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Topic: Xante Impressia (Read 723 times) previous topic - next topic

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  • DigiCorn
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Xante Impressia
Anyone have one of these? It's basically an "envelope press," but ours also has twin drawers and we run 8.5x11 out of one drawer and 11x17 out of the 2nd. It also has a laptop connected to it that runs iQueue. Here's the issue:
We can drag and drop pdfs to iQueue and do what we want with them, but attempting to print direct only works 8.5x11. I uninstalled and reinstalled the printer on my Mac, and used the latest driver from Xante's website (it's from 2012), but when anything outside of 8.5x11 gets over there it denies and the screen says paper mismatch. I've checked drawer configuration and whatnot, but no luck. I can always print through iQueue no matter what... it's just extra steps. Anyone else having this issue? Any ideas? The driver and configuration on Mac in system preferences is unhelpful at best.
Peon/Cog

"In wine there is wisdom, in beer there is Freedom, in water there is bacteria."
― Benjamin Franklin

"Always do sober what you said you'd do drunk. That will teach you to keep your mouth shut."
― Ernest Hemingway

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Re: Xante Impressia
Reply #1
You have to program the drawer to tell it what weight and size of paper is in it, basically some of the info you put into iQueue. I've only done it once, but the instructions are in the software manual. You go through the menu on the printer itself. I've got a Mac also, running Snow Leopard, but I've been able to print direct. We have color issues through iQueue, so next time that comes up, I'm going to try printing direct and see if that's better.
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G4 Quicksilver 933, Mac OSX 10.4.11

  • DigiCorn
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Re: Xante Impressia
Reply #2
That's all done, but it doesn't work. We have color issues through iQueue too, but we tweak the color in iQueue.
Peon/Cog

"In wine there is wisdom, in beer there is Freedom, in water there is bacteria."
― Benjamin Franklin

"Always do sober what you said you'd do drunk. That will teach you to keep your mouth shut."
― Ernest Hemingway

  • Possum
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Re: Xante Impressia
Reply #3
Just for jolly, what program is your file in? Supposedly the Impressia loves InDesign files. I have printed several old Quark files by converting them to PDFs and running through iQueue, and they've done fine.

I have a quirk in my setup - I can't print PDFs directly to anything from Acrobat because it's stuck on one orientation and I can't change it. I also have another envelope printer, and when I get a PDF from a customer, I have to import it into another program to print it or it prints sideways.

Have you tried saying 17 x 11 on your Mac? I have to jump through all sorts of hoops sometimes between my Mac and Command WorkStation and our Xerox. Try everything you can think of, even if it doesn't make sense. These machines are moody.
No Facebook, no iAnything. What am I missing?
G4 Quicksilver 933, Mac OSX 10.4.11

  • DigiCorn
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Re: Xante Impressia
Reply #4
99.9% of what we print is PDF. I've tried using a generic driver, making custom page sizes, etc. and nothing works.
Peon/Cog

"In wine there is wisdom, in beer there is Freedom, in water there is bacteria."
― Benjamin Franklin

"Always do sober what you said you'd do drunk. That will teach you to keep your mouth shut."
― Ernest Hemingway

  • Tracy
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Re: Xante Impressia
Reply #5
Not a Xante Guru, but the things I know are the IP address of the iQue and the Xante are 2 different Ip's
But it sounds like your getting to your Xante Direct already.

Printing to Ique and changing to Acrobat Color Management prints differently
Ours prints better with Acro color Management instead of same as source, especially for Spot Colors
and I always change spots to Coated, big difference.

I always print to the iQue I don't have the iQue on my desktop, hmm that is a thought tho.

  • DigiCorn
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Re: Xante Impressia
Reply #6
We can only print 8.5 x 11 with a generic driver direct. If we use the Xante driver, it doesn't work at all; it's like the Xante receives the file, but thinks it's a different size from what's spec'd. If we send 11x17 and have 11x17 loaded, it will prompt us to load 11x17. Works fine from iQueue.
Peon/Cog

"In wine there is wisdom, in beer there is Freedom, in water there is bacteria."
― Benjamin Franklin

"Always do sober what you said you'd do drunk. That will teach you to keep your mouth shut."
― Ernest Hemingway

  • Possum
  • [*]
Re: Xante Impressia
Reply #7
That is a pain. I think they only time we've done it direct was when the trainer was here. I've also had headaches when somebody sends an envelope file with crop marks. I crop the file in Acrobat, but iQueue still reads the original size, and I have to tinker with it. I did get that same message once with an envelope but it was a job from iQueue, and I forget the circumstances.

You may ask if there's an updated driver. They updated iQueue recently, maybe the earth moved and they fixed the driver too? :sarcasm:

Go ahead and give tech a call. They may be afraid of bad press - we had so many problems with ours that they finally replaced the machine.
No Facebook, no iAnything. What am I missing?
G4 Quicksilver 933, Mac OSX 10.4.11

  • DigiCorn
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Re: Xante Impressia
Reply #8
I got a guy at Xante support working on it. I think he thinks I'm an idiot. I sent him screen shots to prove it doesn't work right.
Peon/Cog

"In wine there is wisdom, in beer there is Freedom, in water there is bacteria."
― Benjamin Franklin

"Always do sober what you said you'd do drunk. That will teach you to keep your mouth shut."
― Ernest Hemingway

  • Ear
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  • Fiya wata
Re: Xante Impressia
Reply #9
Support guys the world over think everyone is an ID10T. The guy who services our stupid copier is more pompous than a Bass player. I'm thinking; settle down, holmes, you changed a toner cartridge. Takes him like a half hour to do it too.
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Quote from: born2print "Well now doesn't that suck petrified possum penis."

  • Possum
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Re: Xante Impressia
Reply #10
Yeah, they had me jumping through hoops, printing stuff, measuring stuff, getting voltage readings, taking pix and sending them, you name it, for a month. Like I had time to spend hours on that junk.

And I KNOW you're not an idiot. That machine will put you in an asylum.
No Facebook, no iAnything. What am I missing?
G4 Quicksilver 933, Mac OSX 10.4.11

  • Joe
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Re: Xante Impressia
Reply #11
Support guys the world over think everyone is an ID10T. The guy who services our stupid copier is more pompous than a Bass player. I'm thinking; settle down, holmes, you changed a toner cartridge. Takes him like a half hour to do it too.

In their defense probably 90% of the people they deal with are.
Mac OS 10.12 Sierra | Prinergy 7.5 | Adobe Creative Cloud 2017 | Two Luscher XPose 160 CTP units

Prepress: One who does precision guess work based on unreliable data provided by those of questionable knowledge.

  • Possum
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Re: Xante Impressia
Reply #12
Like the customer our Xerox tech told about that had trouble with a drum. The tech got there two hours later and found that the dope had left the drawer to the drums standing open, ruining them all.
No Facebook, no iAnything. What am I missing?
G4 Quicksilver 933, Mac OSX 10.4.11

  • DigiCorn
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Re: Xante Impressia
Reply #13
We had an Accel-A-Writer way back (like 3 jobs ago) and it was the worst. You constantly had to print out these sheets and measure and type in numbers almost daily or it wouldn't print straight. I am NOT a Xante fan.
Peon/Cog

"In wine there is wisdom, in beer there is Freedom, in water there is bacteria."
― Benjamin Franklin

"Always do sober what you said you'd do drunk. That will teach you to keep your mouth shut."
― Ernest Hemingway

  • Farabomb
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Re: Xante Impressia
Reply #14
PC load letter?

What the fuck does that mean?
Speed doesn't kill, rapidly becoming stationary is the problem

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It's more like grip, grip, grip, noise, then spin and 2 feet in and feel shame.
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