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Author Topic: Xerox Phaser 7500DN not printing fonts correctly  (Read 3647 times)

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Offline DigiCorn

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Xerox Phaser 7500DN not printing fonts correctly
« on: October 18, 2017, 06:03:27 PM »
We just brought the old Xerox Phaser 7500DN from the other shop to this location and are using it. The problem is, it is not downloading fonts when printing. It doesn't matter if you print direct from InDesign or a PDF with fonts embedded; it substitutes certain fonts. It also will not allow "Print as image," from Acrobat. Nothing on the Xerox forums about this and on the configuration page, I don't see an option to turn on downloading of fonts.
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Offline Joe

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Re: Xerox Phaser 7500DN not printing fonts correctly
« Reply #1 on: October 18, 2017, 06:32:40 PM »
The user manual lists under Standard Features "Postscript and PCL fonts" which makes it sound like there is a problem with the printer. I would try resetting it back to factory defaults and get a clean start. And also make sure the firmware has been updated to the latest available. Also are you using the latest drivers for it?
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Offline DigiCorn

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Re: Xerox Phaser 7500DN not printing fonts correctly
« Reply #2 on: October 18, 2017, 07:14:06 PM »
The font is a True Type font and not corrupted. Printing from  Mac Pro running Sierra 10.12 (not High Sierra) and using the latest version of the driver (4.8 b 1912).
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Offline Joe

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Re: Xerox Phaser 7500DN not printing fonts correctly
« Reply #3 on: October 18, 2017, 07:22:19 PM »
What does it do if you outline the font?
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Offline DigiCorn

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Re: Xerox Phaser 7500DN not printing fonts correctly
« Reply #4 on: October 19, 2017, 11:14:55 AM »
It works, but thickens the type on the output
"Selling my soul would be a lot easier if I could just find it."
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“Always do sober what you said you'd do drunk. That will teach you to keep your mouth shut.”
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Offline Possum

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Re: Xerox Phaser 7500DN not printing fonts correctly
« Reply #5 on: October 19, 2017, 04:19:51 PM »
Last resort: open up the PDF in Photoshop and print that. Then call Xerox tech support. Maybe there's a belated tweak in the software you didn't get yet.
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Offline mc hristel

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Re: Xerox Phaser 7500DN not printing fonts correctly
« Reply #6 on: October 19, 2017, 09:07:59 PM »
Do you have the machine set to face true north or magnetic north? 

Maybe moving it to it's new location upset it's alignment with a local ley line? 

Just throwing out ideas here since I would assume that nothing was changed between when it was working before and now.

Offline David

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Re: Xerox Phaser 7500DN not printing fonts correctly
« Reply #7 on: October 20, 2017, 09:30:03 AM »
swing a dead chicken over your head....

throwing ideas out there too!

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Offline pspdfppdfxhd

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Re: Xerox Phaser 7500DN not printing fonts correctly
« Reply #8 on: October 20, 2017, 10:51:14 AM »
Quote from: DigiCorn date=1508426095 link=msg=294890

It works, but thickens the type on the output

Some people like their type "thick".

You might get away with it.

:drunk3: