I've been having issues with PDFs out of CS4 failing in the trapping stage. I had one job with 50 lots and if I sent all 50 at once maybe half would get through. If I sent them one at a time they would go through. Now I have 2 pages of a 8pgr that refuses to go through. I just saved to CS3 and output a PDF and it went through without issue. I'm 99% sure the export settings are the same but not 100% sure the other operator didn't change anything on her mac. Anyone else out there having issue with CS4 indy PDFs failing? I'm running Prinergy EVO 5.0.6.1

Was the file originally CS3 (maybe opened and saved in CS4)?

Nope, came in as a CS4 file. I made a .inx for testing and saved out the PDF and it worked. This is now 2 separate jobs where there is an issue. I'd rather not save down because I've gotten bit by reflow. I'm wondering of it's a issue with the RIP or the other computer.

were both jobs that were a problem opened on the other machine? Oh and you might want to make some pdf presets so everybody is exporting the same....just a thought.

What is the error in the trapper?

Had to resend because of a color issue and now totally different pages are failing. I'm going to use the CS3 PDF right now to get the job out but I can't have this happening. At least I'm a bit slow so I can work on the issue. I attached a txt file with the error.

Quotethe JTP to which it was assigned to perform service Trapping suffered a fatal error.

That's helpful Kodak, thanks a bunch.

I have 3 issues with trapping in Prinergy but I don't think they are restricted to any version of CS. Prinergy error message may be different than EVO but in Prinergy the first one I get is something about JPXDecode. That one usually relates to images being compressed with JPEG2000 compression. Prinergy will fail trapping every time if there are images using JPEG2000 compression. I can change the compression to ZIP using Pitstop and then it goes through. The other one is an error of "access denied" in the trapping module. Opening the PDF in Acrobat 9 and manually flattening it will allow it to go through. Third is if Prinergy just never gets done trapping something I can usually find a graphic that has many objects, like paths numbering in the thousands. They are usually small little vector graphics and Prinergy tries to trap every little bitty object and usually ends in me force quitting the JTP. My only cure for the that is to open that object in photoshop and rasterize it at 1200 - 2400 dpi and saving as a tiff and placing it back in the pdf with the vector version eliminated.

The first job that it did this on was a 50 lot indy job. All the art was the same since it was the same file copied 50 times with different copy. Send them all together and they fail. Use the same PDFs but one at a time and they would go through. The next one is a 8pg with random pages failing. It's like I'm chasing a ghost. The 8pgr bounced down to CS3 causes no issues. I don't compress anything in the PDF when I output, I let the RIP deal with it.

Just checked the output settings that should have been the exact same. Noticed little differences that should not matter. Output another PDF for testing and it failed. Sent a ticket to Kodak, let's see what they come back with. Now I'm off to check Joe's idea about compression.