Does anyone have any fully integrated MIS (or CRM) systems working with Prinergy?

Only mention I can really find of anything that fits this need is the EFI systems. Does anyone have any experience with this?

At the moment we have a CRM that is totally separate from Prinergy/InSite which is far from ideal.

Farabomb

Quote from: Farabomb on February 03, 2016, 11:39:36 AMI have never used insite but I am running Prinergy EVO here.

Did you look at or try any other solutions before being sold on Prinergys 'automation'?

Quote from: Farabomb on February 03, 2016, 11:39:36 AMThe perfect prepress portal is sending files to an experienced prepress operator ... They need to have the proper information on the job ticket (never happens)

Curious as to what causes the job tickets to never be correct?

Quote from: Farabomb on February 03, 2016, 11:39:36 AMand CSR's or Sales with the ability to talk to the customer and inform them of issues and how to resolve them.

Would you say your CSR's / Sale staff have this ability already? - If so what is in place already that ensures this, if not what do you think could help? (training, internal knowledge base, regular meetings/catch-ups)

---

david

Quote from: david on February 03, 2016, 11:44:23 AMwell, first off, you are using the word "perfect" and "prepress" in the same sentence.

Sorry I'll admit it's click bait, but it is exactly what I'm wanting to talk about. I agree with you though - nothing is perfect.

Quote from: david on February 03, 2016, 11:44:23 AMTry to get the customer to understand what it means when they click the "approve" button. It actually means you like what you see and it is ready to print. Their understanding is that it is ok for now, but they will change our mind in a few minutes... or days.

Do you think implementing an approval hierarchy/ chain of approvals would help with this? Do you have automated printing processes that run as soon as artwork is approved / what happens when they do phone up asking for changes - is this just wasted time or does this cause jobs to be re-run. If it does do you charge the customer for the delay/alteration?

---

Joe

Quote from: Joe on February 03, 2016, 01:19:07 PMWell I did your survey. Towards the end it didn't really make sense when you ask questions of prepress people like us:

Sorry I've updated the title on those pages - limited options for customization.

Quote from: Joe on February 03, 2016, 01:19:07 PMYears ago there were service bureaus that did prepress only. I'm not sure any of those still exist today.

We do prepress, plates and mock-ups. I guess it is more than just prepress though.

Quote from: Joe on February 03, 2016, 01:19:07 PMWe use Kodak Insite and we like it.  Is it perfect? No

Anything that you'd highlight as being less than ideal (other than cost?), or what do you particularly like? Did you look at many other solutions or after the disappointment of Fuji just stick with Kodak.

---

Thanks already for all of your responses. Sorry for this long message.
Thanks again!

Tim

Hard to respond to such an in depth question.

The project itself hopefully will identify key areas that current online pre press portals are lacking in, on the flip side it will show areas that are not an issue at all. Any insights gained along the way from people who use such software on a daily bases would be beneficial. Many people have their own way of working with a pre press company even if it is not through an online portal and I am interested in finding a range of user cases.

The company is doing this to understand their clients needs better with a view to improving any interactions that we have with them, be that on or offline. The why for them would be to keep current customers happy or make them happier while attracting new customers.

This is my job which is one reason why I am asking these questions, but it would also help with the Masters course which I am currently undertaking.

Feel free to have a look at the questions on the form (only 1 question is set as required; 'have you used InSite') and answer if you wish.

Thanks either way.

Hey guys (and gals).

I am currently doing a joint project through Uni and a company looking at current pre-press portals. This is looking specifically at the interaction between pre-press companies and their clients. Involving creation of jobs, uploading of files, status of jobs and approval of artwork.

I have created this short google form:
http://goo.gl/forms/M96NV5sVh8
which takes no more than 10min (and in most cases much less) to fill out. It simply asks some general questions on the interactions on and offline with a pre-press company. There is some focus on Kodak Insite as the company I am currently working at is using this portal at present.

I would be very grateful if anyone fills this out. If anyone has any questions for me or would rather simply answer my questions within this forum rather than an outside link I would equally be happy to hear from you.

Thanks anyway,
Tim

UX Designer,
Northumbria University