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Press & Post Press => Digital Printing => Topic started by: StudioMonkey on July 17, 2017, 07:15:12 AM

Title: Upgrading headache
Post by: StudioMonkey on July 17, 2017, 07:15:12 AM
We been using Fiery Workstation 4 on Windoze 7 PCs to print to a couple of Xerox Docucolor 240s.  All working OK but the PCs getting old and flaky.  Boss says let's get some macs in and I'm like wow ok that would be much better.  So we set it up - networking goes like a breeze, no problems.  Can't add the DC240s as printers on the network . . .

It turns out the macs running El Capitan are 'incompatible' with the DC240s and there is apparently (according to Xerox) no solution.

Options now are 
1) copy every print file from the macs to the PC server (backsaved) and print from there
2) buy newer digital print machines
3) ditch the macs and get some newer PCs to do the artwork on
4) quit my job, retire from printing altogether and let someone else worry about it

:drunk3: :banghead:   :death: :hangme:
Title: Re: Upgrading headache
Post by: baritone on July 17, 2017, 07:33:46 AM
What year are the macs? If not can you run as virtual machine?
Title: Re: Upgrading headache
Post by: Joe on July 17, 2017, 07:40:37 AM
Quote from: StudioMonkey on July 17, 2017, 07:15:12 AMWe been using Fiery Workstation 4 on Windoze 7 PCs to print to a couple of Xerox Docucolor 240s.  All working OK but the PCs getting old and flaky.  Boss says let's get some macs in and I'm like wow ok that would be much better.  So we set it up - networking goes like a breeze, no problems.  Can't add the DC240s as printers on the network . . .

It turns out the macs running El Capitan are 'incompatible' with the DC240s and there is apparently (according to Xerox) no solution.

Options now are
1) copy every print file from the macs to the PC server (backsaved) and print from there
2) buy newer digital print machines
3) ditch the macs and get some newer PCs to do the artwork on
4) quit my job, retire from printing altogether and let someone else worry about it

:drunk3: :banghead:  :death: :hangme:

#4 is obviously the correct option.
Title: Re: Upgrading headache
Post by: StudioMonkey on July 17, 2017, 07:50:01 AM
Quote from: Joe on July 17, 2017, 07:40:37 AM
Quote from: StudioMonkey on July 17, 2017, 07:15:12 AMWe been using Fiery Workstation 4 on Windoze 7 PCs to print to a couple of Xerox Docucolor 240s.  All working OK but the PCs getting old and flaky.  Boss says let's get some macs in and I'm like wow ok that would be much better.  So we set it up - networking goes like a breeze, no problems.  Can't add the DC240s as printers on the network . . .

It turns out the macs running El Capitan are 'incompatible' with the DC240s and there is apparently (according to Xerox) no solution.

Options now are
1) copy every print file from the macs to the PC server (backsaved) and print from there
2) buy newer digital print machines
3) ditch the macs and get some newer PCs to do the artwork on
4) quit my job, retire from printing altogether and let someone else worry about it

:drunk3: :banghead:  :death: :hangme:

#4 is obviously the correct option.
I am seriously considering it . . .
Title: Re: Upgrading headache
Post by: Possum on July 17, 2017, 09:13:53 AM
You may not have drivers for Windows 10 either, so the new PCs are a question mark.
Title: Re: Upgrading headache
Post by: DigiCorn on July 17, 2017, 09:31:32 AM
I did the upgrade to CWS6 but there were issues, so I downgraded back to 5.8
Title: Re: Upgrading headache
Post by: Tracy on July 17, 2017, 12:11:53 PM
I would like to pick #4 too :'(
Title: Re: Upgrading headache
Post by: Farabomb on July 17, 2017, 12:59:59 PM
Pretty sure we all would like to.
Title: Re: Upgrading headache
Post by: DigiCorn on July 17, 2017, 02:46:43 PM
Quote from: StudioMonkey on July 17, 2017, 07:15:12 AMCan't add the DC240s as printers on the network . . .

It turns out the macs running El Capitan are 'incompatible' with the DC240s and there is apparently (according to Xerox) no solution.

I actually call bullshit on that. We have one Sierra machine and one El Capitan machine and so long as you know the IP address of the Fiery, you can connect to it via CWS. I got the Xerox guys here right now - let me run it by them.

The Fiery box is completely independent of the Mac. So long as it is on the same network, your connection is via CWS. CWS would connect to the Fiery box direct - the Mac has nothing to do with it; it's just a visual representation of the interface running on the Fiery box. Anyway, will post again after I run it by them.
Title: Re: Upgrading headache
Post by: DigiCorn on July 17, 2017, 02:50:13 PM
OK. Talked to the 2nd level Xerox support team currently standing right behind me. They said to to go here:

http://www.efi.com/en-gb/marketing/fiery-servers-and-software/downloads/fiery-command-workstation-58/

and download v5.8. Then connect to the Fiery with the IP address and it will run. They said there's no reason why it shouldn't.
Title: Re: Upgrading headache
Post by: Slappy on July 22, 2017, 01:24:13 PM
I think we had a similar problem at previous shop, and we had one older Mac that acted as a Print Server. It could see the crappy Xerox fine, so we mad it a Shared Printer, had the newer ones send files through it and all seemed to work most days.

Or, #4 is always an appealing Option.
Title: Re: Upgrading headache
Post by: mattbeals on July 23, 2017, 12:02:59 AM
2  is the only practical solution.
Title: Re: Upgrading headache
Post by: StudioMonkey on July 24, 2017, 07:10:03 AM
Quote from: DigiCorn on July 17, 2017, 02:50:13 PMOK. Talked to the 2nd level Xerox support team currently standing right behind me. They said to to go here:

http://www.efi.com/en-gb/marketing/fiery-servers-and-software/downloads/fiery-command-workstation-58/

and download v5.8. Then connect to the Fiery with the IP address and it will run. They said there's no reason why it shouldn't.
Thanks for this.  I downloaded CWS 5.8 and I can see the server and the print queues etc.  I could see all this with CWS 6.  I add the DC 240 as a printer using the IP address and it's not going through to the print server.
So I try connecting via the Windows network and it asks for a Printer Driver.  

I went to download the drivers and I could not find them so I emailed Fiery and got this:
Sorry but there is no OSX 10.11 version of Fiery utilities or drivers compatible with your copier because it is too old to be supported. Please contact your reseller for more information.

I connected using generic postscript drivers and it just hangs when I print.

Part of my problem is that I don't understand how the network was set up in the first place - it was done by my predecessor.  I am trying to contact him to see if he can help.
Title: Re: Upgrading headache
Post by: DigiCorn on July 24, 2017, 11:38:46 AM
CWS runs on a stand alone EFI Fiery unit. It's Windows based and is connected directly to the digital press via a special cable. You can also run CWS from remote workstations (i.e. your Mac). There is also a Creo version, but I haven't seen it so I don't know what that's like.
Title: Re: Upgrading headache
Post by: Tracy on July 25, 2017, 02:06:21 PM
We use to have a Xerox and I remember if you didn't get it just right it wouldn't work
Here is a screen shot I made for setting up the IP
I think the queue being named hold (lower case) was important
Not the name of the Printer leave that what you name your printer


Title: Re: Upgrading headache
Post by: StudioMonkey on July 27, 2017, 04:34:24 AM
Quote from: Tracy on July 25, 2017, 02:06:21 PMWe use to have a Xerox and I remember if you didn't get it just right it wouldn't work
Here is a screen shot I made for setting up the IP
I think the queue being named hold (lower case) was important
Not the name of the Printer leave that what you name your printer



Tracey you're a genius and I'm a dumb old fart - that worked :-)

I had been trying to connect via the Windows option and typing in the IP address on the IPP option. I tried using LPD option but could not get it to work.  
My life just changed for the better    :banana:
Title: Re: Upgrading headache
Post by: Joe on July 27, 2017, 06:59:47 AM
Way to go Tracy!

(https://test.b4print.com/images/Billy-D_Approves.gif)
Title: Re: Upgrading headache
Post by: frailer on July 27, 2017, 07:20:39 PM
Quote from: Joe on July 27, 2017, 06:59:47 AMWay to go Tracy!

(https://test.b4print.com/images/Billy-D_Approves.gif)
Indeed, but he's now had to postpone Option 4.
Title: Re: Upgrading headache
Post by: Ear on July 28, 2017, 02:29:19 PM
Quote from: Tracy on July 25, 2017, 02:06:21 PMWe use to have a Xerox and I remember if you didn't get it just right it wouldn't work
Here is a screen shot I made for setting up the IP
I think the queue being named hold (lower case) was important
Not the name of the Printer leave that what you name your printer



Swoon  :-* 
Title: Re: Upgrading headache
Post by: StudioMonkey on July 31, 2017, 05:35:12 AM
Quote from: frailer on July 27, 2017, 07:20:39 PM
Quote from: Joe on July 27, 2017, 06:59:47 AMWay to go Tracy!

(https://test.b4print.com/images/Billy-D_Approves.gif)
Indeed, but he's now had to postpone Option 4.
Yeah - every silver lining has a cloud . . .
Title: Re: Upgrading headache
Post by: Tracy on August 01, 2017, 01:58:51 PM
 :laugh: yay!
Your not a dumb old fart, you wouldn't believe how many times I had
to do it over and over and over, till I got it!
You guys are great! hee hee