Seagate/LaCie 5big Thunderbolt 2 backup to OneDrive Problems

[AaronH]

So... I had been looking into offsite backup solutions for our file server for a while now and decided on Microsoft's OneDrive for Business. We already use them for our email hosting so it was a pretty simple thing to add. I get my 5Big updated (not the primary one but the mirror/local backup one up to date) and try to get the backup to use the one drive. I get an authentication window that points to personal Microsoft accounts, not business accounts. Anyone know how to authenticate for a business account? I've got Microsoft support looking into this for me but they're kinda slow... I'd have Seagate and LaCie looking into it as well but I can't find a contact link for support. It goes cycling between the contact page and the support knowledge base page... not helpful.

Thanks guys!
Aaron

edit: I wasn't sure where to put this post so I threw it in General... Sorry Joe if it's in the wrong place.

[Joe]

It should be fine here.

I can't help as I have only used the free 5GB personal account but do they not have an app to log into for the business account like they have for the personal account?

[AaronH]

There's an app like the personal account, but for some reason the authentication window that pops up in the NAS OS for the LaCie drive points to the personal account login page. I can't figure out how to get around it.

[Joe]

So this is the NAS backup software that you are trying to use? Does it state it can use One Drive for a business account? It might only support personal accounts.

[AaronH]

It didn't state one way or another. I'm hoping it's not specifically for personal accounts.

Still no word from Microsoft unfortunately.

[Joe]

If it is the backup software that was free with the NAS it might be a reduced feature set of the commercial version. I know the backup software that came with our NAS can't backup to our Amazon S3 server but the commercial version (not free) does support it.

[AaronH]

Oh that's interesting. I'll have to check in on that.

On another note, I found that if you create an account and register your LaCie NAS device, you can actually contact and create a tech support ticket with them, so they say the'll get back to me within 24 hours. So, fingers crossed.

[AaronH]

Well it turns out that the NAS OS 4 doesn't support business cloud accounts, yet both Seagate and LaCie fail to mention that anywhere in their documentation. I've requested a cancelation of the business OneDrive license and a full refund since I specifically purchased it for that. I sure hope I get it.

[Joe]

Well it turns out that the NAS OS 4 doesn't support business cloud accounts, yet both Seagate and LaCie fail to mention that anywhere in their documentation. I've requested a cancelation of the business OneDrive license and a full refund since I specifically purchased it for that. I sure hope I get it.

Sounds typical.