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Topic: 1st Refine or imposed PDF's all low res previews? (Read 242 times) previous topic - next topic

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  • RMPrepress
  • [*][*]
  • Prepress Manager and printer since 1986
1st Refine or imposed PDF's all low res previews?
So here is a bizarre thing we have happening with Prinergy 8 and Acrobat XI.Viewing PDF's that have run through a 1st refine or run through Workshop in any way show all images as low res but....
It only first happened on one of our Mac Pros shortly after the new install of Prinergy 8.
Two weeks ago it started happening on another Mac Pro and then yesterday it started on another workstation.
We still have two other Mac's that do not have the problem...yet anyway.
A PDF can be opened on one Mac and look as it should, that same PDF can be opened on another Mac and all the images show as low res.  All the Acrobat preferences are setup the same.
Talked to Kodak about this 6 weeks ago and the said it was not related to Prinergy.  At the time I thought maybe they were right and it was just something was up on that Mac. 
Know I think they may be mistaken...anyone having anything like this happening?
All 6 of our Mac Pro's are setup identically...OS 10.11.6, Acrobat 11.0.19, Pitstop Pro 13.2 and have the Kodak plug ins for Acrobat.
Manager/Default IT guy - Mac Pro OS X 10.11.6
Kodak Prinergy 8.0.2 - Kodak Insite 8.0.1 - Kodak Magnus 8000(wAutoloader) - Kodak Sonora Plates
Esko Nexus RIP 10.1.3 - Alwan ColorHubX - Epson 9900 (wFiery6 on MacPro) - G7 Master Printer.
Heidelberg Prinect 2012 (wPressroomManager) Prepress Dept. supports 3 40 inch Heidelberg's and 7 Konica Digital Presses.

  • Joe
  • [*][*][*][*][*]
  • Administrator
  • Master of Nothing
Re: 1st Refine or imposed PDF's all low res previews?
Reply #1
Still on Prinergy 7.5 here so haven't seen anything like that. If you output those PDF's how does the output look? Low res also? I ask because I wonder if it is just a display issue in Acrobat XI. Have you tried viewing those PDF's in Acrobat DC?
Mac OS 10.12 Sierra | Prinergy 7.5 | Adobe Creative Cloud 2017 | Two Luscher XPose 160 CTP units

Prepress: One who does precision guess work based on unreliable data provided by those of questionable knowledge.

  • DigiCorn
  • [*][*][*]
  • A legend in my own mind
Re: 1st Refine or imposed PDF's all low res previews?
Reply #2
From my very brief and limited exposure to Prinergy, my understanding is that with each upgrade, everything breaks and has to be reset. You'll probably have to go back through and rebuild your preview preferences in the engine.
Peon/Cog

"In wine there is wisdom, in beer there is Freedom, in water there is bacteria."
― Benjamin Franklin

"Always do sober what you said you'd do drunk. That will teach you to keep your mouth shut."
― Ernest Hemingway

  • Joe
  • [*][*][*][*][*]
  • Administrator
  • Master of Nothing
Re: 1st Refine or imposed PDF's all low res previews?
Reply #3
From my very brief and limited exposure to Prinergy, my understanding is that with each upgrade, everything breaks and has to be reset. You'll probably have to go back through and rebuild your preview preferences in the engine.

Is that next to the flux capacitor?
Mac OS 10.12 Sierra | Prinergy 7.5 | Adobe Creative Cloud 2017 | Two Luscher XPose 160 CTP units

Prepress: One who does precision guess work based on unreliable data provided by those of questionable knowledge.

  • mattbeals
  • [*][*][*][*][*]
  • Just a dude
Re: 1st Refine or imposed PDF's all low res previews?
Reply #4
Alternate images in the PDF I suspect.
Matt Beals

Everything I say is my own personal opinion and has nothing to do with my employer or their views.

  • Farabomb
  • [*][*][*]
  • #NoLivesMatter
Re: 1st Refine or imposed PDF's all low res previews?
Reply #5
Kodak will not accept blame on anything. They changed the emulsion on the sword plates and swore up and down it was the same plate. A month of hell later they admitted it after many, many wasted hours trying to fix a problem they created.
Speed doesn't kill, rapidly becoming stationary is the problem

I'd rather have stories told than be telling stories of what I could have done.

It's more like grip, grip, grip, noise, then spin and 2 feet in and feel shame.
I once knew a plus-sized girl and this pretty much describes teh secks. :rotf:
They who can give up essential liberty to obtain a little temporary safety, deserve neither liberty nor safety.
         --Benjamin Franklin

My other job

  • Joe
  • [*][*][*][*][*]
  • Administrator
  • Master of Nothing
Re: 1st Refine or imposed PDF's all low res previews?
Reply #6
Alternate images in the PDF I suspect.

That actually could be it. The trapper in Prinergy will at times put a low res image on top of the high res image however you usually can't tell the difference by viewing it as it is a transparent nchannel image that just contains the trap info around the image but if you select it with Pitstop it is low res. And you can't open it in Photoshop since it is an channel image but if you want to see what it looks like convert it to CMYK and open it in Photoshop. But this doesn't affect the output. You still get the high res output.
Mac OS 10.12 Sierra | Prinergy 7.5 | Adobe Creative Cloud 2017 | Two Luscher XPose 160 CTP units

Prepress: One who does precision guess work based on unreliable data provided by those of questionable knowledge.

  • RMPrepress
  • [*][*]
  • Prepress Manager and printer since 1986
Re: 1st Refine or imposed PDF's all low res previews?
Reply #7
Thanks for all the replies!
The weird thing is how it just all the sudden started happening...
There are brief times when the views are fine.  I cant find any rhyme or reason to it though.
Remember it is also happening after the 1st Refine...no trapping has been done yet at that point.
Manager/Default IT guy - Mac Pro OS X 10.11.6
Kodak Prinergy 8.0.2 - Kodak Insite 8.0.1 - Kodak Magnus 8000(wAutoloader) - Kodak Sonora Plates
Esko Nexus RIP 10.1.3 - Alwan ColorHubX - Epson 9900 (wFiery6 on MacPro) - G7 Master Printer.
Heidelberg Prinect 2012 (wPressroomManager) Prepress Dept. supports 3 40 inch Heidelberg's and 7 Konica Digital Presses.

  • Joe
  • [*][*][*][*][*]
  • Administrator
  • Master of Nothing
Re: 1st Refine or imposed PDF's all low res previews?
Reply #8
You don't trap on the 1st refine? Not that it is wrong but we only refine files once and do everything on that one refine.

Can you post an example file to see what it looks like?
Mac OS 10.12 Sierra | Prinergy 7.5 | Adobe Creative Cloud 2017 | Two Luscher XPose 160 CTP units

Prepress: One who does precision guess work based on unreliable data provided by those of questionable knowledge.

  • RMPrepress
  • [*][*]
  • Prepress Manager and printer since 1986
Re: 1st Refine or imposed PDF's all low res previews?
Reply #9
The cause of this issue was resolved about a week after this post.

It was an accidental setting i clicked on while setting up view settings in Pitstop Pro Workspace panel.
We use this and it is very handy.  So that when Acrobat launches rulers are already turned on, cursor coordinates, Inspector and a few other settings are all there for you.

:facepalm:     thanks for the help anyway.

Manager/Default IT guy - Mac Pro OS X 10.11.6
Kodak Prinergy 8.0.2 - Kodak Insite 8.0.1 - Kodak Magnus 8000(wAutoloader) - Kodak Sonora Plates
Esko Nexus RIP 10.1.3 - Alwan ColorHubX - Epson 9900 (wFiery6 on MacPro) - G7 Master Printer.
Heidelberg Prinect 2012 (wPressroomManager) Prepress Dept. supports 3 40 inch Heidelberg's and 7 Konica Digital Presses.