Anyone have one of these? It's basically an "envelope press," but ours also has twin drawers and we run 8.5x11 out of one drawer and 11x17 out of the 2nd. It also has a laptop connected to it that runs iQueue. Here's the issue:
We can drag and drop pdfs to iQueue and do what we want with them, but attempting to print direct only works 8.5x11. I uninstalled and reinstalled the printer on my Mac, and used the latest driver from Xante's website (it's from 2012), but when anything outside of 8.5x11 gets over there it denies and the screen says paper mismatch. I've checked drawer configuration and whatnot, but no luck. I can always print through iQueue no matter what... it's just extra steps. Anyone else having this issue? Any ideas? The driver and configuration on Mac in system preferences is unhelpful at best.
You have to program the drawer to tell it what weight and size of paper is in it, basically some of the info you put into iQueue. I've only done it once, but the instructions are in the software manual. You go through the menu on the printer itself. I've got a Mac also, running Snow Leopard, but I've been able to print direct. We have color issues through iQueue, so next time that comes up, I'm going to try printing direct and see if that's better.
That's all done, but it doesn't work. We have color issues through iQueue too, but we tweak the color in iQueue.
Just for jolly, what program is your file in? Supposedly the Impressia loves InDesign files. I have printed several old Quark files by converting them to PDFs and running through iQueue, and they've done fine.
I have a quirk in my setup - I can't print PDFs directly to anything from Acrobat because it's stuck on one orientation and I can't change it. I also have another envelope printer, and when I get a PDF from a customer, I have to import it into another program to print it or it prints sideways.
Have you tried saying 17 x 11 on your Mac? I have to jump through all sorts of hoops sometimes between my Mac and Command WorkStation and our Xerox. Try everything you can think of, even if it doesn't make sense. These machines are moody.
99.9% of what we print is PDF. I've tried using a generic driver, making custom page sizes, etc. and nothing works.
Not a Xante Guru, but the things I know are the IP address of the iQue and the Xante are 2 different Ip's
But it sounds like your getting to your Xante Direct already.
Printing to Ique and changing to Acrobat Color Management prints differently
Ours prints better with Acro color Management instead of same as source, especially for Spot Colors
and I always change spots to Coated, big difference.
I always print to the iQue I don't have the iQue on my desktop, hmm that is a thought tho.
We can only print 8.5 x 11 with a generic driver direct. If we use the Xante driver, it doesn't work at all; it's like the Xante receives the file, but thinks it's a different size from what's spec'd. If we send 11x17 and have 11x17 loaded, it will prompt us to load 11x17. Works fine from iQueue.
That is a pain. I think they only time we've done it direct was when the trainer was here. I've also had headaches when somebody sends an envelope file with crop marks. I crop the file in Acrobat, but iQueue still reads the original size, and I have to tinker with it. I did get that same message once with an envelope but it was a job from iQueue, and I forget the circumstances.
You may ask if there's an updated driver. They updated iQueue recently, maybe the earth moved and they fixed the driver too? :sarcasm:
Go ahead and give tech a call. They may be afraid of bad press - we had so many problems with ours that they finally replaced the machine.
I got a guy at Xante support working on it. I think he thinks I'm an idiot. I sent him screen shots to prove it doesn't work right.
Support guys the world over think everyone is an ID10T. The guy who services our stupid copier is more pompous than a Bass player. I'm thinking; settle down, holmes, you changed a toner cartridge. Takes him like a half hour to do it too.
Yeah, they had me jumping through hoops, printing stuff, measuring stuff, getting voltage readings, taking pix and sending them, you name it, for a month. Like I had time to spend hours on that junk.
And I KNOW you're not an idiot. That machine will put you in an asylum.
Quote from: Ear on June 05, 2017, 03:18:52 PMSupport guys the world over think everyone is an ID10T. The guy who services our stupid copier is more pompous than a Bass player. I'm thinking; settle down, holmes, you changed a toner cartridge. Takes him like a half hour to do it too.
In their defense probably 90% of the people they deal with are.
Like the customer our Xerox tech told about that had trouble with a drum. The tech got there two hours later and found that the dope had left the drawer to the drums standing open, ruining them all.
We had an Accel-A-Writer way back (like 3 jobs ago) and it was the worst. You constantly had to print out these sheets and measure and type in numbers almost daily or it wouldn't print straight. I am NOT a Xante fan.
PC load letter?
What the fuck does that mean?
Tracy, I may have to try your color method. Ours was doing weird stuff. For instance, putting a crosshatch pattern and a stroke around a solid spot color object. I tried all kinds of stuff, finally settled on sending CMYK PDFs in Acrobat version 4. The tech I spoke with said they use Acro version 5.
V5? Nothing like keeping current.
or even close to current.
current-ish, close enough for gov'ment work
:facepalm:
Yeah, especially since Acro 4 takes the file res down to 600 dpi. It's the only thing I tried that didn't bork up the spot color, so I'm done experimenting. This after trying all sorts of things in iQueue, including changing the screening method.
Like I said, this machine will send you to Shutter Island.
Here's my fix...
Quote from: Possum on June 06, 2017, 10:23:54 AMYeah, especially since Acro 4 takes the file res down to 600 dpi. It's the only thing I tried that didn't bork up the spot color, so I'm done experimenting. This after trying all sorts of things in iQueue, including changing the screening method.
Like I said, this machine will send you to Shutter Island.
Yes it can frustrate you, changing spots to coated was a big deal for us.
and most jobs like the Acro color management instead of same as source
we get a couple that like the same as source, not many tho.
also you can adjust colors, the sliders don't show up until you select, I think it says something like
adjust colors separately, it's in the color section, you can also get a spot color slider by itself too.
took me awhile to figure out the Coated Spot and acro color management thing.
I've used coated spots on many old jobs. I just tried one with two spots, a green and a crappy goldish color. The green looks great, the gold has dots in it. That's one of my pet peeves is not printing solid print on some colors. The tech just said that's the way it does it, it's never going to look like offset. Funny, though, neither the Xerox nor Oki I run have ever done this. Solid is solid, no matter what color.
I've messed with the sliders plenty, and sometimes that doesn't change things at all. My biggest problem is not adjusting the colors so much as it is trying to get it to quit turning solids into a halftone. I'd love to print jobs direct to the printer and bypass iQueue to see if that helps, but since most of our envelope jobs are old Quark jobs, I have to turn them to PDFs. (The Impressia doesn't support Quark jobs) I can't print to any machine from Acrobat because that won't behave either. It keeps turning the image sideways no matter what.
Sometimes you just can't get there from here.
xante can make you pull your hair out, but when it works well, It's a money saver for sure.
I've got an old Xante toner B&W proof printer. Between it and its predecessor, they logged in over 30 years of daily use. Now Xante's gotten too sophisticated for its own good. I want to try printing direct to the printer when I can and see if the machine's own rendering engine knows what a solid is. I've never seen dots in a solid in any Xerox or other brand printer I've used, just this big fat deal iQueue.
At least support handled my issue... and all via email... I hate the telephone. I only have a Smart Phone so I can text, and run apps (like Untappd).
What was the solution, if you don't mind telling. I may run into it someday.
I loved it when the tech asked if I'd seen their videos. Yeah, like they have any about troubleshooting iQueue.
https://www.youtube.com/watch?v=CesOprxPuqA
helpful!
Everything helps with this thing. Thanks.