Epson Ink Cart Not Recognized

Started by metromike, February 16, 2023, 10:26:55 AM

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metromike

We have both Epson 9900 and P9000 for contract color.
Frequently ink cartridges that have been use become unrecognized by the either printer.
Sometime reseating them help temporarily.
We use always use Epson inks.

Anyone else have this problem?

Possum

Only thing I can think of is the inner contacts and sensors. If they are a bit dirty or the tiniest bit out of place you'd have trouble. Maybe a service call is in order. See what Epson thinks.
Tall tree, short ropes, fix stupid.

AaronH

I had this problem with a batch of light cyan cartridges on our Sure Color P8000. I think the chips were faulty. Fuji replaced them and I think the 3rd or 4th cartridge was fine again.

You can kind-of help by putting a sheet of cover stock under the cartridge to lift it and make it make full contact with the chip reader, but this only worked for a few prints before it would decide it didn't like it.
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metromike

So we got 2 new cartridges in to test and the P9000 was happy with the new cart. so we're good there.
The 9900 rejected the cartridge so it looks like service is needed on that device.

(Coincidentally it is VLM ink acting up on 2 different model printers)

Tracy


Tracy

The place where I order Epson inks, the numbers I would order were no longer available
but they had alternate numbers, so I ordered a couple
I went to put one in this morning and it was not recognized, I was Kind of freaking out.
I called B&H Photo and a really nice and helpful guy walked me through a firmware update and all is good!

orka81

We had something identical with our Epson printers (SureColor P9000). It turns out we had to perform firmware updates to our Epsons. After that the cartridges were recognized. I hope this helps.
Life turns on the head of a dime, yet somehow we muddle through

Tracy

That is the exact model I have yes the firmware update solved it!

pspdfppdfxhd

Been there done that, it freaked me out when i put all the inks in and then thought they were the wrong ones. What a feeling that was.

RMPrepress

Having the same issue here, once or twice a month a random cartridge will not be seen and we just reseat it and all is well.
My assumption is that our P9000 is getting a little long in the tooth.
We did update the Firmware back in July 2023... it is the last update that Epson put out.
We do pay for Epson support but the problem is not really that serious that we need to call.
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