B4Print.com

Workflows => Enfocus => Topic started by: DigiCorn on October 11, 2016, 05:03:20 PM

Title: Pitstop 13 bugs in DC on El Capitan
Post by: DigiCorn on October 11, 2016, 05:03:20 PM
That green note still shows up when doing multiple selection clicks with Output Preview open.

and on mine, when using the selection tool, it doesn't show you what you've actually selected until you select another object, or shift-click somewhere else.

Running PitStop 13 (multi-user server license) in DC on El Capitan on a 2010 27" iMac with the Intel 3.2gb i3 chip, and 16gb RAM.
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: Joe on October 11, 2016, 05:10:39 PM
The green note isn't a Pitstop bug. It is an Adobe feature. Open the green sticky note and you will see it adds the density values into the note where you clicked. Adobe thinks this is a great feature and it isn't going away any time soon in this lifetime.

On the selection tool issue I see that too. I never saw it before the last update to DC. To see the selection I just click the object again and then the selection shows. Or click on the Pitstop Inspector window and it shows up then as well.
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: DPSprint on October 11, 2016, 06:43:05 PM
yeap I have that selection tool issue as well, its a wee bit frustrating when trying to select a few things one at a time and you cant tell if you have all the individual things selected.

and yes the sticky note thing still drives me nuts...
...and still no way to disable it?
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: Joe on October 11, 2016, 07:05:02 PM
Quote from: DPSprint on October 11, 2016, 06:43:05 PMyeap I have that selection tool issue as well, its a wee bit frustrating when trying to select a few things one at a time and you cant tell if you have all the individual things selected.

Just click on the Inspector window and it should then be visible.

Quote from: DPSprint on October 11, 2016, 06:43:05 PMand yes the sticky note thing still drives me nuts...
...and still no way to disable it?

Sure. Close output preview. (That is what an Adobe rep told me. He said there was no reason what-so-ever that a user needs to keep output preview open anyway)
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: frailer on October 11, 2016, 09:02:12 PM
Geezus.. powers-that-be are in TooBusyLand, (or Can'tBeBotheredLand, not sure).

We are getting so far behind now, I sometimes think I'm on the wrong forum. :woeisme:
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: abc on October 12, 2016, 02:25:18 AM
@DigiCorn Can you contact Enfocus support about the selection issue, I want them to check it out, better you do it so it's logged in the database so you get direct feedback. I'm out of office for some time.
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: DPSprint on October 12, 2016, 02:10:52 PM
Quote from: Joe on October 11, 2016, 07:05:02 PM
Quote from: DPSprint on October 11, 2016, 06:43:05 PMand yes the sticky note thing still drives me nuts...
...and still no way to disable it?

Sure. Close output preview. (That is what an Adobe rep told me. He said there was no reason what-so-ever that a user needs to keep output preview open anyway)
yup I do that, but strangely enough I use output preview a lot, so its close/open/close/open/forget to close=damn sticky note/close/open
why would the adobe rep think we dont use it anymore?

Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: Joe on October 12, 2016, 02:49:17 PM
Quote from: DPSprint on October 12, 2016, 02:10:52 PMyup I do that, but strangely enough I use output preview a lot, so its close/open/crash/close/open/crash/forget to close=damn sticky note/crash/close/open

Fixed the sequence of events for you. You left out a few things.

Quote from: DPSprint on October 12, 2016, 02:10:52 PMwhy would the adobe rep think we dont use it anymore?

Because they are a  bunch of arrogant assholes that think they know better than us how we should be working.
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: DigiCorn on October 12, 2016, 06:03:51 PM
@abc I would love too. Unfortunately, I am no longer in a position where I am allowed to fix things, and they frown on it when I try. In many instances, I will alter something to my liking, and then undo it before next shift so there's no questions. The guy in charge here doesn't even allow me to post about work stuff here, so we better hope he never sees this. I guess I was just hoping something would be addressed in an update.
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: MSC on October 13, 2016, 03:21:48 AM
Hi Digicorn and others,

I am a QA person from Enfocus and trying to reproduce the problem you seem to be having with the selection function.
I however cannot seem to reproduce the problem.
Can anybody give some more information about the problem?

Are you using shift click or shift drag to select multiple objects in the document?
Is it the first time only (when freshly opening acrobat and select tool) or do you have it all the time?

Any information would be welcome.
Thanks
MSC
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: Joe on October 13, 2016, 07:35:02 AM
Quote from: MSC on October 13, 2016, 03:21:48 AMHi Digicorn and others,

I am a QA person from Enfocus and trying to reproduce the problem you seem to be having with the selection function.
I however cannot seem to reproduce the problem.
Can anybody give some more information about the problem?

Are you using shift click or shift drag to select multiple objects in the document?
Is it the first time only (when freshly opening acrobat and select tool) or do you have it all the time?

Any information would be welcome.
Thanks
MSC

It happens a lot but not every time. It does happen more than it doesn't happen. We only see it using Acrobat DC. Users that are still using Acrobat XI do not see the problem. Also it is on a Mac running OS X 10.11.6. Not sure if it is affected in other versions of OS X running DC.

It happens when just doing a single click. If you click it a second time or click anywhere on the inspector window it will then show the selection. Even when you can't see the selection the object is selected as it shows what object is selected in inspector and if you go ahead and do a correction without being able to see the selection the correction does work.

It doesn't do it using click-n-drag and I can't say for sure about shift+click because I always have output preview open and you can't shift+click for multiple selections if you have output preview open.

While we are on the subject I do have the issue with a really long delay making the first selection after opening Acrobat/Pitstop for the first time. That is a real drag too.

And while I am at it...on Acrobat DC I have my most used Pitstop tools on the top toolbar so they are always accessible. Most times when I first start Acrobat they are not showing on the toolbar. To get them back I have to right click the toolbar, click 'Customize Quick Tools...', add a separator, delete the separator and click Save. Once saved the Pitstop tools are showing again. It doesn't happen every time I start Acrobat but it happens more than it doesn't happen.
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: pspdfppdfxhd on October 13, 2016, 03:53:41 PM
Acrobat has been a total shit ass experience for me for about 2 years now with frequent crashes, display issues and generally clumsy pitstop performance. I have given up and just live with it all. I am having no other issues with any other software on my Mac, even Quark is more stable, and I need to be a heavy user of output preview, for the type of work we do.

The work gets done, eventually, but I really hate this program now. I wish Enfocus could come up with a decent PDF program that is stable. But I am sure Adobe has this locked down with patents, ect. so there is no other game in town.

So yeah, I live with it like a nagging bithching wife.
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: DigiCorn on October 13, 2016, 04:49:14 PM
Ditto exactly what Joe said, including the tool bar. If I launch a PitStop tool, but I do it this way: I close the file and reopen the file, and my toolbar comes back, but only if I launch PitStop Process from the tools menu here (see screenshot).
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: Tracy on October 14, 2016, 10:12:10 AM
Not sure if this helps but you can put custom tool bars to the side
I have one to the side for tools I don't really use that often
also I have ABC's over there.
when you edit your custom tool bar you save, and I think import, not sure it might just be save.

I might have exported and then imported

Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: Joe on October 14, 2016, 10:44:15 AM
I hate having to go back and forth to the toolbar on the side.. When I need it...it is closed. When I don't need it...it is open and in the way. I like the toolbar across the top because it is always available and never in the way. Well it is always available when DC isn't hiding it at startup. First thing I do when I start Acrobat DC now is to go and find it if it has hidden it yet again. I wish I could do away with the toolbar on the side completely. I hate that thing.

Here is how I like it.
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: Tracy on October 14, 2016, 11:20:06 AM
My tool bar is always there at the top, the one called Tracy 1 is an alternate toolbar
when I click on it I get a second tool bar at the top
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: Tracy on October 14, 2016, 11:21:59 AM
looks like this when I click on Tracy 1
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: Joe on October 14, 2016, 11:32:35 AM
Yeah I have something like that setup too. Just hate having to go to the side toolbar to invoke it. I have to go to it also for a lot of the built in Acrobat toolbars because Adobe removed almost all tools from the menus and that toolbar is the only place to find them. If I got on to the Adobe Beta tester team they would expel me right quick I'm sure. I never agree with any changes their developers decide to make. It's like they are trying to piss us off. And they are damn good at it too.
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: Tracy on October 14, 2016, 02:56:52 PM
That's weird it's not happening to me, uh oh, it will prolly happen on monday now :laugh:
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: Joe on October 14, 2016, 03:11:03 PM
I'm lost Tracy. What is not happening to you that is weird?
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: DigiCorn on October 14, 2016, 05:28:54 PM
Our guy created master action lists/global changes and placed them on a server, then linked to them though preferences. Things got a little better.
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: Farabomb on October 17, 2016, 07:19:33 AM
Quote from: Joe on October 14, 2016, 03:11:03 PMI'm lost Tracy. What is not happening to you that is weird?
Maybe it's not crashing. That would be quite weird.
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: Tracy on October 17, 2016, 07:58:57 AM
Quote from: Joe on October 14, 2016, 03:11:03 PMI'm lost Tracy. What is not happening to you that is weird?
:laugh:  I'm not losing my toolbar, weird
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: Joe on October 17, 2016, 08:20:56 AM
Quote from: Tracy on October 17, 2016, 07:58:57 AM
Quote from: Joe on October 14, 2016, 03:11:03 PMI'm lost Tracy. What is not happening to you that is weird?
:laugh:  I'm not losing my toolbar, weird

I'm not sure we are talking about the same toolbar Tracy. Have you created one manually across the top via right clicking the toolbar and selecting 'Customize Quick Tools...' and then adding the Pitstop tools to the main Acrobat toolbar. Here is that toolbar with the icons missing when I start DC:

[attachimg=1 width=400]

Here is where they should be:

[attachimg=2 width=400]

I really don't think it is a Pitstop issue as both my Pitstop and Kodak icons are missing at startup most of the time when I first launch Acrobat. The Adobe icons are never missing. Only 3rd party icons.
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: Tracy on October 17, 2016, 08:50:22 AM
Yes I have a customized toolbar at the top, I'm not having any problems with it disappearing (yet)
I was just showing my alternate toolbar also.
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: Joe on October 17, 2016, 09:18:18 AM
What version of Pitstop are you using?
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: zox on October 17, 2016, 09:36:44 AM
Joe, I've had the same issue for the longest time but some time ago it stopped and works fine.
I thought it was some of the updates that fixed it.

Perhaps if you delete preferences and recreate it now, it will work?
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: Tracy on October 17, 2016, 09:46:25 AM
13.2 here
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: Joe on October 17, 2016, 09:48:09 AM
Hmmmm...maybe it is because I also have Kodak tools up there?
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: DigiCorn on October 17, 2016, 05:29:09 PM
I did not install Kodak tools yet (although I did download them). Once we did that mapping thing I posted about, my toolbar has remained intact.
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: pspdfppdfxhd on October 26, 2016, 03:15:06 PM
My Acrobat-Pitstop tag team duo is sucking more than ever recently, Sigh.... and I keep running into the running out of system memory warnings.... checking activity monitor, Acrobat can be sucking up 5GB or more and kernel task 5GB or more. Time for a new Mac? Its 2010 imac with 16 gigs of ram.
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: Joe on October 26, 2016, 03:22:38 PM
My iMac here at work only has 8 GB of RAM and I've never seen a 'running out of system memory warning' when using Acrobat.

While working in Acrobat do you also have Apple Mail, Safari, Firefox, Chrome, RIP client, Illustrator, Photoshop, InDesign, Quark, PageMaker, Freehand, MS Office, Corel Draw, Call of Duty, and Leisure Suit Larry running? :rotf:
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: frailer on October 26, 2016, 03:56:30 PM
What's PitStop13? What's el Capitan? What's 'upgrade' mean?   :undecided:
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: pspdfppdfxhd on October 27, 2016, 02:30:31 AM
Quote from: Joe on October 26, 2016, 03:22:38 PMMy iMac here at work only has 8 GB of RAM and I've never seen a 'running out of system memory warning' when using Acrobat.

While working in Acrobat do you also have Apple Mail, Safari, Firefox, Chrome, RIP client, Illustrator, Photoshop, InDesign, Quark, PageMaker, Freehand, MS Office, Corel Draw, Call of Duty, and Leisure Suit Larry running? :rotf:

Ah, it could be that leisure suit larry....i will make sure i shut it down tomorrow...
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: Joe on October 27, 2016, 07:41:22 AM
Sorry to be a smart ass but many times I've went through a user complaining their computer was slow and you go look at it and everything under the sun is running on it and it hasn't been re-started in a month and a half!

:strangle:
Title: Re: Pitstop 13 bugs in DC on El Capitan
Post by: Farabomb on October 27, 2016, 08:49:11 AM
The boss has been having issues with space because he remembers me telling him to store everything in D: but refuses to do it. For months he's been "cleaning up" files whenever the warning pops up. It only lasts days. I chase him away, change some paths so he can just click and put it in the right place, check the recycle bin...

There is 12 fucking gigs of shit in there. You're wondering why you're out of space?