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Workflows => Fujifilm XMF => Topic started by: Tracy on March 30, 2020, 12:40:10 PM

Title: XMF Problem
Post by: Tracy on March 30, 2020, 12:40:10 PM
So I left early Friday and the pressman tried to make a plate with the imagesetter turned off
I know that alone would not of caused this problem, I'm unsure what he did.

but there was a message that backup failed and call administrator.
so I had to delete the file he was trying to make a plate from (fyi he got his original plate to work) sigh

I'm dead in the water here I can't do anything, can't put a file in, It's like the server doesn't see me.
and trying to manipulate any file from the actual server is a fail
I'm hoping tonight once it does a successful backup it will be ok tomorrow kind of doubtful tho.
anybody seen this or have any suggestions?
If it doesn't work tomorrow, I will have to call Fuji, and my boss has not updated my license so it will be a pretty costly
phone call I think.
Title: Re: XMF Problem
Post by: Joe on March 30, 2020, 03:14:09 PM
Serves your boss right. :evil:

I can hear the pressman saying "I didn't do anything". >:(

No idea on XMF but good luck.
Title: Re: XMF Problem
Post by: Tracy on March 30, 2020, 04:12:42 PM
Yeah! I didn't even ask the pressman what he did, I know he was prolly clicking all over the place
Title: Re: XMF Problem
Post by: Slappy on March 30, 2020, 06:42:32 PM
Quote from: Tracy on March 30, 2020, 12:40:10 PM
anybody seen this or have any suggestions?
Hmmmmm, haven't seen that before & we get jobs fail ALL the time on the old platesetter. I'd just "Retry" the plate process & that resets the job, allows it to backup or be deleted too.

QuoteIf it doesn't work tomorrow, I will have to call Fuji, and my boss has not updated my license so it will be a pretty costly
phone call I think.
We let our license lapse too, most calls are like $250 so it's not exactly Kodak/Heidelberg pricy at least.
Title: Re: XMF Problem
Post by: frailer on March 31, 2020, 06:06:43 AM
Quote from: Tracy on March 30, 2020, 12:40:10 PM
So I left early Friday and the pressman tried to make a plate with the imagesetter turned off
I know that alone would not of caused this problem, I'm unsure what he did.

but there was a message that backup failed and call administrator.
so I had to delete the file he was trying to make a plate from (fyi he got his original plate to work) sigh

I'm dead in the water here I can't do anything, can't put a file in, It's like the server doesn't see me.
and trying to manipulate any file from the actual server is a fail
I'm hoping tonight once it does a successful backup it will be ok tomorrow kind of doubtful tho.
anybody seen this or have any suggestions?
If it doesn't work tomorrow, I will have to call Fuji, and my boss has not updated my license so it will be a pretty costly
phone call I think.

Hmmm, have you restarted XMF Server software? If no luck did you restart the server it's running on? So, quit XMF server software, then restart the server box, then XMF Server, then you Client. Retry the job, or maybe jst dlete it, and bring the PDF back in and do it again, (risky, possibly, but maybe that's what you have to do). I can't think of anything that would not be rectified by that. Unless he did something reeeeally stupid. Not ruled out.
Title: Re: XMF Problem
Post by: frailer on March 31, 2020, 06:09:33 AM
BTW think of me with XMF as being like that spacecraft they hurled at Jupiter (?Saturn), which gave out increasingly faint messages until its battery/memory no longer worked, Give it 6 months. OTOH, it could be stuff I mutter on my deathbed... 'Bob, have you tried restarting XMF server?'   :rotf:
Title: Re: XMF Problem
Post by: Tracy on March 31, 2020, 09:22:45 AM
Thanks Frailer!
I tried all that, XMF won't take a pdf at all, I think he was clicking away, (the adjectives I have in mine)!!
I'm going to call and ask how much it will cost, either way there is no way around the cost for the call
it must be done.
Title: Re: XMF Problem
Post by: Slappy on March 31, 2020, 07:14:02 PM
Quote from: Tracy on March 30, 2020, 04:12:42 PM
Yeah! I didn't even ask the pressman what he did, I know he was prolly clicking all over the place
I'd lock those Permissions down for that User too. I had to disable almost everything on the plating machine's XMF client, morons kept double-clciking jobs to plate them, opening dozens of jobs a day and never closing them. :banghead:
Title: Re: XMF Problem
Post by: Tracy on April 01, 2020, 12:40:30 PM
I actually have a password specifically for the Pressman, sigh I didn't use it had my login open
so come to find out my D Drive went out, ordered the part and got someone coming in to replace it
He said it was a coincidence and not the pressman fault, yeah ok
Title: Re: XMF Problem
Post by: Joe on April 01, 2020, 12:58:05 PM
Make no mistake...it is ALWAYS the pressman's fault.
Title: Re: XMF Problem
Post by: Savage on April 03, 2020, 06:26:30 AM
Hello.
That error happens when the XMF backup destination isn't available when XMF tries to make the backup. For the error to stop, you have to login to the server, open the "Database backup utility" and you'll have a option to stop the error mensage.
As for whats causing the XMF error in the first place, have you tried restarting everything? Especially network related devices like switches and routers. Usually it's a good starting point.
We have the backups pointed to a NAS and we get that error when, for some reason, the XMF server can't see the NAS. Restarting the NAS and the Server solves it for us.
Good luck
Title: Re: XMF Problem
Post by: Tracy on April 03, 2020, 12:53:43 PM
Thanks!
Yeah my D Drive burned up and I had a fan go out
replaced the D Drive and fan, I still have the cover open and monitoring temp
but back up and running now.
The people at Proactive are very helpful, the guy taught me a lot about monitoring the server.
and with his advise I will be shutting down every night. and no charge!!

my server is no spring chicken  :laugh:
about 6-7 years old now.
Title: Re: XMF Problem
Post by: Slappy on April 04, 2020, 08:52:16 AM
Quote from: Tracy on April 03, 2020, 12:53:43 PM
The people at Proactive are very helpful, the guy taught me a lot about monitoring the server.
and with his advise I will be shutting down every night. and no charge!!
Is that really a suggestion they made, and is it mostly because of the age of the server? Ours runs 24/7 although like I said I do a restart every 3-5 days as it seems to clear out the cobwebs.
Title: Re: XMF Problem
Post by: Joe on April 04, 2020, 11:19:12 AM
Have to agree with Slappy. Servers are built to run.
Title: Re: XMF Problem
Post by: Tracy on April 07, 2020, 10:23:54 AM
Ok my chip is now running at 85 Celsius, 185 F
Is this normal?
Title: Re: XMF Problem
Post by: Joe on April 07, 2020, 10:38:19 AM
Quote from: Tracy on April 07, 2020, 10:23:54 AM
Ok my chip is now running at 85 Celsius, 185 F
Is this normal?

Seems a bit high. Water boils at 212° F. :hot:

Does it have internal fans including a CPU fan in it? If so are they working?
Title: Re: XMF Problem
Post by: Tracy on April 07, 2020, 12:43:05 PM
all fans are working
Title: Re: XMF Problem
Post by: Joe on April 07, 2020, 01:04:44 PM
Take a look at this page and find your CPU to see what temps should be. Looks like some actually do run in that area.

https://www.computerhope.com/issues/ch000687.htm
Title: Re: XMF Problem
Post by: Tracy on April 07, 2020, 01:50:09 PM
thanks I will keep an eye out on the temps!
Title: Re: XMF Problem
Post by: frailer on April 07, 2020, 10:32:30 PM
Quote from: Tracy on April 07, 2020, 12:43:05 PM
all fans are working

How old is it? They can get really clagged with dust. Left unattended to, can be a real issue. I'd only ever use the static-free aerosol, and always have an earthing wrist strap on. A Fujifilm guy in the past took a previous one outside and did it there.
But you gotta be careful, statics-wise.
Title: Re: XMF Problem
Post by: frailer on April 07, 2020, 10:36:03 PM
Quote from: Joe on April 04, 2020, 11:19:12 AM
Have to agree with Slappy. Servers are built to run.

After we got our previous HP one about 12 years ago, the woman who was hired to lead us into digital in-house, who had no intention of ever teaching me anything (a whole other story), wanted to shut it down nightly. The HP guy who'd been in to upgrade the RAID setup said '24/7'.
Now that was an interesting discussion with her...  :death: :banghead:
Title: Re: XMF Problem
Post by: Tracy on April 08, 2020, 12:59:29 PM
I think it's 6-7 years old, not too old in my opinion.
I think it's partially my fault, I was never taught how to monitor it.
I am watching it pretty well now, still think we need a new one and a license!!!!!!!!!
working from home now, hope the pressman is monitoring it!
I can remote in also but I can't watch it as much if I were there, lots more steps to work from home
I must not be doing it right!  :laugh:
Title: Re: XMF Problem
Post by: DigiCorn on April 08, 2020, 04:26:20 PM
That's funny. The bar computer died a few weeks back... well, not died... it would boot up and shut off. I immediately thought it was an overheating problem, but we got a new driveway and a ton of cement laid last summer and everything was covered with dust so even though I had it covered during that time, I decided to take off the cover and blow out all the extra dust. There was quite a bit! First I used cans of compressed air. I started it back up, but then it shut down again... but a little more time elapsed. I figured I didn't get all the dust, so knowing there is no moisture in my leaf blower (like there could be in a compressor), I blew out the remaining dust with it. Same thing happened... so I took the cover off and ran it so I could watch the fans. The CPU fan was starting and stopping randomly, so I figured that makes sense; that's my issue. Checked all the connections, made sure the solder was good and tried again. Within seconds of the CPU fan shutting off, the computer shut down, so voila!

Ordered a new cpu fan, heat sink and thermal paste on Amazon (about $27), and the predicted Prime delivery time was over a month away! Not a priority machine, so I ordered it. After 2-3 days of working from home, and homeschooling a 6 and 10 year old, I decided I need that fan ASAMFP because I need to spend sometime in the bar! I decided to call local shops and see if they had an old AM2+ cpu fan and heat sink. First place I called had it... for $20! I went right over to get it, and asked about the thermal paste. He didn't have a tube he could sell me, but he gooped some on and I rushed home to install. Fixed everything!
Title: Re: XMF Problem
Post by: Tracy on April 09, 2020, 02:44:12 PM
I'm thinking I need a new chip fan even tho it's working, maybe not working properly
Title: Re: XMF Problem
Post by: Joe on April 09, 2020, 03:59:18 PM
Quote from: Tracy on April 09, 2020, 02:44:12 PM
I'm thinking I need a new chip fan even tho it's working, maybe not working properly

If the fan is working it may need the CPU(s) pulled and cleaned off and new thermal paste applied. I wouldn't attempt this unless you are sure you know how to do it.
Title: Re: XMF Problem
Post by: impodave on April 13, 2020, 01:03:10 PM
Quote from: Tracy on March 30, 2020, 12:40:10 PM
anybody seen this or have any suggestions?
If it doesn't work tomorrow, I will have to call Fuji, and my boss has not updated my license so it will be a pretty costly
phone call I think.

Your boss and mine must be cut from the same cloth .... :death:
Title: Re: XMF Problem
Post by: Tracy on April 13, 2020, 01:04:09 PM
Phone calls are 250$ I thought it was more, still a lot tho!
Title: Re: XMF Problem
Post by: Tracy on April 13, 2020, 01:05:16 PM
Quote from: Joe on April 09, 2020, 03:59:18 PM
Quote from: Tracy on April 09, 2020, 02:44:12 PM
I'm thinking I need a new chip fan even tho it's working, maybe not working properly

If the fan is working it may need the CPU(s) pulled and cleaned off and new thermal paste applied. I wouldn't attempt this unless you are sure you know how to do it.

I did stay at a holiday inn express last night!

I would never attempt it!  :laugh:
Thanks for the tip Joe! yeah it needs something for sure!
Title: Re: XMF Problem
Post by: Joe on April 13, 2020, 01:16:57 PM
Quote from: Tracy on April 13, 2020, 01:05:16 PM
Quote from: Joe on April 09, 2020, 03:59:18 PM
Quote from: Tracy on April 09, 2020, 02:44:12 PM
I'm thinking I need a new chip fan even tho it's working, maybe not working properly

If the fan is working it may need the CPU(s) pulled and cleaned off and new thermal paste applied. I wouldn't attempt this unless you are sure you know how to do it.

I did stay at a holiday inn express last night!

I would never attempt it!  :laugh:
Thanks for the tip Joe! yeah it needs something for sure!

Well that makes you qualified for computer repair...and brain surgery!
Title: Re: XMF Problem
Post by: pspdfppdfxhd on April 13, 2020, 05:32:39 PM
It's not rocket science!
Title: Re: XMF Problem
Post by: scottrsimons on April 14, 2020, 06:09:24 AM
I thought of doing something wrong to the processor, scares me every time I've had to redo the paste. But once the CPU has been over-heated, it will need new paste applied.

Look at it like this Tracy, if you power every thing down, which you have to do. Remove the heat sink (very easy job). And since the paste is toast (literally), it will come off very easy. Use some ISO-alcohol to remove what is left of the paste from the CPU and the heat sink. Dry, then apply a bit of the new paste and spread it around a bit and reapply heat sink. Simple.

And another possible saving grace, is that your computer is 6-7 years old, which means...if by chance you do mess up the CPU (which is a very slim chance, as long as you don't remove, and are gentle with it), you should be able to buy a new one very cheap. And then chalk this up to a learning experience.
Title: Re: XMF Problem
Post by: Tracy on April 14, 2020, 01:35:05 PM
I will have to call someone in, I am working at home and won't be going back for a long time, I will post why shortly
Thanks for the info I am going to pass it on to my boss and have him bring someone in.
just came her to copy the tips to send to him!!
thanks guys!