Good Morning everyone,
I have a customer that creates a newsletter in Publisher and saves out a .ps file for us to use.
I take their .ps file and distill it to make a pdf.
Well, one of the pages was missing a photo when we printed it.
Heres my question - If a customer gives you a .ps file and you distill it, would a picture that they claim is there disappear in the process?
On a side note, When I open the pdf in Illustrator, all the other photos show up in the links palette and where the photo that they claim is there all I get is a white box and nothing in the links palette for that photo except a white box.
Thanks for any input,
Lumpy
QuoteAn issue with a customer supplied...
Shocking!
Ahhh, good ole Punisher.
Sounds like a non-linked image. something copy and pasted or even from the internet. I bet if they make the PDF it will be there. I don't think you can work around this unless you actually get the file from them and put in in there yourself. Have fun!
Yeah thats what I did. I got the famous missing image and placed it, of course after the newsletter was printed and delivered and the customer saw it after they approved our proof with the photo missing on our proof but didn't see it missing on our proof and of course they didn't provide a printout of what the job was supposed to look like when they gave us the .ps file. Ahh, that felt good.
Quote from: Lumpy on June 03, 2011, 10:05:18 AMGood Morning everyone,
I have a customer that creates a newsletter in Publisher and saves out a .ps file for us to use.
I take their .ps file and distill it to make a pdf.
Well, one of the pages was missing a photo when we printed it.
Heres my question - If a customer gives you a .ps file and you distill it, would a picture that they claim is there disappear in the process?
On a side note, When I open the pdf in Illustrator, all the other photos show up in the links palette and where the photo that they claim is there all I get is a white box and nothing in the links palette for that photo except a white box.
Thanks for any input,
Lumpy
:lmao:
Hope for the best. Expect the worst.
yeah, thats a setup for failure, I would at least expect a laser to show what it should look like.
or if they can't create a good pdf maybe a bad one along with the .ps
question---
if they're savvy enough to give you a .ps file, why not a stupid pdf? They're easier to make, especially when you have missing images.
Yeah. Not to mention the .ps is probably fucking huge.
Today I asked a CSR if a custy could just supply a PDF and her answer was "She doesn't even know what a PDF is." :death:
Quote from: gnubler on June 03, 2011, 01:27:33 PM"She doesn't even know what a PDF is." :death:
I've never heard that before. :sarcasm:
Quote from: david on June 03, 2011, 01:25:44 PMquestion---
if they're savvy enough to give you a .ps file, why not a stupid pdf? They're easier to make, especially when you have missing images.
they prolly don't have distiller is what Im figurin
Pub 2010 will "Save As" a PDF.
Maybe they were using Pub 97? :puke:
Quote from: Joe on June 03, 2011, 02:47:41 PMMaybe they were using Pub 97? :puke:
I bet that's a treat to use!
I have a copy here at work in the closet. Hopefully it stays there.
Future museum item.
Quote from: david on June 03, 2011, 01:25:44 PMquestion---
if they're savvy enough to give you a .ps file, why not a stupid pdf? They're easier to make, especially when you have missing images.
There is no such thing as a "easy to make pdf" when clients do it.
Quote from: Syphon on June 03, 2011, 05:33:57 PM"easy to make crap pdf" when clients do it.
Fixed.
Quote from: Syphon on June 03, 2011, 05:33:57 PMQuote from: david on June 03, 2011, 01:25:44 PMquestion---
if they're savvy enough to give you a .ps file, why not a stupid pdf? They're easier to make, especially when you have missing images.
There is no such thing as a "easy to make pdf" when clients do it.
2010 makes decent PDFs for a digital workflow...I'd rather have that than their Pub file...hate it when I'm forced to use it. :death:
We don't do a lot of these, but lately have had reasonable luck getting in-house to Save/Export PDfs from Pub. Or maybe they were just better files than average.
If you're getting a few of them, PUB2ID is not very expensive. Gets you outa injun territory, at least. That way you can do Rooster Cockburn...reassess in a calm manner.
Oh I forgot to add this in, I a called them about the problem to see what they had done the job in and she informed me and I quote,
"We did it in Publisher, but we're supposed to be getting Adobe and we're getting trained on it next week sometime". :lmao:
Great. Have fun with those "Adobe" files.
Oh gosh! Now you're gonna get files with elements using 5 different effects, all kinds of layers, idiotic names for colors and still no links because they can't figure out the "package" function.
Quote from: Lumpy on June 07, 2011, 09:23:18 AMOh I forgot to add this in, I a called them about the problem to see what they had done the job in and she informed me and I quote,
"We did it in Publisher, but we're supposed to be getting Adobe and we're getting trained on it next week sometime". :lmao:
Don't get your hopes up. They probably just bought Photoshop.
Quote from: Sabrina The Turd Polisher on June 07, 2011, 09:33:48 AMOh gosh! Now you're gonna get files with elements using 5 different effects, all kinds of layers, idiotic names for colors and still no links because they can't figure out the "package" function.
He's also gonna get phonecalls...
"How do I type in it?"
"What's transparency?"
:death:
RTFM.
maybe they'll let you wear their shirt...
(http://image.spreadshirt.com/image-server/image/product/1820709/view/1/type/png/width/280/height/280/i-did-it-in-adobe-t-shirt-0.png) (http://image.spreadshirt.com/image-server/image/product/1820709/view/1/type/png/width/280/height/280/i-did-it-in-adobe-t-shirt-0.png)
Quote from: david on June 07, 2011, 10:47:21 AMmaybe they'll let you wear their shirt...
(http://image.spreadshirt.com/image-server/image/product/1820709/view/1/type/png/width/280/height/280/i-did-it-in-adobe-t-shirt-0.png) (http://image.spreadshirt.com/image-server/image/product/1820709/view/1/type/png/width/280/height/280/i-did-it-in-adobe-t-shirt-0.png)
I'd rather do it in the..... ahhhh, nvm.
Hi David. :hello:
bushes?
Grand Canyon?
dark?
a dark grand canyon in the bushes?
:laugh:
It's like we're playing Mad Libs or somethin'...
Quote from: gnubler on June 07, 2011, 11:35:33 AM:laugh:
It's like we're playing Mad Libs or somethin'...
Because we're all 12! :laugh: