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Author Topic: Adobe updater causing bad serial numbers in ALL adobe software  (Read 2839 times)

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Offline adamb

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I had a major problem a few months back in which my InD CS, PS CS, Illy CS, Acrobat 6 all lost track of their serial numbers after I updated my Adobe updater which also wanted to update Acrobat 8.
After searching and trying causes, solutions and coming up empty I reinstalled all my software and once again updated the Adobe updater which once again caused the problem!! AND of course of found the problem!!
That is when I called Adobe to which they informed me that they had several calls on this issue and were working on a fix.
Now I am stuck in a world of fear of Adobe updates!
Anyone else have this problem?
Or have any solutions?

Offline Farabomb

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Re: Adobe updater causing bad serial numbers in ALL adobe software
« Reply #1 on: March 10, 2010, 04:37:15 PM »
Use Quark.
Speed doesn't kill, rapidly becoming stationary is the problem

I'd rather have stories told than be telling stories of what I could have done.

Quote from: Ear date=1459965256 link=msg=278846
Quote from: Farabomb date=1459964381 link=msg=278844
It's more like grip, grip, grip, noise, then spin and 2 feet in and feel shame.
I once knew a plus-sized girl and this pretty much describes teh secks. :rotf:
They who can give up essential liberty to obtain a little temporary safety, deserve neither liberty nor safety.
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Offline born2print

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Re: Adobe updater causing bad serial numbers in ALL adobe software
« Reply #2 on: March 10, 2010, 04:56:54 PM »
 :rolleyes:  :tongue:
I usually hit cancel on those updates, I guess this is a fine example of why. Bummer adamb.
Quote from: Tracy link=msg=301939 date=1534265274
I get back to my dept and I'm all bleep you and bleep this bleep :laugh:

Offline Joe

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Re: Adobe updater causing bad serial numbers in ALL adobe software
« Reply #3 on: March 10, 2010, 05:29:23 PM »

I had a major problem a few months back in which my InD CS, PS CS, Illy CS, Acrobat 6 all lost track of their serial numbers after I updated my Adobe updater which also wanted to update Acrobat 8.
After searching and trying causes, solutions and coming up empty I reinstalled all my software and once again updated the Adobe updater which once again caused the problem!! AND of course of found the problem!!
That is when I called Adobe to which they informed me that they had several calls on this issue and were working on a fix.
Now I am stuck in a world of fear of Adobe updates!
Anyone else have this problem?
Or have any solutions?


I think frailer had something similar to this with CS3. I'm sure he'll have some input when he gets a chance.
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Offline beermonster

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Re: Adobe updater causing bad serial numbers in ALL adobe software
« Reply #4 on: March 11, 2010, 03:22:22 AM »
someone needs to kill fara lol - he just said the words that should never be spoken :puke2:

you'll get a flat tyre for that fara - the prepress gods are not happy :evil:
Leave me here in my - stark raving sick sad little world

Offline frailer

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Re: Adobe updater causing bad serial numbers in ALL adobe software
« Reply #5 on: March 11, 2010, 06:49:26 AM »
You've just confirmed something, I think. I was suspicious that a co-worker installing Acrobat 8 on his Mac was the cause of the  woes, but never had confirmation. Not only was it (Acrobat 8) useless, it was actually dangerous.  :rolleyes:   He started having crash issues with CS3 stuff. After many attempts to rectify it, I gave up.
Re-installed CS3, CS4, but he can now only use CS4, which doesn't bother him.
Basically, I downloaded Licence Repair Tool, from Adobe site, as I recall. After trawling various forums, it seemed people either lucked in or out. Some came good after a run of the Tool. Others seemed to be on the re-install trail. No rhyme or reason. You could give the tool a shot.
Basically, Adobe use a 3rd party security Co., Flexnet, to provide them with network policing software. When it goes wonky, your legit-use software crashes. I think that's what you and I experienced. GRRR...

You can try it if you want. Good luck.  Repair Tool

I suspect that if you can avoid 8, do so. I uninstalled ours with AppCleaner, but the 'infection' remains.   :rolleyes:

This link may help too.   Repair Procedure
Fujifilm XMF/AdobeCC/PitStop Pro/Black Magic/ScreenPlateRite_Fujifilm ZP processless. 28" Komoris  |  Forgotten good guys: Dennis Ritchie, Burrell Smith, Bill Atkinson, Richard Stallman
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Too old for this.. but.. there's that question of income. And lack of it if I stop.
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Offline Farabomb

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Re: Adobe updater causing bad serial numbers in ALL adobe software
« Reply #6 on: March 11, 2010, 10:02:09 AM »
'Twas a slow day mate, spent most of it poking people with sticks. You know I would never wish the hell of Quack on anyone.

It did bite me in the arse. End of the day I got a PDF from Quack with transparencies and other issues. Had a calendar from them last year, major issues, told them what to do and surprise, they ignored me and did the same shit this time. Don't mess with the prepress gods.
Speed doesn't kill, rapidly becoming stationary is the problem

I'd rather have stories told than be telling stories of what I could have done.

Quote from: Ear date=1459965256 link=msg=278846
Quote from: Farabomb date=1459964381 link=msg=278844
It's more like grip, grip, grip, noise, then spin and 2 feet in and feel shame.
I once knew a plus-sized girl and this pretty much describes teh secks. :rotf:
They who can give up essential liberty to obtain a little temporary safety, deserve neither liberty nor safety.
         —Benjamin Franklin

My other job

Offline DigiCorn

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Re: Adobe updater causing bad serial numbers in ALL adobe software
« Reply #7 on: March 11, 2010, 10:30:57 AM »

I had a major problem a few months back in which my InD CS, PS CS, Illy CS, Acrobat 6 all lost track of their serial numbers after I updated my Adobe updater which also wanted to update Acrobat 8.
After searching and trying causes, solutions and coming up empty I reinstalled all my software and once again updated the Adobe updater which once again caused the problem!! AND of course of found the problem!!
That is when I called Adobe to which they informed me that they had several calls on this issue and were working on a fix.
Now I am stuck in a world of fear of Adobe updates!
Anyone else have this problem?
Or have any solutions?

Had that problem too. I worried. I rebooted, it just went away. And I was happy again.
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