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Pitstop not working properly
« on: September 15, 2021, 07:56:20 AM »
Hi y'all,

Just updated Acrobat to the latest and suddenly Pitstop is not working right.

When I use the selection tool, it selects but does not SHOW the item is selected. Not good.

We're using Pitstop 13 which I know is pretty old. We could not survive without Pitstop at this place with the type of work we do.

Is an upgrade imminent?  :drunk3:

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Re: Pitstop not working properly
« Reply #1 on: September 15, 2021, 08:30:59 AM »
Hmmmm, just downloaded the trial version (2021) and it's the same thing, you can select but you can't see the selection.

 :facepalm:

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Re: Pitstop not working properly
« Reply #2 on: September 15, 2021, 08:37:27 AM »
Latest Acrobat feature? Working blindly in PitStop?
 :facepalm:

Offline DCurry

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Re: Pitstop not working properly
« Reply #3 on: September 15, 2021, 08:47:05 AM »
We got an email from Enfocus telling us that they are upgrading their license servers on Sat. Sept. 18 and that for a brief period you can't sign in or out, uninstall, re-assign, activate a license key or manage subscriptions. The email looks like the date is a variable so perhaps they are rolling it out gradually and it got you guys already?
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Re: Pitstop not working properly
« Reply #4 on: September 15, 2021, 08:55:51 AM »
Latest Acrobat feature? Working blindly in PitStop?
 :facepalm:

Have you tried quitting out of Acrobat and restarting? Reboot the Mac? Sometimes Pitstop just stops working on my Mac where it won't select anything. I have quit Acrobat and restart it to get it back.
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Re: Pitstop not working properly
« Reply #5 on: September 15, 2021, 08:56:33 AM »
I will give it a go Joe.

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Re: Pitstop not working properly
« Reply #6 on: September 15, 2021, 09:12:33 AM »
Grrrr, no. Suspicious that it happened RIGHT AFTER the update.

Offline Joe

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Re: Pitstop not working properly
« Reply #7 on: September 15, 2021, 09:50:18 AM »
I would try re-installing Pitstop. Are you running Acrobat DC? Version of Mac OS?
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Re: Pitstop not working properly
« Reply #8 on: September 15, 2021, 09:53:17 AM »
OS: 10.14.6 (18G103)

DC: 2021.007.20091 (updated yesterday).




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Re: Pitstop not working properly
« Reply #9 on: September 15, 2021, 10:11:42 AM »
Dumb question: how do I get rid of the trial version and go back to 13?

Seems the version is not the problem here.

 :facepalm:

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Re: Pitstop not working properly
« Reply #10 on: September 15, 2021, 10:22:07 AM »
Looks like my DC updated overnight. I'm seeing the same issue.

 :facepalm:
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Re: Pitstop not working properly
« Reply #11 on: September 15, 2021, 10:29:15 AM »
I have sent out the bat signal to ABC.
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Re: Pitstop not working properly
« Reply #12 on: September 15, 2021, 10:32:55 AM »
Oh no, please help ABC

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Re: Pitstop not working properly
« Reply #13 on: September 15, 2021, 10:41:06 AM »
Looks like my DC updated overnight. I'm seeing the same issue.

 :facepalm:

Oh no. Well last week we dealt with the .lockbit ransom virus which almost decimated every file we have here on the server. There was 2 internal backups and they got .lockbitted too. Luckily the IT consultant had a cloud backup that was ok. This seems minor in comparison to that. But could be a huge headache down the road if there isn't a fix for it soon. Can we go back to a previous version of Acrobat before the update?

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Re: Pitstop not working properly
« Reply #14 on: September 15, 2021, 10:45:11 AM »
ANYBODY ELSE? I THINK 3 OR 4 WOULD MAKE A CONSENSUS. WHY AM I YELLING? I ALWAYS YELL WHEN I AM SCARED!

 :drunk3: :drunk3: Oh, a bit better now.