
not liking DC yet tho.

Joe

I think if you have it activated in any version it is activated in all versions. I also think it is licensed per machine meaning if you have Acro 9, 10, 11, and DC installed you are good to use it in all of them.
Mac OS Sonoma 14.2.1 (c) | (retired)

The seven ages of man: spills, drills, thrills, bills, ills, pills and wills.

Tracy


DigiCorn

Quote from: Joe on February 01, 2016, 05:18:10 PMI think if you have it activated in any version it is activated in all versions. I also think it is licensed per machine meaning if you have Acro 9, 10, 11, and DC installed you are good to use it in all of them.
I wish that were true. Not here anyway.
"There's been a lot of research recently on how hard it is to dislodge an impression once it's been implanted in someone's mind. (This is why political attack ads don't have to be true to be effective. The other side can point out their inaccuracies, but the voter's mind privileges the memory of the original accusation, which was juicier than any counterargument ever could be.)"
― Johnny Carson

"Selling my soul would be a lot easier if I could just find it."
– Nikki Sixx

"Always do sober what you said you'd do drunk. That will teach you to keep your mouth shut."
― Ernest Hemingway

Joe

#11
It is with a volume license here (8 users). It was that way also when we just had single licenses.

Edited to add: You still have to install it separately into each version that you want it to show up in though.
Mac OS Sonoma 14.2.1 (c) | (retired)

The seven ages of man: spills, drills, thrills, bills, ills, pills and wills.

abc

Joe is correct, the license is linked to the machine, not the PitStop version.


pspdfppdfxhd

Not sure if this crash report means anything to you ABC (could only copy and paste part of it, too many characters to paste all of it).

This is running the latest Acrobat DC with pitstop 13, we can't install the update 1 without it crashing constantly.





Process:         AdobeAcrobat [55815]
Path:            /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier:      com.adobe.Acrobat.Pro
Version:         15.010.20056 (15.010.20056)
Code Type:       X86-64 (Native)
Parent Process:  launchd [172]
Responsible:     AdobeAcrobat [55815]
User ID:         501

Date/Time:       2016-02-25 07:41:15.491 -0500
OS Version:      Mac OS X 10.9.4 (13E28)
Report Version:  11
Anonymous UUID:  F289D601-AA4A-F59D-8F22-925E60294646


Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   com.Enfocus.PitStopPro            0x0000000109d5c4c6 0x108a89000 + 19739846
1   com.Enfocus.PitStopPro            0x0000000109d1cf92 0x108a89000 + 19480466
2   com.Enfocus.PitStopPro            0x0000000109c055b9 0x108a89000 + 18335161
3   com.Enfocus.PitStopPro            0x0000000109b779bd 0x108a89000 + 17754557
4   com.Enfocus.PitStopPro            0x0000000109b7c92f 0x108a89000 + 17774895
5   com.Enfocus.PitStopPro            0x0000000109b7d0c9 0x108a89000 + 17776841
6   com.Enfocus.PitStopPro            0x0000000109c3223e 0x108a89000 + 18518590
7   com.Enfocus.PitStopPro            0x0000000109c322bb 0x108a89000 + 18518715
8   com.Enfocus.PitStopPro            0x0000000109b8070d 0x108a89000 + 17790733
9   com.Enfocus.PitStopPro            0x0000000109bcd6fb 0x108a89000 + 18106107
10  com.Enfocus.PitStopPro            0x0000000109bca1b2 0x108a89000 + 18092466
11  com.Enfocus.PitStopPro            0x0000000109bca69b 0x108a89000 + 18093723
12  com.Enfocus.PitStopPro            0x0000000108bed988 0x108a89000 + 1460616
13  com.Enfocus.PitStopPro            0x0000000108bedbbc 0x108a89000 + 1461180
14  libQt5CoreEnfocus532.5.3.2.dylib    0x000000010c2ae5e3 Enfocus532::QObject::event(Enfocus532::QEvent*) + 51
15  libQt5WidgetsEnfocus532.5.3.2.dylib    0x000000010b4841ac Enfocus532::QApplicationPrivate::notify_helper(Enfocus532::QObject*, Enfocus532::QEvent*) + 252
16  libQt5WidgetsEnfocus532.5.3.2.dylib    0x000000010b48587a Enfocus532::QApplication::notify(Enfocus532::QObject*, Enfocus532::QEvent*) + 1050
17  libQt5CoreEnfocus532.5.3.2.dylib    0x000000010c284233 Enfocus532::QCoreApplication::notifyInternal(Enfocus532::QObject*, Enfocus532::QEvent*) + 115
18  libQt5CoreEnfocus532.5.3.2.dylib    0x000000010c2d6586 Enfocus532::QTimerInfoList::activateTimers() + 1286
19  libqcocoa.dylib                   0x0000000111731522 Enfocus532::QCocoaEventDispatcherPrivate::activateTimersSourceCallback(void*) + 18
20  com.apple.CoreFoundation          0x00007fff92cf25b1 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
21  com.apple.CoreFoundation          0x00007fff92ce3c62 __CFRunLoopDoSources0 + 242
22  com.apple.CoreFoundation          0x00007fff92ce33ef __CFRunLoopRun + 831
23  com.apple.CoreFoundation          0x00007fff92ce2e75 CFRunLoopRunSpecific + 309
24  com.apple.HIToolbox               0x00007fff87c28a0d RunCurrentEventLoopInMode + 226
25  com.apple.HIToolbox               0x00007fff87c28685 ReceiveNextEventCommon + 173
26  com.apple.HIToolbox               0x00007fff87c285bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
27  com.apple.AppKit                  0x00007fff91eb524e _DPSNextEvent + 1434
28  com.apple.AppKit                  0x00007fff91eb489b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
29  com.apple.AppKit                  0x00007fff91ea899c -[NSApplication run] + 553
30  com.adobe.Acrobat.framework       0x000000010196b49d 0x101962000 + 38045
31  com.adobe.Acrobat.framework       0x0000000101969ca5 RunAcrobat + 241
32  com.adobe.Acrobat.Pro             0x0000000101958cb2 main + 86
33  com.adobe.Acrobat.Pro             0x0000000101958c54 start + 52

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib            0x00007fff8c334662 kevent64 + 10
1   libdispatch.dylib                 0x00007fff8b474421 _dispatch_mgr_invoke + 239
2   libdispatch.dylib                 0x00007fff8b474136 _dispatch_mgr_thread + 52

Thread 2:: Dispatch queue: NSOperationQueue 0x618000038540
0   libsystem_kernel.dylib            0x00007fff8c333a3a __semwait_signal + 10
1   libsystem_c.dylib                 0x00007fff93316dc0 nanosleep + 200
2   com.apple.Foundation              0x00007fff9422866d +[NSThread sleepForTimeInterval:] + 156
3   com.adobe.Acrobat.framework       0x000000010292e4fc 0x101962000 + 16565500
4   com.apple.Foundation              0x00007fff9419f8a1 -[__NSOperationInternal _start:] + 631
5   com.apple.Foundation              0x00007fff9419f54b __NSOQSchedule_f + 64
6   libdispatch.dylib                 0x00007fff8b47228d _dispatch_client_callout + 8
7   libdispatch.dylib                 0x00007fff8b4767e3 _dispatch_async_redirect_invoke + 154
8   libdispatch.dylib                 0x00007fff8b47228d _dispatch_client_callout + 8
9   libdispatch.dylib                 0x00007fff8b474082 _dispatch_root_queue_drain + 326
10  libdispatch.dylib                 0x00007fff8b475177 _dispatch_worker_thread2 + 40
11  libsystem_pthread.dylib           0x00007fff8f865ef8 _pthread_wqthread + 314
12  libsystem_pthread.dylib           0x00007fff8f868fb9 start_wqthread + 13

Joe

Probably would be a good time to open a support case with Enfocus and send them the complete log. Not that it helps I am running that combination. Do you have any other 3rd part plug-ins installed?
Mac OS Sonoma 14.2.1 (c) | (retired)

The seven ages of man: spills, drills, thrills, bills, ills, pills and wills.