B4Print.com

Operating Systems => Fonts => Topic started by: DigiCorn on October 18, 2017, 06:03:27 PM

Title: Xerox Phaser 7500DN not printing fonts correctly
Post by: DigiCorn on October 18, 2017, 06:03:27 PM
We just brought the old Xerox Phaser 7500DN from the other shop to this location and are using it. The problem is, it is not downloading fonts when printing. It doesn't matter if you print direct from InDesign or a PDF with fonts embedded; it substitutes certain fonts. It also will not allow "Print as image," from Acrobat. Nothing on the Xerox forums about this and on the configuration page, I don't see an option to turn on downloading of fonts.
Title: Re: Xerox Phaser 7500DN not printing fonts correctly
Post by: Joe on October 18, 2017, 06:32:40 PM
The user manual lists under Standard Features "Postscript and PCL fonts" which makes it sound like there is a problem with the printer. I would try resetting it back to factory defaults and get a clean start. And also make sure the firmware has been updated to the latest available. Also are you using the latest drivers for it?
Title: Re: Xerox Phaser 7500DN not printing fonts correctly
Post by: DigiCorn on October 18, 2017, 07:14:06 PM
The font is a True Type font and not corrupted. Printing from  Mac Pro running Sierra 10.12 (not High Sierra) and using the latest version of the driver (4.8 b 1912).
Title: Re: Xerox Phaser 7500DN not printing fonts correctly
Post by: Joe on October 18, 2017, 07:22:19 PM
What does it do if you outline the font?
Title: Re: Xerox Phaser 7500DN not printing fonts correctly
Post by: DigiCorn on October 19, 2017, 11:14:55 AM
It works, but thickens the type on the output
Title: Re: Xerox Phaser 7500DN not printing fonts correctly
Post by: Possum on October 19, 2017, 04:19:51 PM
Last resort: open up the PDF in Photoshop and print that. Then call Xerox tech support. Maybe there's a belated tweak in the software you didn't get yet.
Title: Re: Xerox Phaser 7500DN not printing fonts correctly
Post by: mc hristel on October 19, 2017, 09:07:59 PM
Do you have the machine set to face true north or magnetic north? 

Maybe moving it to it's new location upset it's alignment with a local ley line? 

Just throwing out ideas here since I would assume that nothing was changed between when it was working before and now.
Title: Re: Xerox Phaser 7500DN not printing fonts correctly
Post by: David on October 20, 2017, 09:30:03 AM
swing a dead chicken over your head....

throwing ideas out there too!

:rotf:
Title: Re: Xerox Phaser 7500DN not printing fonts correctly
Post by: pspdfppdfxhd on October 20, 2017, 10:51:14 AM
Quote from: DigiCorn date=1508426095 link=msg=294890

It works, but thickens the type on the output

Some people like their type "thick".

You might get away with it.

:drunk3: