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Applications => Quark Xpress => Topic started by: DigiCorn on April 26, 2013, 08:58:25 AM

Title: ...and so it begins...
Post by: DigiCorn on April 26, 2013, 08:58:25 AM
Here come the new client and their fucking q9 files. Already the first job has changes... only the email states:

Quote...there will be more than these changes. I am unclear at this time exactly what they are.
Title: Re: ...and so it begins...
Post by: David on April 26, 2013, 09:03:40 AM
just to be clear... we will be unclear from here on out.

okthanx
Title: Re: ...and so it begins...
Post by: Slappy on April 26, 2013, 10:15:41 AM
As long as everybody is on the same page - what's to worry about?
Title: Re: ...and so it begins...
Post by: born2print on April 26, 2013, 10:35:47 AM
(http://i221.photobucket.com/albums/dd206/born2print/b4grave.gif) (http://s221.photobucket.com/user/born2print/media/b4grave.gif.html)
Title: Re: ...and so it begins...
Post by: gnubler on April 26, 2013, 12:56:18 PM
Nice work!

You should tell the client you are unclear about why they chose to fucking use fucking quark to begin with.
Title: Re: ...and so it begins...
Post by: born2print on April 26, 2013, 01:02:05 PM
Quote from: gnubler on April 26, 2013, 12:56:18 PMNice work!

You should tell the client you are unclear about why they chose to fucking use fucking quark to begin with.
Fo real. We have a client wanted a rerun with changes to a big nasty poster in Quack that barely ripped last time. When I said sure, but it's cheaper if they do the alts they said they can't because they don't have Quark any longer. How do you un-own Quark and where do I sign up?
Title: Re: ...and so it begins...
Post by: t-pat on April 26, 2013, 02:17:00 PM
Quote from: born2print on April 26, 2013, 01:02:05 PM
Quote from: gnubler on April 26, 2013, 12:56:18 PMNice work!

You should tell the client you are unclear about why they chose to fucking use fucking quark to begin with.
Fo real. We have a client wanted a rerun with changes to a big nasty poster in Quack that barely ripped last time. When I said sure, but it's cheaper if they do the alts they said they can't because they don't have Quark any longer. How do you un-own Quark and where do I sign up?

Sign up here, we've managed to hold off buying any more versions of quark, and as people upgrade we'll be able to tell them "sorry, but if you can get a usable pdf out of that pile of shit we'll gladly try to rip it, but we can't do anything with your natives unless you feel like downsaving it to 8 and then we can laugh at your inability to get with a layout program made for the current century"

edit: but we still take Publisher and Pagemaker.
Title: Re: ...and so it begins...
Post by: DigiCorn on April 26, 2013, 02:20:52 PM
Anyone else besides me using the FontWizard XT XTension?
Title: Re: ...and so it begins...
Post by: Joe on April 26, 2013, 02:31:31 PM
Quote from: DigiCorn on April 26, 2013, 02:20:52 PMAnyone else besides me using the FontWizard XT XTension?

No. You are the only one. :tongue:
Title: Re: ...and so it begins...
Post by: born2print on April 26, 2013, 02:36:59 PM
Quote from: t-pat on April 26, 2013, 02:17:00 PM
Quote from: born2print on April 26, 2013, 01:02:05 PM
Quote from: gnubler on April 26, 2013, 12:56:18 PMNice work!

You should tell the client you are unclear about why they chose to fucking use fucking quark to begin with.
Fo real. We have a client wanted a rerun with changes to a big nasty poster in Quack that barely ripped last time. When I said sure, but it's cheaper if they do the alts they said they can't because they don't have Quark any longer. How do you un-own Quark and where do I sign up?

Sign up here, we've managed to hold off buying any more versions of quark, and as people upgrade we'll be able to tell them "sorry, but if you can get a usable pdf out of that pile of shit we'll gladly try to rip it, but we can't do anything with your natives unless you feel like downsaving it to 8 and then we can laugh at your inability to get with a layout program made for the current century"

edit: but we still take Publisher and Pagemaker.
For the first time in history we are trying the same, "sorry, v8 or below or PDF, no plan to buy V9 because we only get a few jobs per year"
We'll see though, we've already received 3-4 of them and it's April  :ninja: :ninja: :ninja:
Title: Re: ...and so it begins...
Post by: DigiCorn on April 26, 2013, 03:44:45 PM
Quote from: Joe on April 26, 2013, 02:31:31 PM
Quote from: DigiCorn on April 26, 2013, 02:20:52 PMAnyone else besides me using the FontWizard XT XTension?

No. You are the only one. :tongue:
It makes .eps and .pdf from the q that actually "work"

[edit] if anyone interested, it's available here: http://www.jolauterbach.com/products/fontwizard.htm (http://www.jolauterbach.com/products/fontwizard.htm)

It's $69 for new users (uh, huh huh... sixty nine), $49 for an upgrade from an older version. Just had to upgrade today.
Title: Re: ...and so it begins...
Post by: t-pat on April 26, 2013, 04:20:43 PM
Quote from: born2print on April 26, 2013, 02:36:59 PM
Quote from: t-pat on April 26, 2013, 02:17:00 PM
Quote from: born2print on April 26, 2013, 01:02:05 PM
Quote from: gnubler on April 26, 2013, 12:56:18 PMNice work!

You should tell the client you are unclear about why they chose to fucking use fucking quark to begin with.
Fo real. We have a client wanted a rerun with changes to a big nasty poster in Quack that barely ripped last time. When I said sure, but it's cheaper if they do the alts they said they can't because they don't have Quark any longer. How do you un-own Quark and where do I sign up?

Sign up here, we've managed to hold off buying any more versions of quark, and as people upgrade we'll be able to tell them "sorry, but if you can get a usable pdf out of that pile of shit we'll gladly try to rip it, but we can't do anything with your natives unless you feel like downsaving it to 8 and then we can laugh at your inability to get with a layout program made for the current century"

edit: but we still take Publisher and Pagemaker.
For the first time in history we are trying the same, "sorry, v8 or below or PDF, no plan to buy V9 because we only get a few jobs per year"
We'll see though, we've already received 3-4 of them and it's April  :ninja: :ninja: :ninja:
I bet it works for you. We've been doing that for over a year and they do manage to figure it out.
Title: Re: ...and so it begins...
Post by: Joe on April 26, 2013, 05:47:55 PM
Quote from: t-pat on April 26, 2013, 04:20:43 PM
Quote from: born2print on April 26, 2013, 02:36:59 PM
Quote from: t-pat on April 26, 2013, 02:17:00 PM
Quote from: born2print on April 26, 2013, 01:02:05 PM
Quote from: gnubler on April 26, 2013, 12:56:18 PMNice work!

You should tell the client you are unclear about why they chose to fucking use fucking quark to begin with.
Fo real. We have a client wanted a rerun with changes to a big nasty poster in Quack that barely ripped last time. When I said sure, but it's cheaper if they do the alts they said they can't because they don't have Quark any longer. How do you un-own Quark and where do I sign up?

Sign up here, we've managed to hold off buying any more versions of quark, and as people upgrade we'll be able to tell them "sorry, but if you can get a usable pdf out of that pile of shit we'll gladly try to rip it, but we can't do anything with your natives unless you feel like downsaving it to 8 and then we can laugh at your inability to get with a layout program made for the current century"

edit: but we still take Publisher and Pagemaker.
For the first time in history we are trying the same, "sorry, v8 or below or PDF, no plan to buy V9 because we only get a few jobs per year"
We'll see though, we've already received 3-4 of them and it's April  :ninja: :ninja: :ninja:
I bet it works for you. We've been doing that for over a year and they do manage to figure it out.

ditto

ditto

It's either a PDF from Quark or they'll have to take it somewhere else or give me a version 8 file and live with the knowledge of what I'm saying about them.
Title: Re: ...and so it begins...
Post by: gnubler on April 26, 2013, 06:00:50 PM
Quote from: born2print on April 26, 2013, 01:02:05 PMHow do you un-own Quark and where do I sign up?

Delete, empty trash. Buh bye quark!
Title: Re: ...and so it begins...
Post by: frailer on April 26, 2013, 11:32:57 PM
Q2ID, perhaps? OK, there's pic box wraparound/drop shadow stuff. A few other things. But give me walking carefully with a Q2ID'd file any day to actually opening it in Never Never Land.
Not as though it's expensive, on the scale of things.
Title: Re: ...and so it begins...
Post by: DCurry on April 27, 2013, 01:22:25 PM
I've got Quark 9. No real problems with PDFs that I generate myself from it, but sometimes supplied PDFs are funky.
Title: Re: ...and so it begins...
Post by: Slappy on April 28, 2013, 01:38:14 PM
Same. I do find that I have to make sure the PDF has Native Transparency checked On (or whatever it's called in Q) or things get weird but other than that, nothing too horrible lately. Mind you, we get very few of them anyway, hopefully it'll just die out eventually.
Title: Re: ...and so it begins...
Post by: t-pat on April 29, 2013, 10:29:04 AM
Quote from: frailer on April 26, 2013, 11:32:57 PMQ2ID, perhaps? OK, there's pic box wraparound/drop shadow stuff. A few other things. But give me walking carefully with a Q2ID'd file any day to actually opening it in Never Never Land.
Not as though it's expensive, on the scale of things.

isn't quark cheaper than q2id?
Title: Re: ...and so it begins...
Post by: Slappy on April 29, 2013, 10:50:37 AM
In the short run, maybe. But after you factor in lost time, bad plates or jobs that have to be re-run because of a shitty Q PDF I'd say cut to the chase & convert. That's only if you're really have serious issues, of course.
Title: Re: ...and so it begins...
Post by: DigiCorn on April 29, 2013, 10:51:51 AM
Ok... I am not having trouble getting a properly created .pdf out of the q (using FontWizardXT), but it's taking all of my spot colors and defining them using Lab values. Rampage DOES NOT LIKE Lab values, and basically my color build in CMYK is the inverse of what I need.  :wtf:

I went through the preferences; is there a way to change this?
Title: Re: ...and so it begins...
Post by: Joe on April 29, 2013, 01:37:16 PM
Welcome to Pantone Plus...the wave of the future.

There was a link around here somewhere that you could download the legacy Pantone libraries for CS6. Not sure if they would work for Quark. Search the forum for Pantone Plus.
Title: Re: ...and so it begins...
Post by: DCurry on April 29, 2013, 02:45:55 PM
I would think even if it is Pantone Plus, you could edit the color in Quark and "detach" the color from that library definition by choosing CMYK as the model (but still keep Spot Color checked).
Title: Re: ...and so it begins...
Post by: DigiCorn on April 29, 2013, 03:04:06 PM
I can make .eps and .pdf from the q 9 in a variety of different ways (direct from the q 9, through FW XT and taking the .eps and distilling it), and I get a different sep value each way. And none of them match the previous from q 6.5

For example, Pantone 139 can RIP with 0 cyan, 5 cyan, 16 cyan and as high as 23 cyan depending on the method ripped... all letting Rampage convert to process.
Title: Re: ...and so it begins...
Post by: DigiCorn on April 29, 2013, 03:24:27 PM
Font Wizard XT is a recommended XT by Rampage. They used to recommend using "Device N" as the preferred color output, but it has since been removed. Using "As-is," for the color does not work. Also, I've discovered that you have to use Duotone .eps and NOT multichannel DCS. Looks like the direct output to .pdf from the q 9 and NOT using Font Wizard XT is the way to go. Still struggling to get proper color, however, as Pantone + and Lab along with Rampage is screwing up the works.
Title: Re: ...and so it begins...
Post by: Slappy on April 30, 2013, 10:06:31 AM
Quote from: Joe on April 29, 2013, 01:37:16 PMWelcome to Pantone Plus...the wave of the future.

There was a link around here somewhere that you could download the legacy Pantone libraries for CS6. Not sure if they would work for Quark. Search the forum for Pantone Plus.
I got 'em from here, (http://helpx.adobe.com/content/help/en/illustrator/kb/pantone-plus/_jcr_content/main-pars/download_0/file.res/Older_Pantone.zip) although I don't think it'll resolve his issue.

I know Lammy ran into this recently, and I think setting it to output the color As Is resolved the problem, might have been on a different RIP though.
Title: Re: ...and so it begins...
Post by: DigiCorn on April 30, 2013, 10:08:53 AM
In the q, Pantone + is separate from the standard Pantone definitions. I've found through experimentation that to match my previous q6 project, I need to export a pdf from the q, not using FW XT, and I need to select "cmyk and spot" for color. Technically it's not the proper way because the separation builds on the spot convert differently from the official Pantoneā„¢ color bridge definitions, but it's the way I need to do it to match the previous run separations. Depending on how you write your files, you can get 4 or more different values on the same converted spot color from the same file.

CS6 does the same thing. I understand why they use Lab colors, but it makes matching previous printing a bitch in 4-color.
Title: Re: ...and so it begins...
Post by: andyfest on April 30, 2013, 11:03:21 AM
Quote from: DigiCorn on April 30, 2013, 10:08:53 AMIn the q, Pantone + is separate from the standard Pantone definitions. I've found through experimentation that to match my previous q6 project, I need to export a pdf from the q, not using FW XT, and I need to select "cmyk and spot" for color. Technically it's not the proper way because the separation builds on the spot convert differently from the official Pantoneā„¢ color bridge definitions, but it's the way I need to do it to match the previous run separations. Depending on how you write your files, you can get 4 or more different values on the same converted spot color from the same file.

CS6 does the same thing. I understand why they use Lab colors, but it makes matching previous printing a bitch in 4-color.
Dig - there is a work-around for Illy CS6 & InDesign CS6 so you can use the "classic" CMYK-based libraries - in this thread:
https://www.b4print.com/index.php?topic=7313.msg217902#msg217902 (https://www.b4print.com/index.php?topic=7313.msg217902#msg217902)
Title: Re: ...and so it begins...
Post by: DigiCorn on May 01, 2013, 01:48:56 PM
I really fucking hate the q.

Yesterday I spent 7 hours running tests and exporting and RIPping files. Today, I'm back to square one, as none of the :fail safes," are working. The q just does whatever the hell it wants with color, and it's inconsistent and unclear as how to remain predictable.
Title: Re: ...and so it begins...
Post by: gnubler on May 01, 2013, 01:53:35 PM
So it sucks?

I know a long time q user (Refuses To Change) who likes that you can make color corx in quark.  :laugh:
Title: Re: ...and so it begins...
Post by: DigiCorn on May 01, 2013, 02:40:41 PM
OK... I'm about to lose my friggin' mind here. Yesterday, I exported out pdfs, and when RIPped in Rampage, depending on how the pdf was generated, I got 4 different builds for Pantone 139. I finally thought I had it dialed in, and got an exact match to my previous printing build from 2 years ago. Now today, no matter what I do, or no matter how I write the pdf, I get the same result, which is NOT what I want.  :wtf:, q 9? I'm exporting it out the same way as yesterday when I got the desired results, and I haven't touched the q since then, nor have I changed or altered ANY settings at all.  :wtf:?
Title: Re: ...and so it begins...
Post by: born2print on May 01, 2013, 02:46:50 PM
I don't have 9, but it doesn't seem logical for the result pdf to be different overnight...
Something else must be going on...  Acrobat? (but what?)
Or you changed something and forgot? Color library?
 :wtf: :wtf: :wtf:
Title: Re: ...and so it begins...
Post by: DigiCorn on May 01, 2013, 02:55:14 PM
nope.

it was the last thing i did last night before i shut down and went home. it's the only thing i've worked on today.

the q is illogical.
Title: Re: ...and so it begins...
Post by: born2print on May 01, 2013, 03:02:04 PM
bummer.
Maybe retro-save to v8 is worth thinking about... unless there's some new functionality in 9 that would burn you
?
Title: Re: ...and so it begins...
Post by: DigiCorn on May 01, 2013, 03:12:24 PM
i only have 6.5, and i'm running tests from there now
Title: Re: ...and so it begins...
Post by: born2print on May 01, 2013, 03:15:09 PM
Awesome! I'm sure that will fix everything  :sarcasm:
(good luck dude)
Title: Re: ...and so it begins...
Post by: DigiCorn on May 01, 2013, 03:30:29 PM
yeah... every time i write a pdf from 6.5 now, it crashes. lovely. :banghead:
Title: Re: ...and so it begins...
Post by: born2print on May 01, 2013, 03:32:54 PM
Dare I suggest .ps
 :puke:
Title: Re: ...and so it begins...
Post by: DigiCorn on May 01, 2013, 03:32:57 PM
ok... the fucking thing writes the right color from 6.5, but only when I export an .eps from Font Wizard XT .
Title: Re: ...and so it begins...
Post by: David on May 02, 2013, 10:28:48 AM
this just in...

Title: Re: ...and so it begins...
Post by: Slappy on May 02, 2013, 10:56:23 AM
So, they're finally catching up to what - CS2?  :banana:
Title: Re: ...and so it begins...
Post by: David on May 02, 2013, 11:39:15 AM
I like this new feature... it's called bullets...

wonder where they got that from....hmmmm
Title: Re: ...and so it begins...
Post by: DigiCorn on May 02, 2013, 11:42:49 AM
Quote from: DigiCorn on May 01, 2013, 03:32:57 PMok... the fucking thing writes the right color from 6.5, but only when I export an .eps from Font Wizard XT .
I also forgot to mention that I have to distill the .eps files to .pdf, and RIP the pdf and let Rampage convert the color. It's the only way that works to get the right color. I reRIPped the FW XT .eps from last time, and they are the correct color, but the FW .eps from 6.5 this time rip with the wrong color, despite being generated from the same file on the same machine. Converting the file with PSP in .pdf to CMYK doesn't work either - it has to convert in Rampage to match. Makes no fucking sense.
Title: Re: ...and so it begins...
Post by: born2print on May 02, 2013, 12:03:53 PM
Did you try to print to .ps then distill? It's so lame it just may work.
Title: Re: ...and so it begins...
Post by: DigiCorn on May 02, 2013, 12:06:20 PM
No. Once I found a way that accomplished what was needed, I was done.

But oh joy! I got another q 9 job in my queue.

It's like word got out that we stupidly bought the q 9 and now all the retards put on their robe and slippers and left the asylum, disk in hand. Yes, the most recent job came in on CDR... not DVD - CD. There may even be drool on it.

I think the q started a list. If you bought it, they will find you. It knows what scares you.
Title: Re: ...and so it begins...
Post by: Skryber on May 02, 2013, 12:16:04 PM
Quote from: DigiCorn on April 26, 2013, 03:44:45 PM
Quote from: Joe on April 26, 2013, 02:31:31 PM
Quote from: DigiCorn on April 26, 2013, 02:20:52 PMAnyone else besides me using the FontWizard XT XTension?

No. You are the only one. :tongue:
It makes .eps and .pdf from the q that actually "work"

[edit] if anyone interested, it's available here: http://www.jolauterbach.com/products/fontwizard.htm (http://www.jolauterbach.com/products/fontwizard.htm)

It's $69 for new users (uh, huh huh... sixty nine), $49 for an upgrade from an older version. Just had to upgrade today.

I've been busy and didn't see this until now. We used this at the last shop but never ever ever was I able to output anything from Quack with working transparency. I ALWAYS had to fuck with it in Rampage. Did they fix that yet?
Title: Re: ...and so it begins...
Post by: born2print on May 02, 2013, 12:19:51 PM
(https://encrypted-tbn2.gstatic.com/images?q=tbn:ANd9GcS8fK2KeAGeLwqpim6CTTcBwoMV8oR4ZLCWVzwjDbFqNnGiWRt1)
Title: Re: ...and so it begins...
Post by: DigiCorn on May 02, 2013, 12:24:17 PM
Quote from: Skryber on May 02, 2013, 12:16:04 PM
Quote from: DigiCorn on April 26, 2013, 03:44:45 PM
Quote from: Joe on April 26, 2013, 02:31:31 PM
Quote from: DigiCorn on April 26, 2013, 02:20:52 PMAnyone else besides me using the FontWizard XT XTension?

No. You are the only one. :tongue:
It makes .eps and .pdf from the q that actually "work"

[edit] if anyone interested, it's available here: http://www.jolauterbach.com/products/fontwizard.htm (http://www.jolauterbach.com/products/fontwizard.htm)

It's $69 for new users (uh, huh huh... sixty nine), $49 for an upgrade from an older version. Just had to upgrade today.

I've been busy and didn't see this until now. We used this at the last shop but never ever ever was I able to output anything from Quack with working transparency. I ALWAYS had to fuck with it in Rampage. Did they fix that yet?
They have added some transparency functionality. Whether it "works," as intended is probably up for some debate. In my case, there is some color alteration...

in all actuality, it was probably wrong 2 years ago when I last worked on it, and it's correct now... but now I have to match something from before, so it's a real fly in the ointment.
Title: Re: ...and so it begins...
Post by: hotmetal on June 02, 2013, 11:01:58 PM
this was posted on Macintouch today:

http://www.macstrategy.com/blog.php?17 (http://www.macstrategy.com/blog.php?17)

               
                                               :old:
Title: Re: ...and so it begins...
Post by: frailer on June 03, 2013, 06:35:54 AM
Seriously, I don't think I'd have the energy or motivation to go through those Quack installation/licensing charades again. I think I'd end up blubbering in the foetal position in a corner.
Title: Re: ...and so it begins...
Post by: Joe on June 03, 2013, 07:34:19 AM
The activation code is enough to sway me away from it.

We had one customer considering moving back to Quark. They've fallen silent since they first asked me about. Hopefully that means they have decided against that.
Title: Re: ...and so it begins...
Post by: Slappy on June 03, 2013, 08:46:52 AM
Quote from: hotmetal on June 02, 2013, 11:01:58 PMthis was posted on Macintouch today:

http://www.macstrategy.com/blog.php?17 (http://www.macstrategy.com/blog.php?17)

               
                                               :old:
Jesus, I only skimmed that page for about 45 seconds and that green has burned my retinas so badly my monitor now appears to have a magenta-ish cast to it. :blinded:
Title: Re: ...and so it begins...
Post by: Fontaholic on June 03, 2013, 10:07:08 AM
Quote from: Slappy on June 03, 2013, 08:46:52 AMJesus, I only skimmed that page for about 45 seconds and that green has burned my retinas so badly my monitor now appears to have a magenta-ish cast to it. :blind:

You too...?

 :shocked:

Cheers, John the Fontaholic
Title: Re: ...and so it begins...
Post by: David on June 03, 2013, 10:25:50 AM
and what's with the "must accept cookies" disclaimer?

stupid websites
Title: Re: ...and so it begins...
Post by: Joe on June 03, 2013, 11:07:59 AM
Quote from: david on June 03, 2013, 10:25:50 AMand what's with the "must accept cookies" disclaimer?

stupid websites

That is the new European Union cookie law.
Title: Re: ...and so it begins...
Post by: Slappy on June 03, 2013, 11:11:35 AM
The only cookies I'm accepting are the ones we used to get in the parking lot a Dead show! amirite??
Title: Re: ...and so it begins...
Post by: hotmetal on June 03, 2013, 11:11:45 AM
Quote from: Fontaholic on June 03, 2013, 10:07:08 AM
Quote from: Slappy on June 03, 2013, 08:46:52 AMJesus, I only skimmed that page for about 45 seconds and that green has burned my retinas so badly my monitor now appears to have a magenta-ish cast to it. :blind:
You too...?
 :shocked:
Cheers, John the Fontaholic


Sorry, I wasn't thinking. British designers an' at. I don't know how to link to a specific post in the Macintouch comments threads, so I gave you the guy's blog URL.

Try this straight text version from Macintouch, which had me rolling on the floor and laughing (but maybe not you guys, I guess?)

There's also this list posted on Macintouch today of "other software" you might start getting files in from your favorite customers in the coming months: 

http://forums.cgsociety.org/showpost.php?p=7591918 (http://forums.cgsociety.org/showpost.php?p=7591918)

* * * * * * * *

(meanwhile, as Graham Needham wrote the other day on Macintouch:)

In line with the need to test alternatives to Adobe (Creative Cloud) products, we decided to purchase a QuarkXPress 9 upgrade with its potential to replace InDesign. This is our (now laughable) experience of trying to do that:

With the need to look at and test alternatives, we attempted to buy, install and update QuarkXPress 9 for Mac, taking advantage of a Quark offer to upgrade from any previous version. We dug out our legitimate copy of QuarkXPress 4 and started on our journey. This journey was so awful, we just had to document it - hence this blog post. This really happened - it's so bad, we're not sure you'll believe us? 20 years ago, Quark were bad. 10 years ago they were truly awful. And now they are atrocious...

The Quark Saga

- Quark currently has a special offer on at the moment where you can upgrade from any previous version of QuarkXPress but it's only available online from the Quark store so we click on the offer link which redirects us to the Quark UK online store (as we're in the UK) - https://shop.quark.com/uk/ (https://shop.quark.com/uk/)

- To buy something you need to create a user account (#1) so we create this and make the purchase (this part, the part where the company takes your money, is unsurprisingly really easy)

- At the successful purchase page we're given a link to download the QuarkXPress 9 installers (this is actually Quark 9.5.0.0, ~850MB in size)

- We download the software which takes a while

- We install QuarkXPress

- A restart is required

- We launch QuarkXPress

- So far, so good. We should be using Quark in a minute or two now. We can't wait to take a look at it compared to InDesign.

- The software informs us that an Activation code is required and provides a link to a web site for us

- Sigh, the pain and misery starts?

- We click on that link which takes us to a web site (https://store.quark.com/ (https://store.quark.com/)) whereupon the web page informs us that not only do we need an Activation code but we also need a Validation code too. What are all these codes? (thankfully Quark provides a page explaining it all here https://quark.parature.com/ics/support/kbanswer.asp?deptID=30029&task=knowledge&questionID=1242 (https://quark.parature.com/ics/support/kbanswer.asp?deptID=30029&task=knowledge&questionID=1242))

- To get a Validation code you need to register your software so we try logging in to the site with user account #1 - that doesn't work, we need a new/different account so we create one (user account #2)

- We then request a Validation code whereupon the web site asks us for our QuarkXPress 9 serial number. We enter it - it doesn't work (this is because we're currently on the Quark USA web site - remember the software took us here automatically and there's no indication that we're on a USA only web site and there's no information telling us that as we're in the UK/made our purchase in the UK we should actually be on the Quark European web site)

- So, as we're used to 20+ years of Quark's idiosyncrasies, we try going to the Quark European web site (https://eurostore.quark.ch/ (https://eurostore.quark.ch/))

- Once again, to get a Validation code we need to register our software so we try logging in with user account #1 - doesn't work so we try user account #2 that we just created on the Quark USA web site - that doesn't work either, we need a new/different account so we create one (user account #3)

- We then request a Validation code whereupon the web site asks us for our QuarkXPress 9 serial number. This is finally accepted!!! But then the web site tells us that it's an upgrade and we need to enter our original (older version) serial number. We try to enter that but it doesn't work. Hmmm?

- At this point there's not a lot we can do but call Quark so we hunt around their multiple web sites for a European/UK customer service telephone number and come across one under a section "Customer Service" where it says "Use the contact information below for assistance with the following topics: Registering products in cases where immediate support is needed" (http://www.quark.com/en/Buy/QuarkXPress_Sales/Customer_Service/ (http://www.quark.com/en/Buy/QuarkXPress_Sales/Customer_Service/)) there is a normal London telephone number and an 0808 number (it's confusing in the UK because that number might be free to call or it could cost us up to ?2 a minute or something). So we opt to call the London number.

- There's no answer and it goes straight to voicemail - WTF? We leave a voicemail message explaining our situation.

- So we call the other number and go through the usual press 6 then 6 then 6 to sell your soul to the devil and speak to a human

- We finally get a human on the other end of the telephone line (support guy #1) but they barely speak English and they have difficulty understanding us (are we actually in hell? Did we actually just sell our soul to the devil?). We ask to speak to someone who speaks and understands English and they say that's not possible. We try and get an activation code from them but take 20 minutes just trying to spell our name, company name and email address to them (maybe all this is deliberate? We may well be paying ?2 a minute for the call afterall and Quark are pocketing the profit?)

- 21 minutes into the call our mobile phone rings because the "Sales Director" of Quark Europe is on the telephone returning our call from the voicemail we left on the London telephone number (btw that number isn't actually for support or customer service or anything useful - we're told that number shouldn't be on the web site and it's a mistake). Anyway, we quickly ask support guy #1 on the other telephone to please hold while we speak to their Sales Director. After a few minutes speaking to the Sales Director support guy #1 just hangs up. Nice!

- We have a long conversation with the Sales Director (which we won't go into here) and he promises that our problems will get resolved as soon as possible. We give him our contact details and state that the best way of contacting us is our mobile number or email address but best not to use the landline number we've given (because we're not sitting next to that phone at that time/on that day)

- We sigh and decide to have some lunch

- Amazingly when we get back a support ticket email appears in our inbox from support guy #1 that was originally on the telephone - he must have finally got our email address spelled right - the email contains an activation code but he's created yet another user account (#4 - on https://eurostore.quark.ch/ (https://eurostore.quark.ch/)) to obtain us that code (support guy #1 refers to me as "Brian" even though my name is "Graham" - I guess they sound similar if you don't speak good English - that's the name that is now registered on user account #4 but guess what? You can't edit those personal details on your own account so I'll be stuck being called Brian! - a life of Brian eh?)

- But also there's an email from our voicemail system where another support person (support guy #2) has called our landline number (you know, the one we told the Sales Director not to call us on) and he's opened a second support ticket asking us to provide some more information about our problem (even though we explained it all to the Sales Director who promised this problem would get resolved - and now I'm called Graham Kneedham, you know, because if you don't speak proper English the first part of my surname could be construed as being spelt that way)

- We activate the software using the activation code from support guy #1. Woohoo! Success!

- But it's Quark v9.5.0 though and we know there's a Quark 9.5.2 so we run the built-in Quark updater software (from the QuarkXPress menu) and it says we need to download and install a 9.5.1.0 "update" (~170MB)

- We click through the necessary screens to download and install the update and after the download and at the start of the installation process the installer and updater just quit - no error message, nothing. Try a few more times - same problem. Hmmm?

- So we decide to click on the support ticket link(s) in the emails so we can tell Quark the latest problem - the link takes us to a support web site (http://quark.parature.com (http://quark.parature.com)) requesting that we login so we try logging in with user account #1 - that doesn't work, so we try user account #2 - doesn't work, so we try user account #3 - doesn't work, so we try user account #4 - doesn't work, we need yet another new/different account so we try to create one (user account #5) but as we're security conscious the 20+ character password we use is not accepted (oh goody, we're informed by the web site that the password must be 16 characters or less!)

- So we finally get user account #5 setup (with a poor password) and we update our support tickets with the requested, relevant information and also state we can't update our paid for, installed and activated software

- Support guy #2 comes back to us via the support ticket stating "Since QuarkXPress 9.5.1 is an installer only, you'll need to uninstall QuarkXPress 9.5 first and then install 9.5.1 directly." - this is patently false as the built-in Quark updater has already shown us a 9.5.1.0 "update" (~170MB). And? didn't we install v9.5.0 from the very installer that was downloaded from the link when we purchased the product from Quark themselves? Yes we did FFS! Grrrrr?

- In addition Support guy #2 gives us instructions on how to manually uninstall QuarkXPress 9 - these are not right and have incorrect paths to files/folders that need deleting - as we know what we are doing (thankfully, but god help anyone that doesn't) we get all the necessary files deleted and click on the link to download the full Quark 9.5.1.0 installer (http://www.quark.com/support/downloads/Details.aspx?fid=243 (http://www.quark.com/support/downloads/Details.aspx?fid=243)) provided in the support ticket

- We locate the Quark 9.5.1.0 installer and click the download button - no go, not allowed, we need to login before we can download anything so we try logging in with user account #1 - that doesn't work, so we try user account #2 - doesn't work, so we try user account #3 - doesn't work, so we try user account #4 - doesn't work, so we try user account #5 - doesn't work, we need yet another new/different account so we create one (user account #6 at http://euro.quark.com/en/Support/Downloads/Login.aspx (http://euro.quark.com/en/Support/Downloads/Login.aspx)) and download the software (another ~768MB download)

- We install Quark 9.5.1.0 and run the built-in Quark updater again which now tells us we need a Quark 9.5.1.1 "update" (~9MB)

- We click through the necessary screens to download and install the update and after the download and at the start of the installation process the installer and updater just quit - no error message, nothing. Try a few more times - same problem again. Hmmm?

- This time there is no 9.5.1.1 "installer" to download from the Quark web site but there is an "updater" available for 9.5.1.1 so we download that and try installing the update manually. We open the downloaded disk image and double click the installer which results in an OS X warning message that "'QuarkXPress 9 Updater' can't be opened because it is from an unidentified developer" - WTF? Quark can't even sign their own updaters properly? Now that's probably why the built-in updater didn't work because the downloaded updates aren't signed properly and won't work

- We install 9.5.1.1 ourselves as we know how to bypass Gatekeeper, then discover there is a 9.5.2.0 update from the built-in Quark updater, download that manually too and install that (also not signed properly)

- Finally we have a working QuarkXPress 9.5.2.0 software package on our computer and we can start testing it against InDesign
Title: Re: ...and so it begins...
Post by: hotmetal on June 03, 2013, 11:13:27 AM
Quote from: Slappy on June 03, 2013, 11:11:35 AMThe only cookies I'm accepting are the ones we used to get in the parking lot a Dead show! amirite??


heh!            :hemp:
Title: Re: ...and so it begins...
Post by: Farabomb on June 03, 2013, 11:28:12 AM
Watch the Moroccan episode of the new Anthony Bourdain Parts Unknown for a recipe fo yummy ganja balls.

I went through that list of alternative programs. Guess what one I didn't see on there.

PAP.
Title: Re: ...and so it begins...
Post by: gnubler on June 03, 2013, 08:52:19 PM
LOL. I read that entire link, green & all. Thx for reminding me why I hate quark so much, even beyond the UI.
Title: Re: ...and so it begins...
Post by: StudioMonkey on June 05, 2013, 04:43:58 AM
Cheeses what a palaver.  I think I'll stick with Adobe.  I am certainly NOT going to start using Corel products.  I have actually used Freeway to build websites and its brilliant if you're a designer and don't do HTML.  I did a fairly big website for a photographer http://www.j-leightaylorphotography.com/ (http://www.j-leightaylorphotography.com/) and he got someone else to optimise it - he pulled it to pieces.  I got the impression I had been using the web equivalent of Publisher which was not a good feeling.
Title: Re: ...and so it begins...
Post by: gnubler on June 05, 2013, 09:18:19 AM
Quote from: StudioMonkey on June 05, 2013, 04:43:58 AMI got the impression I had been using the web equivalent of Publisher which was not a good feeling.

Well, luckily quark has this awesome feature to save a layout as a web page. It totally works and the code it produces is clean!
Title: Re: ...and so it begins...
Post by: Joe on June 05, 2013, 09:36:51 AM
Quote from: gnubler on June 05, 2013, 09:18:19 AM
Quote from: StudioMonkey on June 05, 2013, 04:43:58 AMI got the impression I had been using the web equivalent of Publisher which was not a good feeling.

Well, luckily quark has this awesome feature to save a layout as a web page. It totally works and the code it produces is clean!

LIAR!
Title: Re: ...and so it begins...
Post by: andyfest on June 05, 2013, 09:55:30 AM
Quote from: Joe on June 05, 2013, 09:36:51 AM
Quote from: gnubler on June 05, 2013, 09:18:19 AM
Quote from: StudioMonkey on June 05, 2013, 04:43:58 AMI got the impression I had been using the web equivalent of Publisher which was not a good feeling.

Well, luckily quark has this awesome feature to save a layout as a web page. It totally works and the code it produces is clean!

LIAR!
:lmao:
Title: Re: ...and so it begins...
Post by: David on June 05, 2013, 10:28:04 AM
quark swears it's clean, so that's good enough for me....      :shoots_self:
Title: Re: ...and so it begins...
Post by: Joe on June 05, 2013, 11:56:07 AM
Quote from: david on June 05, 2013, 10:28:04 AMquark swears it's clean, so that's good enough for me....      :shoots_self:

QUARK is a LIAR too!
Title: Re: ...and so it begins...
Post by: gnubler on June 05, 2013, 02:28:06 PM
As clean as the "ladies" that stroll Route 66 here late at night. And pretty much all day, too.  :puke2:
Title: Re: ...and so it begins...
Post by: hotmetal on June 05, 2013, 02:43:10 PM
http://content.quark.com/index.php/email/emailWebview?mkt_tok=3RkMMJWWfF9wsRonuqzJdO%2FhmjTEU5z17OwkWKa3lMI%2F0ER3fOvrPUfGjI4ITcdiI%2BSLDwEYGJlv6SgFTrDAMahozrgIWRM%3D (http://content.quark.com/index.php/email/emailWebview?mkt_tok=3RkMMJWWfF9wsRonuqzJdO%2FhmjTEU5z17OwkWKa3lMI%2F0ER3fOvrPUfGjI4ITcdiI%2BSLDwEYGJlv6SgFTrDAMahozrgIWRM%3D)
Title: Re: ...and so it begins...
Post by: Joe on June 05, 2013, 04:02:29 PM
Quote from: hotmetal on June 05, 2013, 02:43:10 PMhttp://content.quark.com/index.php/email/emailWebview?mkt_tok=3RkMMJWWfF9wsRonuqzJdO%2FhmjTEU5z17OwkWKa3lMI%2F0ER3fOvrPUfGjI4ITcdiI%2BSLDwEYGJlv6SgFTrDAMahozrgIWRM%3D (http://content.quark.com/index.php/email/emailWebview?mkt_tok=3RkMMJWWfF9wsRonuqzJdO%2FhmjTEU5z17OwkWKa3lMI%2F0ER3fOvrPUfGjI4ITcdiI%2BSLDwEYGJlv6SgFTrDAMahozrgIWRM%3D)

BANG! :shoots_self:
Title: Re: ...and so it begins...
Post by: Slappy on June 05, 2013, 04:14:31 PM
Oh n0z!!!!11
Title: Re: ...and so it begins...
Post by: gnubler on June 05, 2013, 04:23:53 PM
Quoteyou're going to wonder how you managed without it.

I've managed better than ever without it.
Title: Re: ...and so it begins...
Post by: StudioMonkey on June 06, 2013, 05:34:30 AM
Quote from: gnubler on June 05, 2013, 09:18:19 AM
Quote from: StudioMonkey on June 05, 2013, 04:43:58 AMI got the impression I had been using the web equivalent of Publisher Quark which was not a good feeling.

Well, luckily quark has this awesome feature to save a layout as a web page. It totally works and the code it produces is clean!

Fixed