We had to "reinstate" our single XMPie license Friday as it had apparently lapsed but somehow has kept working all year. It was installed under inDesign CC2018 so I downloaded the new installer to run under CC2020 as I was told by a Xerox Sales Tool that it would activate fine. It doesn't.
When I fire up CC2020 the XMPie panel is there, but when I try to Activate, it gives me the attached nonsense. I can't even get a support ticket going with Xerox I can't get an email verification either. I'm about ready to call the regional sales fool who told me this was "easy" after we coughed up the $2600 to get running again.