Wasatch Softrip 7.2

[madbugger]

We have an old PC running Windows 7 that has Wasatch Softrip 7.2 which is the rip for our Anapurna M2 Flatbed Printer.

I have set up a Microsoft Remote Desktop Connection from the Mac to this computer and have no issues connecting.

Problem arises when I access the Rip via MRD.

Softrip runs a dongle on the PC that has licensing on it.

Softrip is not recognising the dongle when accessed from Mac through MRD.

Any suggestions?

[Joe]

Is it a USB dongle or a dongle on the printer parallel port? I'm guessing it is on the parallel port. If so make sure to enable the printer in your MRD settings and see if that makes a difference.



If it is USB make sure the USB is working by plugging in some USB device and see if it is working.

[madbugger]

it's a usb dongle and it is ok when working from pc.

my understanding of MRD is that I'm just driving it remotely, I would have thought that all the bits and pieces hanging of it would continue to be recognised.

[Joe]

If you plug in some other USB device does it work when using MRD?

[madbugger]

Just in the process of shutting down for the xmas break, will be back on deck on Jan 8. Will check that out them

Thanks Joe

[Joe]

Also try moving the dongle to the Mac running RDP.

[Joe]

Just in the process of shutting down for the xmas break, will be back on deck on Jan 8. Will check that out them

Thanks Joe

Merry Christmas and Happy New Year!

[madbugger]

Just in the process of shutting down for the xmas break, will be back on deck on Jan 8. Will check that out them

Thanks Joe

Merry Christmas and Happy New Year!

Merry Christmas and happy new year to you also.


Problem solved (kinda)

Tried everything suggested and some other stuff as well, then contacted Wasatch support. They got back to me fairly promptly.


"Thank you for your recent web inquiry.     The older licenses do not support remote desktop with our USB security keys.   If remote desktop is needed, it is recommended to upgrade to our subscription licensing.  Our new licensing includes a Cloud key which is dongle-less.   Subscriptions can be purchased directly on our website for immediate release.

www.wasatch.com/subscription-plans

***  Note, Agfa support requires our Premium 2 drivers.

Please let me know if you have any questions."

Translated into Australian that means it's not gunna happen.

[Joe]

I am not surprised with that answer.

[madbugger]

Neither was I.  

[David]

had the almost same thing happen...


hard drive for Film setter RIP died, replaced the drive, re-installed the software, got everything to work except could not "print" to film.  Found out the USB dongle would not let you finish the install was due to the fact that it was linked to the old hard drive.


needed to buy new dongle, updated software, etc....



so, we don't have a film setter anymore.

[madbugger]

had the almost same thing happen...


hard drive for Film setter RIP died, replaced the drive, re-installed the software, got everything to work except could not "print" to film.  Found out the USB dongle would not let you finish the install was due to the fact that it was linked to the old hard drive.


needed to buy new dongle, updated software, etc....



so, we don't have a film setter anymore.

That sucks, and should be illegal.

[Possum]

Subscription is getting to be a swear word.

[madbugger]

yep