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Applications => Adobe Acrobat => Topic started by: DPSprint on October 04, 2017, 02:11:01 PM

Title: Acrobat excessive RAM usage
Post by: DPSprint on October 04, 2017, 02:11:01 PM
I have got a bit annoyed with this issue with acrobat and seemingly the only way to stop it is to install and run acrobat X instead
I found a thread on the adobe site, and posted on that and adobe were the usual unhelpful to everyone else who posted. So i started a bug report as well and have had a couple more come out of the woodwork with the same issue... and it seems a few things have been tried to no avail.
Figured i would post on here under a new thread in case others have the issue and want to add their thoughts and vote.

https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/31664974-acrobat-cc-excessive-ram-usage?tracking_code=efbd30a6704418ddf7db113578e67f10

my work around is to restart acrobat a lot... i.e. maybe hourly or so if I'm barely using it, maybe every 15 mins if I'm using it a lot



Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 04, 2017, 02:29:56 PM
What version of Mac OS are you using? I am not seeing this with Acrobat DC on Mac OS Sierra 10.12.6.
Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on October 04, 2017, 02:42:30 PM
Im using Yosemite 10.10.5, I did think about upgrading but others are using Sierra and have the same issue.

"Jan commented  ·  October 04, 2017 21:37  ·

Exact same problem here.
On a workstation with Yosemite installed we had this problem. In the meantime this workstation has being switched for a brand new iMac with Sierra. Same problem again with Acrobat Pro DC.

We uninstalled Acrobat with the official uninstaller and manually removed the remaining files and folders related to Acrobat. Then restarted the iMac and reinstalled Acrobat Pro. The problem remaines.
Adobe please fix this memory leak!"
Title: Re: Acrobat excessive RAM usage
Post by: Possum on October 04, 2017, 03:29:37 PM
That's just a new feature.
Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on October 04, 2017, 03:40:31 PM
Quote from: Possum link=msg=294453 date=1507145377

That's just a new feature.

yeah been at work for 1.5 hours and restarted acrobat (and pitstop ofcourse) 6 times already
Im lovin it!
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 04, 2017, 04:17:44 PM
Really odd that I'm not seeing that issue. Not that I want to of course. ;D

Just wondering one other thing...what version of Pitstop are you using? I have Pitstop 2017. And have you tried moving the Pitstop plug-ins out of their current location to see if it happens without Pitstop being loaded?
Title: Re: Acrobat excessive RAM usage
Post by: Ear on October 04, 2017, 04:38:18 PM
I'm not seeing it either. New iMac, Sierra, Acrobat DC and Pitstop. I do have a lot of RAM tho, and I know the OS gets more out of virtual RAM with the SSD...
Title: Re: Acrobat excessive RAM usage
Post by: Ear on October 04, 2017, 04:40:39 PM
... reading that link, I see the OP only has 16gb of RAM. That seems low, by modern OS and CC needs. I have 32gb and am looking at the OWC 64gb upgrade.
Title: Re: Acrobat excessive RAM usage
Post by: Ear on October 04, 2017, 04:45:06 PM
Here's a snapshot of my Activity Monitor. This is under moderate usage. I get a lot heavier and it keeps up.

I keep saying, load up on RAM and get an SSD. Programs these days use a lot of processing power and 16gb just won't cut it anymore.
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 04, 2017, 05:11:01 PM
Quote from: Ear date=1507149639 link=msg=294462

... reading that link, I see the OP only has 16gb of RAM. That seems low, by modern OS and CC needs. I have 32gb and am looking at the OWC 64gb upgrade.


I only have 16 GB and a Fusion drive instead of SSD and I'm not seeing the issue. And right now I have Photoshop, Acrobat, InDesign, Prinergy Workshop, Prinergy VPS, and FilemakerPro running plus email and web browsers. They have all been running for over 4 hours. Acrobat is using 575.9 mb of ram sitting idle right now. (a little over a half gb ram)
Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on October 04, 2017, 05:40:32 PM
This is a screen grab, I will have to quit it in a a few more minutes, usually by the time it climbs to 60Gbs. Has been open for about ten mins and I have done work on 2 vector files, both now closed... it just keeps climbing upwards.
And bear in mind this suddenly started on sept 1 2017... never had an issue before then



Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on October 04, 2017, 05:48:10 PM
and ten minutes later, and I havent opened or worked on any files.

Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on October 04, 2017, 05:54:52 PM
and I didnt even make it to 60 GB this time

And If i dont force quit quickly, then indesign and everything else will crash and I will have to restart.

I did look at some of the suggestions the 'Adobe' person recommended on the other thread
https://forums.adobe.com/thread/2377909

but none work (except reinstalling acrobat x1) and some are for PC versions

Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 04, 2017, 06:02:32 PM
You may have answered this previously but do you have any other 3rd party plug-ins in Acrobat other than Pitstop?
Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on October 04, 2017, 06:27:38 PM
nope only pitstop
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 04, 2017, 06:38:42 PM
Quote from: DPSprint link=msg=294471 date=1507156058

nope only pitstop


Which is version?
Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on October 04, 2017, 08:01:08 PM
acrobat Pro DC and Pitstop pro 17
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 04, 2017, 10:03:11 PM
Same as mine. I just don't know how I got so lucky. :tongue:
Title: Re: Acrobat excessive RAM usage
Post by: Ear on October 05, 2017, 12:30:34 PM
Holy crap, DPS.. that's crazy! I haven't seen mine go that high. 

I know Acrobat/Pitstop will crash if you don't cmd+opt+j when you open it... wonder if that has anything to do with it?
Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on October 05, 2017, 02:44:24 PM
nope, the cmd+opt+j  is standard practice for me every time I open pitstop/acrobat now.... and I am well practiced many times a day.

...and you guys are lucky! LOL

Seems to be just a few of us with the same issue so far. Sometimes I know they test out new things on the smaller countries before releasing into the larger ones, Im wondering if that is the case, but I dont know where the others affected are from.
Though they must know about it by now cos those few of us have been complaining!

Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 05, 2017, 02:48:58 PM
Quote from: DPSprint date=1507229064 link=msg=294529

nope, the cmd+opt+j  is standard practice for me every time I open pitstop/acrobat now.... and I am well practiced many times a day.

...and you guys are lucky! LOL

Seems to be just a few of us with the same issue so far. Sometimes I know they test out new things on the smaller countries before releasing into the larger ones, Im wondering if that is the case, but I dont know where the others affected are from.
Though they must know about it by now cos those few of us have been complaining!


Maybe it is just those in the South Pacific that are affected. Frailer can't even download CC. :rotf:
Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on October 05, 2017, 03:08:50 PM
lol yeah, poor frailer, he doesnt even know yet what he is missing!
Title: Re: Acrobat excessive RAM usage
Post by: Ear on October 05, 2017, 03:52:55 PM
Spit-ballin' here but I read that there is a memory leak problem in Acrobat DC involving Sandbox, under Protected mode, in Security (Enhanced), Acrobat Prefs. Might not relate to your memory problem but it can't hurt to turn off Enhanced Security and see if it stops.


Title: Re: Acrobat excessive RAM usage
Post by: Ear on October 05, 2017, 03:55:22 PM
... you can also select the Acrobat process, in activity monitor and inspect it. You can see there how much real memory vs virtual memory it is using. As I understand it, Sandbox has something to do with file direction and virtual memory handling. My thought being, protected mode might be a bottleneck, causing a huge RAM load.
Title: Re: Acrobat excessive RAM usage
Post by: Ear on October 05, 2017, 04:00:09 PM
I also delete all the HP files. The HP print drivers, in the library, have all sorts of little snooper programs. Start viewing Open Files and Ports on active processes and you see the stinkin' hpProductResearch, and other such nosey little bugs poking around everywhere. Might be placebo but everything feels faster with the hp stuff gone. Took some digging to get rid of too... shit wanted to install and run from .trash, FFS. 

Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 05, 2017, 04:35:11 PM
Quote from: Ear date=1507233175 link=msg=294545

Spit-ballin' here but I read that there is a memory leak problem in Acrobat DC involving Sandbox, under Protected mode, in Security (Enhanced), Acrobat Prefs. Might not relate to your memory problem but it can't hurt to turn off Enhanced Security and see if it stops.


  • Problem: REGRESSION: Reader/Acrobat: With Protected View ON: Out of memory message prompts when open a particular PDF file.[3929632]




That is interesting. My "Enable Enhanced Security" is checked and I'm not having the memory issue. Well other than the memory loss in my brain.
Title: Re: Acrobat excessive RAM usage
Post by: Ear on October 05, 2017, 04:45:53 PM
Mine too, but I did notice it using a ton of virtual memory, for not much tasking. I turned mine off and will keep an eye on it. Just because we haven't been plagued with it doesn't mean we don't have memory leaks... maybe our system is just handling it a little better. Imma keep an eye on this
Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on October 05, 2017, 05:55:46 PM
Quote from: Ear link=msg=294545 date=1507233175

Spit-ballin' here but I read that there is a memory leak problem in Acrobat DC involving Sandbox, under Protected mode, in Security (Enhanced), Acrobat Prefs. Might not relate to your memory problem but it can't hurt to turn off Enhanced Security and see if it stops.


  • Problem: REGRESSION: Reader/Acrobat: With Protected View ON: Out of memory message prompts when open a particular PDF file.[3929632]




mIne is on too, will turn it off and see if it continues ;-)

I cant see any HP files on the list.
Title: Re: Acrobat excessive RAM usage
Post by: Ear on October 05, 2017, 06:00:36 PM
I have been watching mine, with it off and have noticed little difference, but I wasn't having problems... that I was aware of. LOL

I suspect my HP files came from when I helped the boss troubleshoot a little office printer. But still, installer beware.
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 05, 2017, 06:13:12 PM
OS X ships about eleventy trillion HP drivers in its installer. They really shouldn't be doing anything other than wasting disk space if you aren't using them.
Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on October 05, 2017, 06:24:21 PM
nope, no difference. Just opened a 12 page file that does have a few images in it, not doing anything to it... and watched the ram climb from 500mb to 9 Gb in about 1 min, still climbing...

its almost amusing if it wasnt so annoying when it crashes
Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on October 05, 2017, 06:24:49 PM
Quote from: Joe link=msg=294562 date=1507241592

OS X ships about eleventy trillion HP drivers in its installer. They really shouldn't be doing anything other than wasting disk space if you aren't using them.

where are they located?
Title: Re: Acrobat excessive RAM usage
Post by: Ear on October 05, 2017, 06:59:53 PM
You can find the location by inspecting the process... but Library>Printers>HP. You can find the app in Applications and uninstall but I go OG and kill the processes, then dig all the contents out of the library, trash, delete. Check for prefs too. Little bots like that can be sneaky about leaving bot turds, to reinstall and snoop some more. But if you don't see it in your active processes, then don't worry about it.
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 05, 2017, 07:47:55 PM
Hadn't looked for awhile but in /Library/Printers/PPDs/Contents/Resources are a bunch of HP compressed ppd's. Not as many as their used to be so that is good I guess.

But as Ear says...if HP isn't showing up in Activity Monitor they aren't doing any harm.
Title: Re: Acrobat excessive RAM usage
Post by: Ear on October 06, 2017, 11:48:00 AM
I see the PPDs and left them alone, since they are just resource files. This was a dedicated HP folder, in the printers folder of library and it had an hp app and a bunch of little bot plugins. I don't think they ship Mac OS with it... I'm pretty sure it installed when I gave permission to hook up to a little bluetooth HP printer my boss was messing with. So don't get too paranoid... unless you have a little HP office machine hooked up.
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 06, 2017, 12:41:12 PM
Our building is full of HP printers so all macs have them installed. And of course some people think just because there is a printer on the network they need to install it. Even if they don't even know where that printer is at.
Title: Re: Acrobat excessive RAM usage
Post by: Ear on October 06, 2017, 01:00:16 PM
Well, they get to be a part of HP's grand experiment too... is this the new "civic minded"? Get a FB account, use gewgle and install HP print app, the AI/DLs have stuff to learn, people, contribute!
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 06, 2017, 04:56:28 PM
Facebook is old news. No one that is cool uses Facebook anymore. :hello:
Title: Re: Acrobat excessive RAM usage
Post by: Ear on October 06, 2017, 05:00:41 PM
I have never used the FB, does that make me ice cold? ... cold doesn't bother me anyway.  8)
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 06, 2017, 05:09:13 PM
It means you are not a grandma. ;D
Title: Re: Acrobat excessive RAM usage
Post by: Ear on October 06, 2017, 05:24:00 PM
 :lmao:  

Talked to the temp kid a little more. I want to get him up here to play computers. He's a sharp one.
Title: Re: Acrobat excessive RAM usage
Post by: sgrhill on October 11, 2017, 05:04:56 AM
Quote from: DPSprint date=1507142550 link=msg=294452

"Jan commented  ·  October 04, 2017 21:37  ·

Exact same problem here.
On a workstation with Yosemite installed we had this problem. In the meantime this workstation has being switched for a brand new iMac with Sierra. Same problem again with Acrobat Pro DC.

We uninstalled Acrobat with the official uninstaller and manually removed the remaining files and folders related to Acrobat. Then restarted the iMac and reinstalled Acrobat Pro. The problem remaines.
Adobe please fix this memory leak!"

I'm the quoted Jan.  :hello:
It's very frustrating to encounter this memory leak from Acrobat. I've posted the problem also at the Adobe > Acrobat forum (https://forums.adobe.com/message/9877257#9877257).
Last month I've contacted someone from Adobe via chat regarding this problem. After this chat the problem seemed to be solved. But half an hour later the memory leak started again. I think I'll start another chat again this week.
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 11, 2017, 09:32:23 AM
Quote from: sgrhill date=1507712696 link=msg=294681

Quote from: DPSprint date=1507142550 link=msg=294452

"Jan commented  ·  October 04, 2017 21:37  ·

Exact same problem here.
On a workstation with Yosemite installed we had this problem. In the meantime this workstation has being switched for a brand new iMac with Sierra. Same problem again with Acrobat Pro DC.

We uninstalled Acrobat with the official uninstaller and manually removed the remaining files and folders related to Acrobat. Then restarted the iMac and reinstalled Acrobat Pro. The problem remaines.
Adobe please fix this memory leak!"

I'm the quoted Jan.  :hello:
It's very frustrating to encounter this memory leak from Acrobat. I've posted the problem also at the Adobe > Acrobat forum (https://forums.adobe.com/message/9877257#9877257).
Last month I've contacted someone from Adobe via chat regarding this problem. After this chat the problem seemed to be solved. But half an hour later the memory leak started again. I think I'll start another chat again this week.


Welcome to the forum. We haven't been much help on this subject which seems to be a weird one since only a few people are seeing this.
Title: Re: Acrobat excessive RAM usage
Post by: pspdfppdfxhd on October 11, 2017, 09:56:43 AM
I AM seeing this, not as drastic as some are experiencing but "the system is out of memory" box comes up a couple of times a week at least. If the computer is left running over the weekend with Acrobat open it will happen for sure. I've seen Acrobat using over 50GB of memory, which is strange because I only have 16 installed. It's like it's "blowing up" like a balloon over time.
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 11, 2017, 10:57:30 AM
Quote from: pspdfppdfxhd date=1507730203 link=msg=294687

I AM seeing this, not as drastic as some are experiencing but "the system is out of memory" box comes up a couple of times a week at least. If the computer is left running over the weekend with Acrobat open it will happen for sure. I've seen Acrobat using over 50GB of memory, which is strange because I only have 16 installed. It's like it's "blowing up" like a balloon over time.


Well I think we have discovered the reason for your Acrobat crashing all the time. :tongue:

Once an application exhausts all of the physical ram it starts using hard disk space for virtual memory which is much slower than physical ram (unless you have an SSD HD). Which also explains why the app slows down a lot before eventually crashing.
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 11, 2017, 11:23:46 AM
Has anyone with this problem tried to do a clean install of everything? Wipe the hard drive, install OS X, and all CC apps?
Title: Re: Acrobat excessive RAM usage
Post by: pspdfppdfxhd on October 11, 2017, 11:36:42 AM
I would love to do this...... it just kinda scares me thinking I could not get everything back up and running.

If there was ever a time with no work for a couple of days, I would bite the bullet.

Strange thing is, Acrobat has been a lot more stable lately than it has been in the past few years. Not sure why. Most times the crashes are happening when image editing.
Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on October 11, 2017, 02:16:47 PM
Quote from: sgrhill link=msg=294681 date=1507712696

I'm the quoted Jan.  :hello:
It's very frustrating to encounter this memory leak from Acrobat. I've posted the problem also at the Adobe > Acrobat forum (https://forums.adobe.com/message/9877257#9877257).
Last month I've contacted someone from Adobe via chat regarding this problem. After this chat the problem seemed to be solved. But half an hour later the memory leak started again. I think I'll start another chat again this week.

Hi jan!
Quote from: pspdfppdfxhd link=msg=294687 date=1507730203

I AM seeing this, not as drastic as some are experiencing but "the system is out of memory" box comes up a couple of times a week at least. If the computer is left running over the weekend with Acrobat open it will happen for sure. I've seen Acrobat using over 50GB of memory, which is strange because I only have 16 installed. It's like it's "blowing up" like a balloon over time.

yeap pretty much what mine does, and if its a pdf with lots of images it does it a lot quicker.

Im not sure if anyone on the 2 threads has done a complete wipe of HD etc, but a couple have done a reinstall of DC. and a couple have reverted to X1 and then dont have the issue at all, sort of implies its the software not the hardware?
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 11, 2017, 02:42:40 PM
The fact it doesn't happen to everyone implies it is not the DC software. But the fact it only affects DC implies it is the DC software. Confused yet? The reason I asked about wiping the HD clean and doing a fresh install wasn't implying it is hardware. I believe it is a combination of the DC software and the Mac OS software. Maybe system/application cache files, etc....

Have any of you ran Onyx and cleaned all system/application/font cache etc and the whole range of utilities Onyx has? I run it at least once a month and I am one that isn't having this issue so it might be something worth trying before wiping everything out and starting over.
Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on October 11, 2017, 03:12:08 PM
I think I might give Onyx a go ;-)
worth a try and its probably something I should be doing. Technically we have a IT technician...but he never does any maintenance
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 11, 2017, 03:15:37 PM
It takes time and you can't do anything else while it is running. And it has to reboot when finished. So do it when you have some free time.
Title: Re: Acrobat excessive RAM usage
Post by: pspdfppdfxhd on October 11, 2017, 03:20:38 PM
So then your free time won't really be yours OR free, you'll be using it to run onyx.

It goes on and on......... :facepalm:
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 11, 2017, 03:22:17 PM
Well I don't suggest clocking out and doing it.

:facepalm:
Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on October 11, 2017, 03:54:32 PM
lol

Just ran it to verify the HD and thats all good, will do more and leave it going at lunch time
Title: Re: Acrobat excessive RAM usage
Post by: Tracy on October 11, 2017, 04:02:48 PM
Hey Joe
can you give me a link to that Onyx, Just to make sure I get the right one?
Title: Re: Acrobat excessive RAM usage
Post by: sgrhill on October 12, 2017, 04:48:33 AM
I got the Sierra version of Onyx from this place (https://www.techspot.com/downloads/2263-onyx-for-mac.html). Unfortunately the link to the Yosemite version was broken. (I want also test my own iMac.) Here (https://www.macupdate.com/app/mac/11582/onyx) you can find the Yosemite version.

Edit 1: Forgot to mention: ThnX guys for mentioning Onyx! I give it a go when the Adobe chat isn't successful.

Edit 2: It's a bit annoying on this site to fill in the verification every time when posting/editing something. :wink: Most of the times I fill in the wrong characters. Sometimes I cannot download the audio file to listen to the correct characters.
Title: Re: Acrobat excessive RAM usage
Post by: Farabomb on October 12, 2017, 08:43:25 AM
After a few posts the verify thing goes away. There would be no way in hell I'd post 16,000+ times and do the verify every time.
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 12, 2017, 09:08:32 AM
Quote from: Tracy date=1507752168 link=msg=294715

Hey Joe
can you give me a link to that Onyx, Just to make sure I get the right one?


Just make sure you get the right version for your version of OS X.

https://www.titanium-software.fr/en/onyx.html
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 12, 2017, 09:10:43 AM
Quote from: sgrhill date=1507798113 link=msg=294724

I got the Sierra version of Onyx from this place (https://www.techspot.com/downloads/2263-onyx-for-mac.html). Unfortunately the link to the Yosemite version was broken. (I want also test my own iMac.) Here (https://www.macupdate.com/app/mac/11582/onyx) you can find the Yosemite version.

Edit 1: Forgot to mention: ThnX guys for mentioning Onyx! I give it a go when the Adobe chat isn't successful.

Edit 2: It's a bit annoying on this site to fill in the verification every time when posting/editing something. :wink: Most of the times I fill in the wrong characters. Sometimes I cannot download the audio file to listen to the correct characters.


After your 3rd post you do not have to enter the verification question. Spam control.
Title: Re: Acrobat excessive RAM usage
Post by: sgrhill on October 27, 2017, 04:14:59 AM
I think I found the solution regarding my Acrobat Pro problem.
Please read the comments I've made on the Adobe forum (https://forums.adobe.com/message/9921574#9921574).
Title: Re: Acrobat excessive RAM usage
Post by: Tracy on October 27, 2017, 11:47:51 AM
Awesome! 
Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on October 30, 2017, 03:27:56 PM
Quote from: sgrhill link=msg=295102 date=1509092099

I think I found the solution regarding my Acrobat Pro problem.
Please read the comments I've made on the Adobe forum (https://forums.adobe.com/message/9921574#9921574).

cool... although I dont know if it will help in our case, most of us with the issue are using pitstop 17... would be frustrating if it was to do with pitstop though cos it does so much.

So I figured I would try a clean install of pitstop 17 (just in case) but it hasnt made a difference.
Title: Re: Acrobat excessive RAM usage
Post by: pspdfppdfxhd on October 31, 2017, 11:29:43 AM
Oooops, it did it again.

I'm only getting it about once a week, should be grateful I suppose.

(https://i.imgur.com/N4F5DED.jpg)
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 31, 2017, 12:25:03 PM
What is this CEPHtmlEngine?
Title: Re: Acrobat excessive RAM usage
Post by: Farabomb on October 31, 2017, 12:28:12 PM
Redtube plugin.
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 31, 2017, 12:29:58 PM
Quote from: Farabomb date=1509467292 link=msg=295153

Redtube plugin.


Yep...porn can do that to a computer!
Title: Re: Acrobat excessive RAM usage
Post by: pspdfppdfxhd on October 31, 2017, 01:31:36 PM
Quote from: Joe date=1509467103 link=msg=295151

What is this CEPHtmlEngine?

mmmmm, googled it, dont have time to check it out but looks like a culprit...

https://forums.adobe.com/thread/1961935
Title: Re: Acrobat excessive RAM usage
Post by: pspdfppdfxhd on October 31, 2017, 01:40:01 PM
Quote from: Joe date=1509467103 link=msg=295151

What is this CEPHtmlEngine?


its running 6 times on that list, one of those is taking up over 59mb.
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 31, 2017, 01:47:58 PM
I do have the CEPHtmlEngine in activity monitor if I launch InDesign or Photoshop but they go away when I close them. In your screen shot it shows it in Red as "Not responding" which could be a problem.
Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on October 31, 2017, 02:06:44 PM
I find that if acrobat stops responding, indesign follows and then any other adobe ones pretty quickly... I think they are probably the biggest ram users anyway
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 31, 2017, 02:09:24 PM
We have a few older macs here with only 8 gb of ram and running CC 2018 without the issues of running out of ram.
Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on October 31, 2017, 02:15:27 PM
yeah its friggen annoying... and TBH I dont think its anything to do with the computers or the RAM amount... it is really bizarre to just watch it climb exponentially over a couple of minutes from a gb to 30 and its only acrobat, nothing else ever does it, some sort of acrobat conflict must be causing it.
Just hope its not pitstop, but I cant work without pitstop so havent been able to try it without it installed to see if it is part of the issue.
Title: Re: Acrobat excessive RAM usage
Post by: pspdfppdfxhd on November 02, 2017, 08:01:36 AM
Not regarding Acrobat, but regarding InDesign, this has happened 2x this week. Just upgraded to 2018 last week.

Ball started spinning, InDesign became unusable, checked activity monitor and watched the memory usage grow from 12GB, slowly up to 22GB. Had to force quit, took a screen shot after the force quit showing the memory pressure at the time.

Couldn't take a screen shot before the force quit.

(https://i.imgur.com/N4F5DED.jpg)
Title: Re: Acrobat excessive RAM usage
Post by: pspdfppdfxhd on November 02, 2017, 08:03:41 AM
sorry, wrong screen shot. Here it is.

(https://i.imgur.com/IzKjSUe.jpg)
Title: Re: Acrobat excessive RAM usage
Post by: Joe on November 02, 2017, 08:50:32 AM
Last screen shot doesn't show InDesign. And it shows you are only using a little over 5 gb of your 16 gb of ram. That seems normal to me.
Title: Re: Acrobat excessive RAM usage
Post by: pspdfppdfxhd on November 02, 2017, 09:18:09 AM
No, this was after quitting Indesign, you can see how high the memory pressure went (the red stuff at the bottom) before quitting.

Tried to take a screen shot at the time but my computer was pretty well unusable with the spinning ball and all.
Title: Re: Acrobat excessive RAM usage
Post by: Joe on November 02, 2017, 09:23:55 AM
I see. So you only Force quit InDesign? Everything else was OK after force quitting InDesign? What was going on in InDesign at the time the memory usage went up?
Title: Re: Acrobat excessive RAM usage
Post by: pspdfppdfxhd on November 02, 2017, 09:33:39 AM
Quote from: Joe date=1509629035 link=msg=295211

I see. So you only Force quit InDesign? Everything else was OK after force quitting InDesign? What was going on in InDesign at the time the memory usage went up?


Yes, only force quit InDesign, the beach ball was spinning, application unusable. Force quit, re-opened and all was fine.

Still running now. Watched the memory go up like a balloon in the activity monitor. Have seen this in Acrobat but never Indesign. Previously have had very few crashes with inDesign, like maybe once every 2 weeks or so.
Title: Re: Acrobat excessive RAM usage
Post by: pspdfppdfxhd on November 02, 2017, 09:34:42 AM
Quote from: Joe date=1509629035 link=msg=295211

I see. So you only Force quit InDesign? Everything else was OK after force quitting InDesign? What was going on in InDesign at the time the memory usage went up?



Was exporting pdfs at the time the ball came up.
Title: Re: Acrobat excessive RAM usage
Post by: pspdfppdfxhd on November 02, 2017, 09:44:41 AM
Its just a ram-sucking mother-%$#@&#! situation.
Title: Re: Acrobat excessive RAM usage
Post by: Joe on November 02, 2017, 09:50:33 AM
Were you able to export the PDF after restarting InDesign?
Title: Re: Acrobat excessive RAM usage
Post by: pspdfppdfxhd on November 02, 2017, 09:59:24 AM
Yep, all back to normal. Like it never happened.
Title: Re: Acrobat excessive RAM usage
Post by: Joe on November 02, 2017, 10:04:36 AM
So we can call it an undocumented feature?
Title: Re: Acrobat excessive RAM usage
Post by: pspdfppdfxhd on November 02, 2017, 10:09:25 AM
Quote from: pspdfppdfxhd date=1509630281 link=msg=295214

Its just a ram-sucking mother-%$#@&#! situation.



I call it that. (above).
Title: Re: Acrobat excessive RAM usage
Post by: Joe on November 02, 2017, 09:14:13 PM
Try this and see if it helps the InDesign problem.

https://helpx.adobe.com/indesign/kb/crash-fixes-october-2017-release.html
Title: Re: Acrobat excessive RAM usage
Post by: pspdfppdfxhd on November 03, 2017, 10:33:37 AM
Cool Joe, I'll give it a go.
Title: Re: Acrobat excessive RAM usage
Post by: sgrhill on November 11, 2017, 05:13:48 AM
Quote from: sgrhill date=1509092099 link=msg=295102

I think I found the solution regarding my Acrobat Pro problem.
Please read the comments I've made on the Adobe forum (https://forums.adobe.com/message/9921574#9921574).

Unfortunately the memory leak problem is 100% back. ;-(
My colleague worked problem free for a week. I've installed CC 2018 on his iMac and after this install Acrobat becomes very memory hungry again. (I don't know if this action is related to the problem.)
Back to square one.
Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on November 12, 2017, 02:15:51 PM
Quote from: sgrhill link=msg=295503 date=1510395228

Quote from: sgrhill date=1509092099 link=msg=295102

I think I found the solution regarding my Acrobat Pro problem.
Please read the comments I've made on the Adobe forum (https://forums.adobe.com/message/9921574#9921574).

Unfortunately the memory leak problem is 100% back. ;-(
My colleague worked problem free for a week. I've installed CC 2018 on his iMac and after this install Acrobat becomes very memory hungry again. (I don't know if this action is related to the problem.)
Back to square one.

do you have preps installed at all? Im curious...
I dont think it is a cause but most people with the problem do have it installed
Title: Re: Acrobat excessive RAM usage
Post by: sgrhill on November 13, 2017, 10:31:11 AM
ThnX for thinking with me.
No, my colleague doesn't have that software installed.
Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on November 13, 2017, 03:52:52 PM
Quote from: sgrhill link=msg=295521 date=1510587071

ThnX for thinking with me.
No, my colleague doesn't have that software installed.

ah well, thats interesting to know it happens without preps as well
Title: Re: Acrobat excessive RAM usage
Post by: Joe on November 18, 2017, 03:17:34 PM
New version of Acrobat out. Curious if the memory hogging issues have been fixed.
Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on November 19, 2017, 03:07:45 PM
looks like the update hasnt made any difference here, I have the same version and its still happening
Title: Re: Acrobat excessive RAM usage
Post by: Joe on November 19, 2017, 03:17:21 PM
 :(
Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on November 19, 2017, 03:33:13 PM
yup... Im just doing the workaround.. as usual ;-)

the frustrating thing is when I forget to check the activity monitor, and go to lunch... and come back to find everything red and paused... arrgggggrrrr
Title: Re: Acrobat excessive RAM usage
Post by: sgrhill on November 21, 2017, 05:25:28 AM
Quote from: Joe date=1507141796 link=msg=294451

What version of Mac OS are you using? I am not seeing this with Acrobat DC on Mac OS Sierra 10.12.6.

The problem occurs in Yosemite, Sierra and High Sierra.
Title: Re: Acrobat excessive RAM usage
Post by: Joe on November 21, 2017, 08:39:58 AM
It isn't a problem that affects everyone. We have 10+ Macs running Acrobat DC on Sierra and High Sierra and aren't seeing it on any of them.
Title: Re: Acrobat excessive RAM usage
Post by: sgrhill on November 23, 2017, 10:15:04 AM
I know what you mean. Here 4 iMacs run fine with Acrobat. One doesn't.
Do you recommend another chat with Adobe? The last chat lasted 45 minutes ... with no solution.
Title: Re: Acrobat excessive RAM usage
Post by: Joe on November 23, 2017, 10:30:42 AM
I think at this point I would try wiping out one of the Macs with this issue and then re-installing a clean Mac OS system and a fresh install of Creative Cloud. I find it futile to talk to Adobe about anything. Hence myself success of getting them to change their shortcut key for a sticky note with output preview open. ( Hint: no success at all! )

Just a thought on the Macs that are doing this. If they have wifi access enabled try turning it off and rebooting and see if the Acrobat memory hogging still occurs.
Title: Re: Acrobat excessive RAM usage
Post by: sgrhill on November 27, 2017, 02:34:02 PM
Quote from: Joe date=1511451042 link=msg=296009

I think at this point I would try wiping out one of the Macs with this issue and then re-installing a clean Mac OS system and a fresh install of Creative Cloud.

That's an idea. But it's a ton of work to re-installing all the other software, network settings, printer settings and other stuff. Normally I install a clean OS and use the Migrate Assistant to do that for me. But in that process I also migrate the Acrobat problem.

Is it an idea to uninstall all the Adobe stuff, clean all the remains withe the AdobeCleaningTool and make a Time Machine backup. After that I install a fresh OS from scratch and use the Migrate Assistant to migrate all the apps and settings. When that is finished I install all of the Adobe stuff.

Quote from: Joe date=1511451042 link=msg=296009

Just a thought on the Macs that are doing this. If they have wifi access enabled try turning it off and rebooting and see if the Acrobat memory hogging still occurs.

That's the first thing I'm gonna check. ThnX for the tip!
Title: Re: Acrobat excessive RAM usage
Post by: Joe on November 27, 2017, 03:48:55 PM
Quote from: sgrhill date=1511811242 link=msg=296036

Is it an idea to uninstall all the Adobe stuff, clean all the remains withe the AdobeCleaningTool and make a Time Machine backup. After that I install a fresh OS from scratch and use the Migrate Assistant to migrate all the apps and settings. When that is finished I install all of the Adobe stuff.


Well it is an idea but there is always the possibility of bringing the problem back if it is being caused by other software that comes back with the migration assistant. When you use the migration assistant to bring back users, apps, and settings it pretty much brings everything back from the old user account like application preferences and the data in Users/~/Library/Application Support. Any of those could be causing the problem. I'm just not convinced it is caused by Adobe software or I think everyone would be having the issue.

If you don't want to re-install everything fresh try creating a new admin account on the Mac and try running Acrobat from the new account. It will create all of the Adobe settings in the new user Library folder fresh. See if you still have the same problem in the new account.
Title: Re: Acrobat excessive RAM usage
Post by: sgrhill on November 30, 2017, 05:22:32 AM
ThnX Joe, I never thought of that!
I'll give it a try this afternoon. I'll keep you posted!
Title: Re: Acrobat excessive RAM usage
Post by: paulb on January 10, 2018, 03:56:10 AM
I have just started to have this issue on 1 of our 5 macs all running the latest version of Acrobat DC with Pitstop Pro version 13 update 2. I have tried uninstalling and reinstalling both Pitstop and Acrobat but the issue still occurs, acrobat seems fine for a while and then the amount of memory it uses starts to climb until it cripples the mac. I find it very odd that this is only occurring on one mac and the other 4 done seem affected even though they are all running identical software. Since the last post on here was in November Im assuming that there is still no fix or no one has figured out what causes it? Please could anyone give me any advice as to what to do to workaround this problem. Thanks
Title: Re: Acrobat excessive RAM usage
Post by: Joe on January 10, 2018, 08:35:10 AM
Without reading back through this thread...has anyone with this problem tried creating a new admin account on their Mac and running Acrobat from the new account?
Title: Re: Acrobat excessive RAM usage
Post by: Tracy on January 10, 2018, 10:50:23 AM
Has anyone tried to reinstall the OS?
This is crazy hope it isn't contagious :laugh:
Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on January 11, 2018, 05:40:02 PM
Quote from: Joe link=msg=297264 date=1515591310

Without reading back through this thread...has anyone with this problem tried creating a new admin account on their Mac and running Acrobat from the new account?

not yet... something I may try now that Im back from holidays

and the workaround is to keep activity monitor open and then restart acrobat when it hits about 30gbs or gets to the orange!
Title: Re: Acrobat excessive RAM usage
Post by: prepress2 on March 01, 2018, 03:28:04 PM
Quote from: sgrhill date=1511259928 link=msg=295886

Quote from: Joe date=1507141796 link=msg=294451

What version of Mac OS are you using? I am not seeing this with Acrobat DC on Mac OS Sierra 10.12.6.

The problem occurs in Yosemite, Sierra and High Sierra.


And El Capitan too.
Was fine until about 1 1/2 weeks ago, then DC started grabbing up ram & VM. No updates to OS, Acro or the only third party plugin, FusionPro. There's also a second thread on Adobe's bug report pages. https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/32123662-acrobat-pro-dc-acrocef-eating-up-21gb-of-memory

Only workable solution I've found, as others on this forum, quit Agrobat when not using it and don't leave it launched for over 1/2 hour (monitoring memory use through Activity Monitor).
Title: Re: Acrobat excessive RAM usage
Post by: Joe on March 01, 2018, 03:50:15 PM
We have 14 Macs running Acrobat DC and haven't seen this issue on any of them. Tonight I am going to go buy a lotto ticket! :rotf:
Title: Re: Acrobat excessive RAM usage
Post by: Joe on March 01, 2018, 03:52:55 PM
Seriously though....have any of you having this issue checked your Console logs when all of this RAM is being consumed? It might point out what process is consuming all of that RAM better than what you see in Activity Monitor.
Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on September 06, 2018, 10:42:48 PM
Quote from: Joe link=msg=297264 date=1515591310

Without reading back through this thread...has anyone with this problem tried creating a new admin account on their Mac and running Acrobat from the new account?

would you believe I am FINALLY getting around to trying this today... will see how it goes when i leave the mac on over the weekend.
at least if it works that will be great... except i will have to get everything to work right on a new login... which will be a pain!
Title: Re: Acrobat excessive RAM usage
Post by: MPI-Ed on September 26, 2018, 11:12:43 AM
Let me add my name to the list of those suffering from this malady. My workstation has suffered for some time now and I've gone to using Acrobat Pro XI for the vast majority of lifting, especially since we're quite dependent upon Suitcase, Heidelberg's PDF Toolbox and recently added FusionPro into the mix just to muddy waters much, much further. We've three workstations utilizing Suitcase, two that have Heidelberg's Prinect software and Toolboxes and one with the added FusionPro.

In regard to the usage and the issue, it's truly gotten to the point that if I do use DC for any length of time, I also open Activity Monitor just so I can kill things off before I brings my system to a screeching halt. I believe my system is the only one here affected, although I'm potentially seeing some symptoms begin in our Preflight computer. I've tried the enhanced memory protection check but after seeing the lack of results others have had, I'm not optimistic about that maneuver's benefit.
Title: Re: Acrobat excessive RAM usage
Post by: sgrhill on October 08, 2018, 07:51:04 AM
Quote from: sgrhill link=msg=295503 date=1510395228

Quote from: sgrhill date=1509092099 link=msg=295102

I think I found the solution regarding my Acrobat Pro problem.
Please read the comments I've made on the Adobe forum (https://forums.adobe.com/message/9921574#9921574).

Unfortunately the memory leak problem is 100% back. ;-(
My colleague worked problem free for a week. I've installed CC 2018 on his iMac and after this install Acrobat becomes very memory hungry again. (I don't know if this action is related to the problem.)
Back to square one.

Update!
In the meantime another iMac user of our Prepress department encounters the same memory problem.

But … I've installed the latest updates form Acrobat and guess what: the problem is gone on both systems. Finally! I've waited for almost a year for this.
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 08, 2018, 08:55:17 AM
Yeah they dropped a major new version of DC last week. I was wondering if this would solve that issue for those having it?

DPSprint?
Title: Re: Acrobat excessive RAM usage
Post by: sgrhill on October 08, 2018, 12:29:11 PM
Quote from: Joe link=msg=302932 date=1539003317

Yeah they dropped a major new version of DC last week. I was wondering if this would solve that issue for those having it?

DPSprint?


Actually, the problem was already solved on both systems with the former update.

DPSprint? What do mean by that?
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 08, 2018, 12:34:27 PM
DPSprint is the person that started this thread and never saw it resolved.
Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on October 08, 2018, 02:17:48 PM
yeap thats me!

Y'know I finally got this computer completely set up last week with a new user and it has been working well, no crashes!

Yesterday morning I came in and turned on the computer and unknown to me it started in the old user... which is weird in itself as I had set it up so it would start up in the new user.
But anyway i was working away and realised acrobat had had an update (the pdf icons are all different, take a bit of getting used to), I thought oh interesting, see what happens... LOL an hour later and it crashed... thats when I realised I was in the old user and not the new!

So back to the other user and its fine, as it was last week.

I guess I should check again and see if the old user crashes again


Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 08, 2018, 02:27:23 PM
That tells me the issue has been in the user account all along then.
Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on October 08, 2018, 09:05:33 PM
Quote from: Joe link=msg=302937 date=1539023243

That tells me the issue has been in the user account all along then.


Im kinda thinking that...

although why would it have been fixed with the upgrade for sgrhill?
Title: Re: Acrobat excessive RAM usage
Post by: sgrhill on October 10, 2018, 05:19:00 AM
Quote from: DPSprint link=msg=302938 date=1539047133

although why would it have been fixed with the upgrade for sgrhill?

That's a very good question! I don't have an answer to that.
Probably there is more than one cause for this problem. In our case the update worked. In your case the new user account worked. Maybe the last solution did work for us as well, I didn't test that. It's a lot of work to create another user account with the same functionality as the old account.
I keep saying I find it coincidental that in our department only the iMacs were affected with the Enfocus Pitstop plugin installed. Maybe the Acrobat update only addresses that cause.

A bit off topic: Why doesn't the Adobe CC Desktop App notifies me when there is an update available for Acrobat Pro DC? To see if there's an update I must click on 'Help' in Acrobat and then select 'Check for updates'. This is weird, because all of the other Adobe apps will notifiy me through the Desktop App.
Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on October 10, 2018, 03:32:36 PM
...and yes its a big thing to change user accounts!  :facepalm:

I dont get notifications for Acrobat either
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 10, 2018, 04:52:08 PM
Acrobat DC is stealthy and does it in the middle of the night while you are sleeping. :helicopter:

Yes changing user accounts is a PITA but still easier than reformatting the hard drive and starting fresh.
Title: Re: Acrobat excessive RAM usage
Post by: Slappy on October 10, 2018, 11:15:48 PM
I only noticed that I got the DC Update because all of my PDF icons looked funny one morning. Co-workers thought I was seeing things, until they got it a day later too, totally without warning. Thanks Obama Adobe!!
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 11, 2018, 12:36:01 AM
You haven't noticed opening a PDF with output preview open and things look like they are missing? Well now you have something to look forward too.
Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on October 11, 2018, 04:02:15 PM
Quote from: Joe link=msg=302980 date=1539232561

You haven't noticed opening a PDF with output preview open and things look like they are missing? Well now you have something to look forward too.

yeap thats a great new feature

:strangle:   :death:
Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on October 11, 2018, 04:04:18 PM
and funnily enough thats how all this excess ram usage started.
sept 1 2017, after a stealthy acrobat update, and it was suddenly major crashville every time i used it... so i am guessing it was some conflict between acrobat and something in my user prefs.... f..k knows what
Title: Re: Acrobat excessive RAM usage
Post by: Tracy on October 12, 2018, 10:57:16 AM
I just started getting this message in Acro, I found on a forum to rename the plugin for reading
but that didn't stop it, anyone know how to get rid of this?
Title: Re: Acrobat excessive RAM usage
Post by: Tracy on October 12, 2018, 11:41:05 AM
I'm unsure about selecting don't show this dialog again
I don't want the whole thing not just not showing the dialog

I think I found the fix in preferences, turned off assistive technology
Title: Re: Acrobat excessive RAM usage
Post by: david on October 12, 2018, 12:36:41 PM
is that like an emotional support squirrel in Acrobat?

:rotf:
Title: Re: Acrobat excessive RAM usage
Post by: Tracy on October 12, 2018, 12:43:44 PM
I think so! Not sure How it got turned on.
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 12, 2018, 12:51:51 PM
I'm shocked you never ran into that before. I got rid of the annoying dialog box popping up by setting it like this. No idea why those settings work though.

[attach width=400]19064[/attach]
Title: Re: Acrobat excessive RAM usage
Post by: Tracy on October 12, 2018, 03:53:21 PM
1st time, it was after I opened a pdf that one of the salesman created
Title: Re: Acrobat excessive RAM usage
Post by: Tracy on October 12, 2018, 03:55:16 PM
what the heck Joe?
I don't have a category named Reading-what gives?
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 12, 2018, 04:19:33 PM
Are you on n Acrobat DC...latest version?
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 12, 2018, 04:21:15 PM
Quote from: Tracy link=msg=303031 date=1539374116

what the heck Joe?
I don't have a category named Reading-what gives?


Quote from: Tracy link=msg=303014 date=1539356236
I found on a forum to rename the plugin for reading


Could that be because you renamed the "Reading" plug-in?
Title: Re: Acrobat excessive RAM usage
Post by: Tracy on October 12, 2018, 04:24:46 PM
 :laugh: prolly
Title: Re: Acrobat excessive RAM usage
Post by: Tracy on October 12, 2018, 04:32:43 PM
Got my Reading back in my list

I got rid of mine by unchecking Enable Assistive Technology Support
just fyi
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 12, 2018, 05:03:36 PM
I don't think Accessibility and Reading are the same thing Tracy. But hey, if it works, it works! :D
Title: Re: Acrobat excessive RAM usage
Post by: Tracy on October 12, 2018, 05:07:17 PM
Got it off the inter webs so it must be true! :laugh:
Title: Re: Acrobat excessive RAM usage
Post by: mc hristel on October 12, 2018, 05:59:05 PM
Quote from: Tracy date=1539374001 link=msg=303030

1st time, it was after I opened a pdf that one of the salesman created

 
 I think I found your problem!  
Title: Re: Acrobat excessive RAM usage
Post by: Joe on October 12, 2018, 06:20:51 PM
Quote from: mc hristel link=msg=303045 date=1539381545

Quote from: Tracy date=1539374001 link=msg=303030

1st time, it was after I opened a pdf that one of the salesman created


I think I found your problem!


I think you found everyones problem!
Title: Re: Acrobat excessive RAM usage
Post by: sgrhill on November 01, 2018, 07:04:04 AM
We worked for a couple of weeks without the Acrobat memory problem. But unfortunately the problem is 100% back.  :banghead:
I guess the only solution is to make a new user account.
Title: Re: Acrobat excessive RAM usage
Post by: DPSprint on November 01, 2018, 02:04:41 PM
Quote from: sgrhill link=msg=303298 date=1541070244

We worked for a couple of weeks without the Acrobat memory problem. But unfortunately the problem is 100% back.  :banghead:
I guess the only solution is to make a new user account.

yeap... and yeap its painful, but ...touch wood... its been about a month now and all good still re the ram usage!

Acrobat still crashes occasionally but its just the usual Acrobat "OMG this is too hard for me i'm gonna quit" type crash
Title: Re: Acrobat excessive RAM usage
Post by: Joe on November 01, 2018, 06:02:04 PM
Mine never crashes! :sarcasm:

<<<<<<<<======== Lying Fool!
Title: Re: Acrobat excessive RAM usage
Post by: sgrhill on May 07, 2019, 07:39:58 AM
Quote from: sgrhill date=1511811242 link=msg=296036
Is it an idea to uninstall all the Adobe stuff, clean all the remains withe the AdobeCleaningTool and make a Time Machine backup. After that I install a fresh OS from scratch and use the Migrate Assistant to migrate all the apps and settings. When that is finished I install all of the Adobe stuff.

Well it is an idea but there is always the possibility of bringing the problem back if it is being caused by other software that comes back with the migration assistant. When you use the migration assistant to bring back users, apps, and settings it pretty much brings everything back from the old user account like application preferences and the data in Users/~/Library/Application Support. Any of those could be causing the problem. I'm just not convinced it is caused by Adobe software or I think everyone would be having the issue.

If you don't want to re-install everything fresh try creating a new admin account on the Mac and try running Acrobat from the new account. It will create all of the Adobe settings in the new user Library folder fresh. See if you still have the same problem in the new account.
Late update: The new user profile solution works like a charm! No more memory eating behavior since three months.
ThnX a ton Joe!