arrrrggghhhhhh acrobat and pitstop are driving me to the nuthouse today. I think i have restarted the software 20 times now, cannot get the selection tool to show me it has selected stuff... ie it shows in the inspector as being selected but no green handles to manipulate. and no pitstop tools will show up, i.e. click on pitstop edit and it does nothing, it will not bring up the toolbar to move objects etc Was halfway through working on some files with images need bleed added and now it just WILL NOT LET ME DO ANYTHING.Think I'm gonna have to restart machine, and hope that that sorts it out.It really is crap that the software designers cannot get this to run right, the sticky notes thing really annoys me! As well as Click on output preview and the whole page just goes grey, unclick it and everything is back again.Seriously why is it so hard to have stuff at least as good as it used to be? why destroy stuff that used to work fine?grrrrr...rant over, for now
So odds are, that was just the Yearly Payment for Ver 13. I wasn't sure if that was still a SaaS kinda thing. I'll go back to my cave now.
If you've got auto-billing you probably have a subscription license which means you can install the latest version, ie 2017.To double check this go to About PitStop Pro and click on 'license', that will tell you the status and what license you have.
When we upgraded from ver. 13 to 2017 I had to deactivate the current ver. 13 product key. Then install 2017 and then enter the new product key.
So I'll need access to their Enfocus account to get that new Product Key, most likely. At least it's not convoluted or anything.