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Topic: Xerox Phaser 7500DN not printing fonts correctly (Read 658 times) previous topic - next topic

Xerox Phaser 7500DN not printing fonts correctly

We just brought the old Xerox Phaser 7500DN from the other shop to this location and are using it. The problem is, it is not downloading fonts when printing. It doesn't matter if you print direct from InDesign or a PDF with fonts embedded; it substitutes certain fonts. It also will not allow "Print as image," from Acrobat. Nothing on the Xerox forums about this and on the configuration page, I don't see an option to turn on downloading of fonts.
"I'm not addicted to cocaine. I just like the way it smells."
– Richard Pryor

“Always do sober what you said you'd do drunk. That will teach you to keep your mouth shut.”
― Ernest Hemingway

Re: Xerox Phaser 7500DN not printing fonts correctly

Reply #1
The user manual lists under Standard Features "Postscript and PCL fonts" which makes it sound like there is a problem with the printer. I would try resetting it back to factory defaults and get a clean start. And also make sure the firmware has been updated to the latest available. Also are you using the latest drivers for it?
Mac OS 10.12 Sierra | Prinergy 7.5 | Adobe Creative Cloud 2017 | Two Luscher XPose 160 CTP units

Prepress: One who does precision guess work based on unreliable data provided by those of questionable knowledge.

Re: Xerox Phaser 7500DN not printing fonts correctly

Reply #2
The font is a True Type font and not corrupted. Printing from  Mac Pro running Sierra 10.12 (not High Sierra) and using the latest version of the driver (4.8 b 1912).
"I'm not addicted to cocaine. I just like the way it smells."
– Richard Pryor

“Always do sober what you said you'd do drunk. That will teach you to keep your mouth shut.”
― Ernest Hemingway

Re: Xerox Phaser 7500DN not printing fonts correctly

Reply #3
What does it do if you outline the font?
Mac OS 10.12 Sierra | Prinergy 7.5 | Adobe Creative Cloud 2017 | Two Luscher XPose 160 CTP units

Prepress: One who does precision guess work based on unreliable data provided by those of questionable knowledge.

Re: Xerox Phaser 7500DN not printing fonts correctly

Reply #4
It works, but thickens the type on the output
"I'm not addicted to cocaine. I just like the way it smells."
– Richard Pryor

“Always do sober what you said you'd do drunk. That will teach you to keep your mouth shut.”
― Ernest Hemingway

Re: Xerox Phaser 7500DN not printing fonts correctly

Reply #5
Last resort: open up the PDF in Photoshop and print that. Then call Xerox tech support. Maybe there's a belated tweak in the software you didn't get yet.
No Facebook, no iAnything. What am I missing?
G4 Quicksilver 933, Mac OSX 10.4.11

Re: Xerox Phaser 7500DN not printing fonts correctly

Reply #6
Do you have the machine set to face true north or magnetic north? 

Maybe moving it to it's new location upset it's alignment with a local ley line? 

Just throwing out ideas here since I would assume that nothing was changed between when it was working before and now.

Re: Xerox Phaser 7500DN not printing fonts correctly

Reply #7
swing a dead chicken over your head....

throwing ideas out there too!

 :rotf:
Prepress guy - doin' jobs one at a time