Pitstop 2022 not found after install

Started by metromike, May 27, 2022, 06:48:18 AM

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metromike

Late 2013 iMac 27 on Catalina
Fresh Catalina install after wiping the drive clean
Fresh Adobe CC install including Acrobat DC 2022
After installing Pitstop 2022 it does not show up in the tools in Acrobat nor can I find evidence that it is installed except for the Applications>Local License Manager with today's date.
I tried installing 2021 version but it would not install because there is a new version already installed.
I don't know what I am missing.

Joe

You should see something in Macintosh HD/Library/Application Support/Enfocus

You should see the plugins here: Macintosh HD/Library/Application Support/Adobe/Acrobat/DC/Plug-ins
Mac OS Monterey 12.4 | (retired)

The seven ages of man: spills, drills, thrills, bills, ills, pills and wills.

abc

have a look in Acrobat preferences and see if the Certified Plugin is 'OFF'
Preferences > General > Use only Certified Plugins

metromike


DCurry

Just went through this issue this week. This is what Enfocus support said:

QuoteWe currently do not have a solution for this issue. However, another user reported that they were able to manually copy the plug-in files (/Library/Application Support/Adobe/Acrobat/DC/Plug-ins/Enfocus) from a workstation without macOS Catalina Security Update (2022-004) applied, to a workstation with macOS Catalina Security Update 2022-004 used, and Pitstop did seem to run fine. 

Perhaps, that would be an option to try? The other option, if possible, is to upgrade the macOS to Big Sur.

Her suggestion of copying the folder from one machine that already had it installed worked for us (the machine we copied from had Big Sur, so I don't think it matters what system it is copied from as long as it is the correct Pitstop version.)
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Joe

Mac OS Monterey 12.4 | (retired)

The seven ages of man: spills, drills, thrills, bills, ills, pills and wills.

abc


bornrd

Hello!

Today, I had the exact same problem. 27" late 13 Catalina.

Installed Pitstop for the first time ever.


No Pitstop.

Quote from: DCurry on June 01, 2022, 10:48:01 AMJust went through this issue this week. This is what Enfocus support said:

QuoteWe currently do not have a solution for this issue. However, another user reported that they were able to manually copy the plug-in files (/Library/Application Support/Adobe/Acrobat/DC/Plug-ins/Enfocus) from a workstation without macOS Catalina Security Update (2022-004) applied, to a workstation with macOS Catalina Security Update 2022-004 used, and Pitstop did seem to run fine.

Perhaps, that would be an option to try? The other option, if possible, is to upgrade the macOS to Big Sur.

Her suggestion of copying the folder from one machine that already had it installed worked for us (the machine we copied from had Big Sur, so I don't think it matters what system it is copied from as long as it is the correct Pitstop version.)

This absolutely solved it. Thanks! :goodpost:







macOS Catalina 10.15.7/Windows 10 - Adobe CC - Fuji XMF 6.13 - Luxel T9000 CTP E - KBA Rapida 105 universal - Heidelberg GTO - Heidelberg Windmill - Heidelberg Cylinder - Heidelberg Speedmaster 52 - Schelter & Giesecke PHOENIX A - Rockstroh VICTORIA - Lenpoligrafmash NEOTYPE N-7F - Konica Minolta C3080 - HP DesignJet ZP6810 - Epson Stylus Pro 4900 - Heidelberg Stahlfolder - Müller-Martini APOLLO - Müller-Martini PRESTO II - PERFECTA Cutting System

I have no idea what the f*ck I'm doing in prepress but here we are

www.ruegen-druck.de | @ruegendruck

bornrd

Also, I had only verified/certified plug-ins set to off, didn't work either
macOS Catalina 10.15.7/Windows 10 - Adobe CC - Fuji XMF 6.13 - Luxel T9000 CTP E - KBA Rapida 105 universal - Heidelberg GTO - Heidelberg Windmill - Heidelberg Cylinder - Heidelberg Speedmaster 52 - Schelter & Giesecke PHOENIX A - Rockstroh VICTORIA - Lenpoligrafmash NEOTYPE N-7F - Konica Minolta C3080 - HP DesignJet ZP6810 - Epson Stylus Pro 4900 - Heidelberg Stahlfolder - Müller-Martini APOLLO - Müller-Martini PRESTO II - PERFECTA Cutting System

I have no idea what the f*ck I'm doing in prepress but here we are

www.ruegen-druck.de | @ruegendruck