Strange one, trying to Soft proof a PDF out and client is complaining of an "odd item" above a letter in the Proof. Can't see it in Acrobat but it definitely shows in Preview or Spacebar-Quicklook in the Finder OS. (I know, I know - neither one is the right way to check a PDF, but I can see what they mean at least. I assume they're viewing on mobile.)
Attaching the Preview & the wireframe from Pitstop to show there's NOTHING there. I ran an Epson to assure them it's not going to print, just not sure wtf it is in the first place! Leftover "ghost" object from Illustrator maybe?
We get that type of issue when people view things with gmail preview or on their iPhone.
The answer is don't.
;D
Quote from: Slappy on September 08, 2023, 02:15:05 PMStrange one, trying to Soft proof a PDF out and client is complaining of an "odd item" above a letter in the Proof. Can't see it in Acrobat but it definitely shows in Preview or Spacebar-Quicklook in the Finder OS. (I know, I know - neither one is the right way to check a PDF, but I can see what they mean at least. I assume they're viewing on mobile.)
Attaching the Preview & the wireframe from Pitstop to show there's NOTHING there. I ran an Epson to assure them it's not going to print, just not sure wtf it is in the first place! Leftover "ghost" object from Illustrator maybe?
Yeah what born said. It is probably something the designer left in there and made it transparent instead of deleting it. Preview or quicklook does not do transparency viewing correctly.
Right, I told them the same thing - just curious why it didn't show up in wireframe even. It's a brand new (larger) client so trying to set 'em on the right path from the get go - we'll see how that goes.
Quote from: Slappy on September 09, 2023, 12:37:05 PMRight, I told them the same thing - just curious why it didn't show up in wireframe even. It's a brand new (larger) client so trying to set 'em on the right path from the get go - we'll see how that goes.
Good question. You would think it should show up there.
Interesting, can you share the file?
would like to dig into this
Will do, I'll PM a link tomorrow. Thanks Andrew!
I have this problem in Illustrator when I outline fonts and then divide them out of shapes. I have to find a work around just to show the proof. Can you open in Illy and try switching the viewing between CPU and GPU to see if it changes? I'm interested too if you want to send me the file.
Huh, I resaved the original out of Illustrator (since it was an Illy PDF to start with) and the weird object disappeared with OS Quicklook. It kinda doesn't show up in Preview, except for certain magnification levels. I did notice a "cover-up" box they added below that area, but whether I delete it or not - doesn't matter.
I don't see nothin ;D
It's a feature.
Quote from: Skryber on September 11, 2023, 08:14:54 AMI have this problem in Illustrator when I outline fonts and then divide them out of shapes. I have to find a work around just to show the proof. Can you open in Illy and try switching the viewing between CPU and GPU to see if it changes? I'm interested too if you want to send me the file.
Nah, CPU vs. GPU made no difference. I'll PM ya the file link though.
It could be a RGB vs CMYK thing too.
Looks like a stroke overlapping issue. Its an outlined font with a centered stroke. And then the white type on top of it. It being centered is the problem because its so thick the inside overlaps the outside. See the video link. When you outline the stroke the white thing appears.
https://vimeo.com/863397375?share=copy#t=0
You can fix it a few ways. But I changed it to an outside stroke and divided the stroke weight in half. (11 to 5.5) That was all really. You can also outline the stroke, unite in pathfinder, delete the white thing and set behind the white type but that's more steps and you lose the stroke.
Slappy, I sent you a file.
DCS would say to bring it in to the almighty Freehand.
Nice job Skry!
Interesting - thanks!
A LOT more work than I'd ever perform, particularly when it didn't even appear on the final piece but at least we can try & tell the customer what NOT to do. I'm sure they'll appreciate the insight.
:rotf: :rotf: :rotf: :rotf:
Tell them 3 positives made a negative.
I was thinking it was the same problem I have but its not. This is mine...
I create a filled box, throw outlined type on top of it and do a minus front.
See those shapes it added? You cannot select them, they aren't there. I've tried expanding, dividing instead of a minus front, dividing all of it out of a bigger box. You know what gets rid of it? View using CPU. :faint:
(https://i.ibb.co/xfhmT2N/Screenshot-2023-09-12-at-11-28-11-AM.png) (https://ibb.co/nnr3JwF)
(https://i.ibb.co/rZCxLGL/Screenshot-2023-09-12-at-11-28-27-AM.png) (https://ibb.co/K9M2QjQ)
Wondering if this is an Adobe issue with Illy or Indy and not Acrobat or Preview. Do the newer versions cause the issue where the older versions do not. Or is it a Intel vs M processor handling issue. Too many new hardware and software changes now that could be doing it. At least that is the way it seems to me. I have 2019 iMac with Illy 2021 still and mine outlines and minuses front just fine.
Maybe it's just time to get out of print. Walmart here I come. Wait, I've been in print, I already don't like people. Nevermind, I'm going to dig ditches.
Diggin ditches sounds good to me!
Digging Ditch Supervisor: Just dig, stop trying to fix it, just dig ;D
Make them sign off on a physical proof and not a pdf.
Quote from: DigiCorn on September 12, 2023, 11:18:42 PMMake them sign off on a physical proof and not a pdf.
They did, we ran an Epson & shocker - NO errant object!! :o
We get problems like this when customers are opening the pdf in a browser instead of acrobat.
If we can't convince them that it won't print that way we convert to an image and re send and it magically fixed it.