Customer has a file originally created in Quark 3.31 now being opened in Quark 6. Those files are sent to us where and we have to open them in Quark 8 because Quark 8 is the oldest version of Quark you can run on a Mac running OS 10.7.x. Then a PDF is output via export, not PS ====> distill. Then that PDF is input into Prinergy and refined. Our PDF does not match the low res printouts they made from Quark 6 (type reflow) in one small ad. The original ad was done in Photoshop and saved as a PDF before being placed into Quark 6. And finally, customer viewed files in Kodak Insite with the font problem showing and he approved them. Yet he still wants to blame us for not catching it. :shoots_self:
Craziness!! Haven't used Quark since 6.5, with Creative Suite out there who in their right mind would still want to use that outdated piece of junk
Desighners who refuse to learn.
Ugh...
It's too late now for this job but if you get a similar job from same customer, try to normalize any of placed PDFs and EPS files prior to outputting a PDF from Quark. Should help prevent future issues. Make sure everything is PDF/X-1a.
Greg
I'll probably jinx myself here, but I think Aussies led the stampede away from Quack. Did a to Q2ID on a small doc last week for Head Girl at head Office. Otherwise, the only blips on the radar are the emails; (QuackSpam).
we export to .ps ===> refine in prinergy. Out of quack 8.
PDFs out of quack are asstacular at best. At worst, it seems to like to take placed bitmap tiffs and turn them into Rorschach ink blots, like butterflied and mirrored. Doubtful if that would affect color though.
Had a quark file today that had illy CS6 links!!! crazy
Quote from: Tracy on November 30, 2012, 03:50:46 PMHad a quark file today that had illy CS6 links!!! crazy
And deadly too probably!
Quote from: Greg_Firestone on November 30, 2012, 03:36:21 PMUgh...
It's too late now for this job but if you get a similar job from same customer, try to normalize any of placed PDFs and EPS files prior to outputting a PDF from Quark. Should help prevent future issues. Make sure everything is PDF/X-1a.
Greg
Yeah, the thing is that this particular customer doesn't want to pay any prepress charges. SOS.
Lemmie asks yas this....
Customer sends in file with copy running into the glue flap by about 1/16" we use a QA software that basically compares their supplied low res proof PDF to the one we generate once the file has been prepped. Since it sees no difference it doesn't flag the issue, sure it would have been nice if we had caught it but....
How responsible are we if we duplicate exactly what they sent us?
The customer seems to except responsibility but the salesman goes into hysterics that we should have caught it bla bla bla....
What standard to you hold your customers supplied files to?
Quote from: G_Town on December 03, 2012, 10:06:02 AMWhat standard to you hold your customers supplied files to?
None. Assume nothing. :laugh:
I've seen some magical stuff.
Quote from: G_Town on December 03, 2012, 10:06:02 AMLemmie asks yas this....
Customer sends in file with copy running into the glue flap by about 1/16" we use a QA software that basically compares their supplied low res proof PDF to the one we generate once the file has been prepped. Since it sees no difference it doesn't flag the issue, sure it would have been nice if we had caught it but....
How responsible are we if we duplicate exactly what they sent us?
The customer seems to except responsibility but the salesman goes into hysterics that we should have caught it bla bla bla....
What standard to you hold your customers supplied files to?
no standard other than "just make it work" :shoots_self:
Quote from: t-pat on December 03, 2012, 10:42:23 AMQuote from: G_Town on December 03, 2012, 10:06:02 AMLemmie asks yas this....
Customer sends in file with copy running into the glue flap by about 1/16" we use a QA software that basically compares their supplied low res proof PDF to the one we generate once the file has been prepped. Since it sees no difference it doesn't flag the issue, sure it would have been nice if we had caught it but....
How responsible are we if we duplicate exactly what they sent us?
The customer seems to except responsibility but the salesman goes into hysterics that we should have caught it bla bla bla....
What standard to you hold your customers supplied files to?
no standard other than "just make it work" :shoots_self:
This pisser is the customer more or or less agrees they screwed the pooch then the sales puke throws us under the bus to the customer, I mean wtf who pays your salary dude? :death:
He is a weak, spineless prick - that's why he is an asskisser.
So, just a typical sales slime.
Yep.
Quote from: G_Town on December 03, 2012, 12:37:58 PMQuote from: t-pat on December 03, 2012, 10:42:23 AMQuote from: G_Town on December 03, 2012, 10:06:02 AMLemmie asks yas this....
Customer sends in file with copy running into the glue flap by about 1/16" we use a QA software that basically compares their supplied low res proof PDF to the one we generate once the file has been prepped. Since it sees no difference it doesn't flag the issue, sure it would have been nice if we had caught it but....
How responsible are we if we duplicate exactly what they sent us?
The customer seems to except responsibility but the salesman goes into hysterics that we should have caught it bla bla bla....
What standard to you hold your customers supplied files to?
no standard other than "just make it work" :shoots_self:
This pisser is the customer more or or less agrees they screwed the pooch then the sales puke throws us under the bus to the customer, I mean wtf who pays your salary dude? :death:
It is always nice to remind him of that bus when he brings in that rush job, with no paperwork, 15 minutes before you are leaving that used to you stay and get out for him just because....
Sounds like one of our sales slimes today. Client is bitching about a job that delivered with a badly formatted phone numer. Something tah tshould have been like 000-111-2222 but ran as 000111-2222 and it was their submitted art, was proofed blah blah blah. I stood there as he was whining to the CSR about "what we were going to do about it" and calmly said. "Do? Tell 'em to proof their jobs more carefully!" He did not even see that as an option. :rolleyes:
Quote from: Slappy on December 04, 2012, 01:37:59 PMSomething tah tshould
Are you sure it wasn't your fault? :hello:
Always blame prepress. Always.™
Ew yuck.
Q8 file from a desighner.
gawd I hate quark. More than ever before!
I feel your pain.
I feel yours also. Prepress to prepress. :afro:
Quote from: gnubler on December 17, 2012, 01:09:51 PMEw yuck.
Q8 file from a desighner.
with cs6 illy links no doubt
No, just a CMYK "spot" color and random tracking values within words and lines of text. :shoots_self:
Quark sucks? Wtf, when did that happen? :drunk3:
Sometime soon after 4.11. So, about 10 yrs ago. What u been doin? :drunk3: Prepress?
Today at work I found an old prepress work log from old predecessors starting in 2000. I read some "comments" about Pagemaker, apparently it wasn't working. :laugh:
On the prepress wishlist was a "CD burner" and some SCSI thing. :huh:
SSCI shit used ta suck, ya amen bro. :drunk3: :drunk3:
Quote from: pspdfppdfx on January 05, 2013, 06:05:46 PMSSCI shit used ta suck, ya amen bro. :drunk3: :drunk3:
OMG! Remember SCSI Zips, Syquests, daisy chaining and terminators?
Remember how much quark sucks?
I just dearchived a file from 1998 and quark 8 would NOT open it. :laugh: I have q2id in CS3 and it worked like a charm.
Bye quark!
I hate quark.
me too