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Workflows => Fujifilm XMF => Topic started by: Joe on June 30, 2021, 09:06:49 AM

Title: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: Joe on June 30, 2021, 09:06:49 AM
Is there such a thing out there yet? As the resident crash test dummy I installed Big Sur on my Mac and I think I have everything working except the XMF client which doesn't give me any errors. It just won't launch.
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: Tracy on June 30, 2021, 03:31:27 PM
do you have a license? if so call it in
I never installed client by myself
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: Joe on June 30, 2021, 04:42:07 PM
do you have a license? if so call it in
I never installed client by myself

That is the software we use on our Javelin CTP so I guess we have a license. I've never used Fuji/XMF support so I have no idea where to start. Also I'm not a big fan of calling support no matter where on Earth it is located.
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: Slappy on June 30, 2021, 05:23:37 PM
Fuji/XMF support is actually pretty awesome. I miss it, since we cancelled our Maintenance a while ago.

Check it out, I'll be curious to know too, as I hope to get new Macs in here before long and will need compatibility.

1-800-FLY-FUJI
          (359-3854)
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: Tracy on June 30, 2021, 08:39:56 PM
Oh their support is wonderful!
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: Joe on June 30, 2021, 09:23:49 PM
Well I am about to find out...

3...2...1

Answer: Since it is not an urgent problem they are going to call me back tomorrow.
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: Joe on July 01, 2021, 01:47:19 PM
So have not heard back from XMF support. This is why I hate all tech support. Awesome support? Wonderful support? Balderdash! Or maybe it is just me. :blind:

Why, when I called them last night did they ask me if I was calling from Walmart? The people that work in the plate room told me every time they call they also get asked if they are calling from Walmart. Weird.

I have found out from my friend Google there is a version of the XMF client for Big Sur. Why does XMF not have a website where you can download software? I have found their support website where they have downloads. Below is the extent of their downloads.
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: Joe on July 01, 2021, 01:48:03 PM
 :facepalm:
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: Tracy on July 01, 2021, 02:03:38 PM
sorry Joe, I hope you get a good tech
there are a couple that really are very good
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: Joe on July 01, 2021, 02:15:50 PM
So they did just call me. There is no XMF Client for Big Sur yet. Maybe by September but that is only a guess on their part. So Big Sur will be supported about the time Apple releases macOS Monterey. So they are staying a full version behind. Have they been taking lessons from Kodak?

Seems the google page I found about Big Sur support was for other Fuji software and not XMF.
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: bornrd on July 02, 2021, 03:49:15 AM
We called them [Fuji] Yesterday, and the representative was getting a lil p*ssed defending theirselves by saying Apple surprised everyone out of the blue with a big number of problematic changes...

We didn't even want to rustle his jimmies  :azn:

He also vaguely said something along the lines of "maybe by autumn"
So that's coming from European tech support, as well.

"Maybe by autumn" is also the official release Date for Monterey tho..
EDIT: oOh, Joe just pointed that out.
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: Joe on July 02, 2021, 08:49:35 AM
In what may be a worlds first Kodak beat them in supporting Big Sur in Prinergy. Still waiting on Preps to be fully compatible but that is supposed to happen in July.
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: Slappy on July 02, 2021, 09:41:46 PM
Meh, I won't be getting new Macs with Big Sur any time soon anyway. Shoot, I just got the OK to add 16GB of RAM to our 4-year old machines to try & keep 'em running for the duration!  ::)
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: bornrd on July 05, 2021, 01:43:18 AM
We just got a beta version this morning and so far, it runs just fine on Big Sur!
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: Joe on July 05, 2021, 12:36:38 PM
Lucky you!
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: Joe on July 06, 2021, 05:12:15 PM
I ended up installing the XMF client into an unused Windows 2012 Server that I can Remote into from my Mac to use the client.

I also have to remote into that server to be able to print jobs back into Prinergy from Preps 9.0.1 because it crashes Preps on Big Sur.

The upgrade to Big Sur on my iMac has not gone smoothly. >:(
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: bornrd on July 07, 2021, 01:39:24 AM
UPDATE: Lucky we're testing!

Couple of times, the mac where it's on froze up completely, having to force shut down with the power button.

So yeah... not exactly production ready.
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: Lee Fenical on July 29, 2021, 08:42:43 AM
We just got a beta version this morning and so far, it runs just fine on Big Sur!

Man, I'de love to know where you got it. I'm gonna send a request today to my rep. We're less than 2 weeks away from a new JPress hitting the floor, and my brand spanking new iMac won't run XMF.
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: bornrd on July 30, 2021, 02:46:20 AM
We just got a beta version this morning and so far, it runs just fine on Big Sur!

Man, I'de love to know where you got it.

Hello Lee!

Well, yeah, from the Fuji man I think.

However, you'll be quick to notice that the client still does not run very stable on big sur.. apparently they have a new public testing version coming real soon - but we haven't heard back. If you're lucky you might be eligible for that. But we haven't heard back for a few days ^^

Coming to think of it... Fuji man would be a nice superhero design
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: Tracy on July 30, 2021, 03:25:58 PM
 :laugh:
da ta da da! It's Fuji-man

what are his super powers?
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: bornrd on August 02, 2021, 04:44:57 AM
Well for starters, lasers coming from his eyes can record plates as rapidly as 7 minutes/Plate!  :banana:

Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: AaronH on August 04, 2021, 05:30:27 PM
I've got an email in to my Fuji rep wondering when the Big Sur release is going to happen since we're like a month out now from a new Mac OS (I'm pretty sure anyway, Apple seems to release a whole version every September). Only response I've gotten was that he'll look into it, that he knows who to talk to. That was I think about two weeks ago...

Part of the problem from what one of their Fly-Fuji tech dudes was telling me earlier this year was that when Apple made the switch to only allowing 64bit programs to be installed (Mojave I think?), was that the software engineer guys did a super sloppy job coding it to 64bit for the Mac client. That's bit them in the rear end for the Big Sur and M1 move.
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: Lee Fenical on August 05, 2021, 09:51:45 AM
We just got a beta version this morning and so far, it runs just fine on Big Sur!

Man, I'de love to know where you got it.

Hello Lee!

Well, yeah, from the Fuji man I think.

However, you'll be quick to notice that the client still does not run very stable on big sur.. apparently they have a new public testing version coming real soon - but we haven't heard back. If you're lucky you might be eligible for that. But we haven't heard back for a few days ^^

Coming to think of it... Fuji man would be a nice superhero design

Thanks for the heads up on the possible public test version! I did hit my Fuji rep up, but did not hear back yet. We've slowly been getting XMF up and running because they are having shipping issues. My Impo Proofer came in 3 separate shipments over 3 weeks, as well as the new Epson for which the final piece from X-rite just showed up. So the techs will be out to do the final prepress machines install next week. Will try to pry something out of them then.

If they have any new news I'll be sure to post it here.
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: Slappy on August 07, 2021, 02:28:42 PM
We just got a beta version this morning and so far, it runs just fine on Big Sur!
We're less than 2 weeks away from a new JPress hitting the floor, and my brand spanking new iMac won't run XMF.
Ohhhh really? We're in the beginning phase of planning to move into the inkjets also and I know the JPress is in the running. I think I'll start a few threads in the appropriate Forums, if you wouldn't mind weighing in that'd be great! (Or offline, in PM if you're not comfortable posting publicly.)
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: Joe on October 15, 2021, 10:13:52 AM
Got the upgrade on XMF to 6.12. Client now runs on Big Sur.
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: bornrd on October 18, 2021, 02:08:54 AM
That'a great! Moenterey just around the corner!
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: Lee Fenical on October 27, 2021, 11:47:06 AM
Got the upgrade on XMF to 6.12. Client now runs on Big Sur.

I've got our last 2 days of training going on right now, so I will hit my trainer up for this new version this afternoon.

But if that fails, would you be able to throw a copy up on here? I'd be eternally grateful!
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: Lee Fenical on October 27, 2021, 01:52:28 PM
Hah, my trainer just said they will upgrade us next week!! Woohoo!!
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: Joe on October 27, 2021, 09:41:09 PM
I could get you a copy of the client but it won't do any good if the server is not updated as well. And that I do not have. XMF remotely installed the server version.
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: Lee Fenical on October 28, 2021, 10:55:53 AM
Yep, figured that out when the trainer got back in. But they're doing us next week so we'll be good to go.

And, of course, what pops up in my apple notifications this morning? The notice to download and install Monterey   :shoots_self:
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: Joe on October 28, 2021, 10:58:38 AM
Yep, figured that out when the trainer got back in. But they're doing us next week so we'll be good to go.

And, of course, what pops up in my apple notifications this morning? The notice to download and install Monterey   :shoots_self:

We actually got an email from Fuji just yesterday to not install Monterey as XMF will not run on it.
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: ksm1701 on November 02, 2021, 11:54:10 AM
I've just installed Monterey on a Mac we are no longer using and can confirm that the XMF client bounces once in the dock and then just lies down and sulks (ie, it definitely doesn't work!).  :death:
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: Slappy on November 02, 2021, 03:14:17 PM
So, apparently we HAVE TO update our Macs to run the latest abomination iteration of InDesign, but that will invalidate our XMF Clients, assuming I even had a current maintenance agreement to do so - which I don't.

 :shoots_self:
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: Joe on November 02, 2021, 10:31:22 PM
Yep gotta be on Catalina or above for the latest Creative Cloud. I have a bunch of iMacs running Mojave that has to be updated before I leave at the end of the year. Adobe could have made my life easier had they waited until the first of the year but nooooooooo...

 :deadhorse:
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: Tracy on November 03, 2021, 10:33:53 AM
sheesh I think your retirement is perfect timing
who knows what's going to happen to the rest of us!

Im running Mojave I think I will wait for you, I may have to bug you into your retirement tho!
I kept my notes from last time so I might be ok.
who am I kidding what will I do without you!!! :cry:
Title: Re: XMF Client for OS 11 Big Sur on Mac with intel CPU
Post by: Lee Fenical on November 04, 2021, 08:11:53 AM
Yep, figured that out when the trainer got back in. But they're doing us next week so we'll be good to go.

And, of course, what pops up in my apple notifications this morning? The notice to download and install Monterey   :shoots_self:

We actually got an email from Fuji just yesterday to not install Monterey as XMF will not run on it.

Got the same letter the same day  :D

After the wait for a big sur compatible version, I knew not to. I have never jumped on the newest OS on or near release day anyway. Let designers be the guinea pigs lol.

But they updated us yesterday, so far so good...