XMPie Activation Fail

Started by Slappy, March 06, 2021, 06:40:57 PM

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Slappy

March 06, 2021, 06:40:57 PM
We had to "reinstate" our single XMPie license Friday as it had apparently lapsed but somehow has kept working all year. It was installed under inDesign CC2018 so I downloaded the new installer to run under CC2020 as I was told by a Xerox Sales Tool that it would activate fine. It doesn't.

When I fire up CC2020 the XMPie panel is there, but when I try to Activate, it gives me the attached nonsense. I can't even get a support ticket going with Xerox I can't get an email verification either. I'm about ready to call the regional sales fool who told me this was "easy" after we coughed up the $2600 to get running again.
A little diddie 'bout black 'n cyan...two reflective colors doin' the best they can.

Slappy

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March 08, 2021, 10:50:49 AM
Finally got Xerox Support to do - something - and now it works in CC2020. Yay.

But, once it's done exporting a merged PDF, it hangs indefinitely too. Time for a Support Ticket using my new Account!  :banana:
A little diddie 'bout black 'n cyan...two reflective colors doin' the best they can.
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